Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

Hi, I am all of a sudden havong same issue. My TV is set to PCM and is a samsung, it has an optical with a red light. i tried rebooting, resetting, and different optical cable. when i reset it said getting no audio signal from TV. my ID number is 111091644

Sorry my Diagnostics number is 6926400

same problem. sound bar worked fine for a long time. All of the sudden stopped playing anything. unplugged it, checked optical connection and can't get it to work. diagnostic 6949845

Same problem. I have the player for 5 days now, worked fine. Now for 2 days, when watching tv, the sound suddenly stops. Switching channel makes it come back for about 10 seconds. Then it disappears again.

Setting up play bar for first time. Music plays fine but no sound from tv. Optical cable attached from tv to play at. Red light can be seen. Powered on and off, no change. Disconnected cable and reconnected, no change. Diagnostic 6951436.

Hey gregc...

This may be a messy place to place your questions (given it is among a few others having potentially different challenges and in a discussion thread that is a year old... not being critical, just hoping to help troubleshoot your issue specifically separate from the rest of the thread...) Having said that, your issue may be quite different from many of the others here in that it seems you have not yet had your system working for any TV audio. I'm no digital audio expert, but I believe you will need to make sure that the audio format your TV is "sending" to the playbar through the Toslink cable is one that is compatible with the playbar, as perhaps a first step in troubleshooting your specific problem... For the standard setup, If you are absolutley certain that you have a 5.1 audio source, your TV should pass Dolby Digital 5.1 to your Playbar over optical when you’re watching something with that format.

This link may be helpful: https://en.community.sonos.com/home-theater-228993/home-theater-and-television-recommendation-megathread-6735001

Best of luck 🙂

Same problem TV volume suddenly gone - diagnosis number 7007430

No TV Sound: diagnosis number 7019974

Hello same issue here. No TV sound but able to play music. Optical cable functioning tried power cycling to no avail. Diagnostic number 7024772. Thanks!

The same problem just reared its quiet head. I've had the Playbar for months and everything has been fine (well, except for Spotify disappearing fairly often), but tonight there was suddenly no sound on TV playback, from either of two sources (Roku and TiVo). Music plays fine. I power-cycled with no change.

Diagnostic 7028916.

Thanks very much.