Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

I'm having this issue, but power cycling didn't help. Diagnostics number is 6135409. Thanks

Hi Adamkraft03,

It looks like there is quite a bit of wireless interference showing up which could explain the playback issues you're having. Please try changing the wireless channel your Sonos system is using, here's how.

You can also check around and in between your Sonos units for third party wireless devices which could be causing interference. Common sources of interference include wireless baby monitors, cordless phones, wireless cameras, wireless TVs and wireless printers. You can try moving any such device away from your Sonos units or power them off temporarily and see if things improve.

I have the same issue. Tried the power cycle, and didn't work. I can play music, but TV doesn't work anymore. Diagnostic #6411969. Thank you!

I have the same issue. Tried the power cycle, and didn't work. I can play music, but TV doesn't work anymore. Diagnostic #6411969. Thank you!

Hi Hlautersztein,

The PLAYBAR isn't detecting any signal from the optical cable. Please try removing the cable from the PLAYBAR while your TV is on. Do you see a red light? Normally you should see a red light if your TV is sending audio out the optical output. You can try unplugging the cable from your TV as well, then plug it back in to make sure its fully inserted.

If there is still no light, please check your TV's settings to ensure that it is outputting through the optical port.

If there is a light, please plug the cable back in to your PLAYBAR and see if it can play. If not, please send in a new diagnostic report while your TV is on and reply with the confirmation number.

My TV stopped playing through my play bar yesterday. I have tried unplugging it and nothing is working . My diagnostic # 6545188 please

I am having the same issue. No sound. Light is visible. Diag code is 6546928. Thank you

My TV stopped playing through my play bar yesterday. I have tried unplugging it and nothing is working . My diagnostic # 6545188 please
Can you please tell me which PLAYBAR you are referencing? Which one is presenting the issue?

I am having the same issue. No sound. Light is visible. Diag code is 6546928. Thank you
Have you checked the connections on the optical lead? Are you able to play anything else through the PLAYBAR?

My sound at nor any of my speakers will play any sound from the tv or blue ray player. My diagnostics code is 6693856.

Hi,

My TV sound stopped suddenly. Music plays normally. There is a red light at the end of the optic cable. The cable goes from my blu ray player to the sound bar. Have tried powering down..reinstalled everything..still not sound

My diagnostic code is 6704217

Please help.

Sandeep

@OSUKrazyKate, welcome to our forums and thanks for providing the diagnostic. The report is showing at least 3 of your rooms (2 PLAY:1s, and 1 PLAY:5) as "unnamed", which means they've somehow lost their configuration settings.

Additionally the PLAYBAR is showing only a SUB attached to it, and no rear speakers. You should probably start by reconfiguring these players, or rebonding the PLAY:1s to the PLAYBAR, then testing audio.


@sandeep Thanks for providing the diagnostic code. Your system appears to be communicating correctly, and the PLAYBAR is showing that it's receiving a stereo signal.

The cable goes from my blu ray player to the sound bar.

If this is the case, you will only receive audio from your Blu Ray player. In order for you to receive audio from your TV, the PLAYBAR needs to be wired to it.

Hi Manny,

Sorry I did not make it clearer..My cable TV set top box goes to my blu ray player (HDMI in)...the HDMI out from my blu-ray is connected to the TV..the TV audio is off. Another optical cable connects the bluray player to playbar.

This system has been working fine for past two years. It just stopped suddenly two nights ago.

Thank you.
Sandeep