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My Sonos only works sometimes. Is everyone feeling the same level of garbage tech? Support does not work…chatbot nothing.

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GuitarSuperstarAnswer

Lead Maestro

Can you wire one of your speakers to the Xfinity router and see if it makes a difference?

I will try, thank you. Could you explain why this might help long term connectivity stability? Curious. Appreciate your help

I think your instability problems are related to your Linksys mesh network. Wiring one speaker to your router creates SonosNet, a separate mesh network for your Sonos speakers. This will oftentimes improve network performance for all of your Sonos products.

After you connect one speaker to your router, it may take a few minutes for your other speakers to switch over to SonosNet. If you want to confirm that your speakers are in a “wired” setup, go to Settings > System > About My System and the bottom line of each device should read “WM: 0”. NOTE: Because the Move is a portable speaker, it will always say “WM: 1”.

Read more about a wired setup here:

https://support.sonos.com/s/article/3209?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

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PQBoulderAuthor

Trending Lyricist I

Hi @GuitarSuperstar. Thank you for your response. Very frustrated with the system at the moment. Sonos support was not helpful. Xfinity router with Linksys Mesh. Apologies to @Airgetlam, but timing was bad. We (up to five devices - all iOS) allhaving connectivity trouble, but not consistently at the same time. All new iPhone 12 pros, all updated software.

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PQBoulderAuthor

Trending Lyricist I

We have restarted the network and still having these sporadic/inconsistent problems. Two most frustrating are connectivity (none) and delayed volume response. Again, sorry for the frustration and do appreciate the community help from you @GuitarSuperstar and @Airgetlam. Not your jobs…

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GuitarSuperstar

Lead Maestro

Are you able to connect any of your Sonos speakers directly to the Xfinity router with an ethernet cable?

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"Receive with simplicity everything that happens to you." - Rashi

PQBoulderAuthor

Trending Lyricist I

To be clear when I say “not your jobs,” @Airgetlam and @GuitarSuperstar, I mean this is all voluntary and appreciate your time helping the community. Again, sorry for the frustration. Think I will stand down for the night as I have offended some…not my intent. Any ideas or tricks would be warmly welcomed. Have good evenings.

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PQBoulderAuthor

Trending Lyricist I

Are you able to connect any of your Sonos speakers directly to the Xfinity router with an ethernet cable?

Yes. And system started working again. That was my point about inconsistency. Really can’t narrow why things are so sporadic.

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GuitarSuperstar

Lead Maestro

Are you able to connect any of your Sonos speakers directly to the Xfinity router with an ethernet cable?

Yes. And system started working again. That was my point about inconsistency. Really can’t narrow why things are so sporadic.

How long have you had a speaker wired to the router? Are you saying that you experience the same problems with a wired setup?

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"Receive with simplicity everything that happens to you." - Rashi

PQBoulderAuthor

Trending Lyricist I

Are you able to connect any of your Sonos speakers directly to the Xfinity router with an ethernet cable?

Yes. And system started working again. That was my point about inconsistency. Really can’t narrow why things are so sporadic.

How long have you had a speaker wired to the router? Are you saying that you experience the same problems with a wired setup?

Sorry, have not connected by Ethernet in some time…and system started working again. No wires setup, all wifi.

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GuitarSuperstar

Lead Maestro

Can you wire one of your speakers to the Xfinity router and see if it makes a difference?

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"Receive with simplicity everything that happens to you." - Rashi

PQBoulderAuthor

Trending Lyricist I

Can you wire one of your speakers to the Xfinity router and see if it makes a difference?

I will try, thank you. Could you explain why this might help long term connectivity stability? Curious. Appreciate your help

Translate

GuitarSuperstarAnswer

Lead Maestro

Can you wire one of your speakers to the Xfinity router and see if it makes a difference?

I will try, thank you. Could you explain why this might help long term connectivity stability? Curious. Appreciate your help

I think your instability problems are related to your Linksys mesh network. Wiring one speaker to your router creates SonosNet, a separate mesh network for your Sonos speakers. This will oftentimes improve network performance for all of your Sonos products.

After you connect one speaker to your router, it may take a few minutes for your other speakers to switch over to SonosNet. If you want to confirm that your speakers are in a “wired” setup, go to Settings > System > About My System and the bottom line of each device should read “WM: 0”. NOTE: Because the Move is a portable speaker, it will always say “WM: 1”.

Read more about a wired setup here:

https://support.sonos.com/s/article/3209?language=en_US

Translate

"Receive with simplicity everything that happens to you." - Rashi

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