Contributor I

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Music Stops with new router

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Hi all,

I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.

When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”.

I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working.

I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.?

Thanks,

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C

ClausNAnswer

I agree with @UKMedia that this could be caused by interference. Did you also try channel 1 and 11, not only 6?

Music stopping is not caused by the phone losing wifi connection, as the phone only acts as a remote, but rather the speaker losing wifi connection.

Refreshing your system might prove to be helpful: power off all Sonos, restart router and wait for it to come back before powering up Sonos. If this helps, I recommend setting fixed IP addresses for Sonos in the routers DHCP table.

I’m not familiar with wifi 6 technology, there could be other trials to consider.

If everything else fails submit a diagnostic within 10 minutes after the music stops and post the number here for a Sonos representative to look into it, or call Sonos Support to discuss the diagnostic.

UKMedia

I wonder if you’re getting wi-fi interference from your new router, take a look at these steps.

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Remember: Sometimes Red Wine helps :)

M

MiniPhoenixAuthor

Contributor I

Maybe interference is not the case here. I have tried to set the router to 2.4 GHz at Channel 6, but it still have the same problem. Music stopped playing and Sonos app on my iPhone showed cannot find any speakers.

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UKMedia

When this happens, can you check if your phone is still connected to your wi-fi.

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Remember: Sometimes Red Wine helps :)

C

ClausNAnswer

I agree with @UKMedia that this could be caused by interference. Did you also try channel 1 and 11, not only 6?

Music stopping is not caused by the phone losing wifi connection, as the phone only acts as a remote, but rather the speaker losing wifi connection.

Refreshing your system might prove to be helpful: power off all Sonos, restart router and wait for it to come back before powering up Sonos. If this helps, I recommend setting fixed IP addresses for Sonos in the routers DHCP table.

I’m not familiar with wifi 6 technology, there could be other trials to consider.

If everything else fails submit a diagnostic within 10 minutes after the music stops and post the number here for a Sonos representative to look into it, or call Sonos Support to discuss the diagnostic.

Translate

M

MiniPhoenixAuthor

Contributor I

Strangely, My older router DIR-655 (also from D-link) till last week did not seem to have this problem.

I have tried switch in between channel 1, 6 and 11, and even set 2.4GHz to setting to 20MHz only to emulate the old router. I also played around of WPA standard and 802.11 mode. None of this above worked. I am wondering is it because of wifi environment is very crowded from my neighbour apartments?

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M

MiniPhoenixAuthor

Contributor I

Here is how inSSIDer shows and it seems very busy around...
Seem like channel 1 and 11 are very occupied. Which channel would you suggest that I can use? ("404 Page Not Found" is mine)

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UKMedia

It would be useful to submit a diagnostic and post the number in this thread.

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Remember: Sometimes Red Wine helps :)