Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

Also there is no audio when I play a bluray disc.

Cheers,
Sandeep

I also noticed that when I click on 'About my sonos',..the auio in for the playbar shows: Silence.

Sandeep

Sorry I did not make it clearer..My cable TV set top box goes to my blu ray player (HDMI in)...the HDMI out from my blu-ray is connected to the TV..the TV audio is off. Another optical cable connects the bluray player to playbar.

No worries, Sandeep. Generally we expect to see your HDMI devices connected to your TV via separate HDMI ports, and the PLAYBAR connected to the TV via digital optical cable. This being said, the PLAYBAR should still be able to pass any audio signal it receives. If you are seeing "Silence" for the audio source, the PLAYBAR is not detecting a signal from whatever source it's plugged into. This may be due to a bad optical connection, or a problem with the source.


I'd recommend plugging the optical cable into another source (TV, cable/satellite box, Xbox), to see if you can get audio from a source other than your Blu-ray player. This will also confirm that the PLAYBAR and optical cable are receiving signals correctly.

I am having same problem as original question and power reboot does not help. The optical plug is fine / brand new. I bought the playbar this morning and the TV worked through the bar for a few hours and then stopped. Wireless traffic should not impact the TV sound since hard wired in. Diagnostics 6283036

Correction: 6823064

Correction as I posted wrong diagnostics number: 6823064

Correction as I posted wrong diagnostics number: 6823064

Hi Kt327639,

The PLAYBAR shows that it is receiving a stereo signal from the optical cable. It may help to check your TV's audio settings to make sure it's set to output audio through the optical output. What model of TV do you have?

I am having this same issue. My sound bar plays music and bluray player but not my tv. Diagnostic 6916369

My play bar plays my tv and radio but when I try to play music library or Spotify no sound comes out. Diagnostic 6916584
Thanks

Thought I should add Spotify still plays through all of our other speakers in different rooms just not in the room with playbar & 2 play3's.