Keeps cutting out

Forum|Forum|8 years ago
August 31, 2018
178 replies
117810 views

How can I stop this. Bought $6,000 worth of gear and not working properly.

Cutting out

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Best answer by Jeff S

Hi folks,

If you're getting audio interruptions, please follow the steps found in this guide, which covers the most common causes. If that doesn't help, please reach out to our phone team who can troubleshoot the issue live.

Moderator note: Audio interruptions are often caused by WiFi interference. If you are still having issues, please start a new topic with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Alternatively, you may wish to contact us via another support channel.

Show previous replies

O

Oliver82

Lyricist I

42893582

used to love my Sonos and now it drives me crazy every day

Jeff S

Retired Sonos Staff

42893582

used to love my Sonos and now it drives me crazy every day

Your speakers are losing connection to your wireless network frequently. This is likely due to wireless interference. Try changing your router and all wireless access points over to channel 11. Also, there are some great troubleshooting tips in this guide which may help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

E

ellellelle

Lyricist I

My sonos keeps cutting out. I own one play 3 and two play 1's and I have high speed internet. I submitted a diagnostic and my conformation number is 181804846

Jeff S

Retired Sonos Staff

My sonos keeps cutting out. I own one play 3 and two play 1's and I have high speed internet. I submitted a diagnostic and my conformation number is 181804846

Hi there

Thanks for sending in the report. It looks like a few of your Sonos players have lost their network addresses. Many times rebooting your router and each Sonos unit sorts this kind of issue out. If that doesn't help, the issue may be caused by wireless interference. You can run through the steps in this guide to start. Please send along a new diagnostic report if any issues remain.

Help others find useful content by clicking the like button and selecting the best answer to your question.

T

thomas2leroy

Lyricist I

1203931017

Jeff S

Retired Sonos Staff

1203931017

Hi there,

If you're having audio interruptions it is likely due to your speakers losing connection to your wireless network from time to time. You have a couple wireless access points running on different channels. This can make it hard for your speakers to stay connected and in sync. Please change all of your wireless access points over to the same wireless channel, channel 11 looks best in your area. Try that and send along a new diagnostic report if any issues remain.

Help others find useful content by clicking the like button and selecting the best answer to your question.