Keeps cutting out

@jhcovert Thanks for sending in the report. It looks like your speakers are connecting to your Google Wifi mesh. Your Google mesh has 2 access points running on different wireless channels. This can make it hard for your Sonos speakers to stay in sync.

Normally, I’d recommend setting all of your access points to the same wireless channel, but Google Wifi may not have that feature. In this case you can switch your Sonos system over to the Sonos mesh setup by wiring into the Google Wifi hub any one of your Sonos speakers. If it’s not convenient to move your speaker to the hub a Boost can be connected instead, which would then send a signal out to your other speakers.

@Jeff S thanks for the fast follow-up. I had a sneaking suspicion it was going to be the Google WiFi channel issue. And yes, you’re right: as inane as it sounds Google does not allow you to manually set the channel on your network (not even through a buried Advanced menu option). 
 

Just to clarify: are you suggesting that I tie one of my Sonos units into the main Google WiFi hub, or into ANY of the Google WiFi nodes in the mesh network? 
 

My main hub is two floors up, but there is a node in the same room. 
 

Thanks again for your help. 
 

j

@jhcovert You’d want to wire it in to the Google hub. The wireless jump between the access points and the rest of your network could cause issues if your Sonos is wired in to the access point.

@Jeff S now I know this sounds like I’m negotiating, but do you think I can plug a Boost into a wired access point (instead of the hub), and still enjoy the benefits of the standalone sonos network? 
 

My hub is two full stories away from the nearest Sonos speaker and I worry that putting the Boost up there won’t allow it to speak to the speakers effectively. The wired access point I mentioned is on the middle floor, so splitting the difference and a lot closer to the speakers. 
 

What do you think?

Thanks in advance. 
 

j

Sonos is literally the worst piece of garbage product I have ever bought in my entire life. Seriously. Of all the thousands of products I have ever acquired, none other has been quite as bad as Sonos. I think I will short the stock as the facade will break soon enough.

I have had maybe 50 DIFFERENT problems with this trash product. 

I have 6 products on my network, which were hassle free until now.  Now they continue to cut out, particularly one of my two Beams.  Additionally, the app is having difficulty finding some of my music files on my computer.

Diagnostics Ref#: 792100519

@Jeff S 

Just wanted to follow up here to say that adding a Boost (acquired aftermarket from EBay at a very fair price) solved my dropout issues.

Also, I was able to add it to a hardwired Google WiFi node rather than directly to my router or main Google WiFi hub. Adding it was a snap and confirmed after install and addition that all Sonos items are reading WM=0.
 

Connections are as follows…

FiOs Modem/Router > Google WiFi hub > Google WiFi node (via home networked cable) > Sonos Boost

I’ll note that it appears important that the router go straight to the Google hub, and not through an Ethernet switch - I was having trouble with this iteration originally. My switch is connected directly to the modem/router through another Ethernet port and all is working well throughout the other aspects of my network.

@jhcovert It’s good to hear that things have stabilized. The wired connection on the node should save you some potential headaches. Enjoy your music!

Sonos team I am now having this issue. I’ve had my Sonos system on the google mesh for over a year without issue. It started writing the last two weeks. I have not changed anything. In my opinion it’s not acceptable to resolve the issue by plugging it into one of the mesh routers. I purchased this specifically as a wireless system. Do you have a published solution? I submitted a diagnose yesterday. I have a play 5, sound bar / sub, play 3 and two play 1s and a connect. 

All the threads I see are started about a year ago. 

I think there was an issue with an update at around that time. Because mine were totally fine for a year and then suddenly they haven't been for a long time.