Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

Please submit a diagnostic: https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostic Note down the diagnostic number and post it back here. A sonos rep will look into it.

The number is: 4372210. Many thanks in advance.

Looks like that diagnostic didn't get submitted fully and came through corrupted. This can sometimes happen due to network latency among other reasons.

I'd like to get some more information on the setup there and what exactly is happening.

Where is the PLAYBAR connected? Are you able to get sound from it when you play music, if so what sources?

What kind of TV are you using?

If just the TV input on the PLAYBAR doesn't work, make sure the optical cable is still connected on both sides. It's good to unplug the connection and check that the light is on by shining the end against a piece of paper or the wall. Make sure not to look into the cable. If the light isn't on, the cable might not be connected to a source outputting any data, or the cable could be going bad.

The light is still coming out of the optic cable. The playbar is under the TV which is hanging from the wall. It is a Samsung. Pls note it was working fine till yesterday evening. I'll send a new diagnostics tonite. Music from my sonos library is playing but only starts on the second song I select not the first one. Both Apple TV as well as our DVDs player don't give a sound anymore.

Hello, problem is solved. We disconnected and connected power. Thanks for your help.

Hello, problem is solved. We disconnected and connected power. Thanks for your help.

Hi there - sonos user here. My problem was virtually identical and I followed the thread here. When I unplugged and plugged in
the power cable it solved my problem too - many thanks for sharing.

I am having the identical problem but after power cycling the playbar has disappeared from the Sonos app and I cannot seem to get it to connect again.

I am having the identical problem but after power cycling the playbar has disappeared from the Sonos app and I cannot seem to get it to connect again.

Doh! The power cable came loose. All is well now after restart.

I'm having this issue, but power cycling didn't help. Diagnostics number is 6135409. Thanks

I had the same issue, it worked fine for several weeks then suddenly stopped working. I could play music but TV audio wasn't working. Power cycling didn't help. I submitted a diagnostic, but lost the number when I had to reset my password 😞. On a whim, I changed the audio output on my TV from Dolby Digital to PCM and it started working. Then I was able to go back to Dolby Digital and it still worked.