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MiniPhoenix
Contributor I
November 30, 2020
Answered

Music Stops with new router

  • November 30, 2020
  • 11 replies
  • 452 views

Hi all,

I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.

When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. 

I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. 

I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.?

 

Thanks, 

 

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Best answer by ClausN

I agree with @UKMedia that this could be caused by interference. Did you also try channel 1 and 11, not only 6?

Music stopping is not caused by the phone losing wifi connection, as the phone only acts as a remote, but rather the speaker losing wifi connection.

Refreshing your system might prove to be helpful: power off all Sonos, restart router and wait for it to come back before powering up Sonos. If this helps, I recommend setting fixed IP addresses for Sonos in the routers DHCP table.

I’m not familiar with wifi 6 technology, there could be other trials to consider.

If everything else fails submit a diagnostic within 10 minutes after the music stops and post the number here for a Sonos representative to look into it, or call Sonos Support to discuss the diagnostic.

11 replies

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Rubberboy
Lyricist I
January 10, 2021

Hi there,

I have the exact same problem like you.  I have a Symfonisk and a DIR X1560.  The Symfonisk works perfect my old router but stop work with the DIR X1560.  Contact Sonos and Dlink support many times for help but no solution so far.  

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