Keeps cutting out

I’ve been having the same issues and it’s been happening over the last couple of weeks. Im also using Google Wifi with Sonos.

Its happening in the office with Spotify throughout the day.
ID: 578437311

Its happening in the office with Spotify throughout the day.
ID: 578437311

I assume you are not using Google Wifi at the office?

Its happening in the office with Spotify throughout the day.
ID: 578437311I assume you are not using Google Wifi at the office?
nope. Just regular Wifi using unifi routers

Its happening in the office with Spotify throughout the day.
ID: 578437311I assume you are not using Google Wifi at the office?nope. Just regular Wifi using unifi routers

Thank you. Good to know. Must be something on Sonos end.

I’ve been having the same issues and it’s been happening over the last couple of weeks. Im also using Google Wifi with Sonos.

Hi there,

When using Sonos on mesh networks like Google Wifi, it's helpful to make sure all of your wireless access points are running on the same wireless channel. When they are on different channels, it can make it hard for your speakers to stay in sync. Another option is to set your Sonos system up in the mesh configuration by wiring one speaker or Boost into your Google Wifi hub. This gives the Sonos system its own network and channel that you can separate from the Google Wifi channels. We recommend using channels 1, 6 and 11 as they do not overlap.

If that doesn't help, submit a diagnostic report and reply here with the confirmation number.

Its happening in the office with Spotify throughout the day.
ID: 578437311

Thanks for sending in the report. Your Sonos speakers are losing connection to your wireless network frequently. This is likely the reason your music cuts out. You have a couple different wireless access points which are running on different wireless channels. See if you can get them all set to channel 1, which looks to be the best in your area.

Alternately, you can wire one of your speakers, or a Boost, in to your main router, switching your Sonos system to a mesh network setup. You can adjust the wireless channel for your Sonos system to 1 if any issues continue.

Its happening in the office with Spotify throughout the day.
ID: 578437311Thanks for sending in the report. Your Sonos speakers are losing connection to your wireless network frequently. This is likely the reason your music cuts out. You have a couple different wireless access points which are running on different wireless channels. See if you can get them all set to channel 1, which looks to be the best in your area.

Alternately, you can wire one of your speakers, or a Boost, in to your main router, switching your Sonos system to a mesh network setup. You can adjust the wireless channel for your Sonos system to 1 if any issues continue.
thanks i will contact the network admin to see what they can do.

I’ve been having the same issues and it’s been happening over the last couple of weeks. Im also using Google Wifi with Sonos.Hi there,

When using Sonos on mesh networks like Google Wifi, it's helpful to make sure all of your wireless access points are running on the same wireless channel. When they are on different channels, it can make it hard for your speakers to stay in sync. Another option is to set your Sonos system up in the mesh configuration by wiring one speaker or Boost into your Google Wifi hub. This gives the Sonos system its own network and channel that you can separate from the Google Wifi channels. We recommend using channels 1, 6 and 11 as they do not overlap.

If that doesn't help, submit a diagnostic report and reply here with the confirmation number.



Jeff, you rock! THIS FIXED IT!

That totally explains it too! I didn’t have to manually change the channels on Google Wifi (not even sure if you can), all I had to do was plug in a network cable to one of the Google Wifi access points to the Sonos, and now it’s responsive again and doesn’t cut out. Thanks for your explanation, it would have driven me mad not knowing why.

We ended up just wiring the sonos to the main switch and havent had any dropouts so far.

We suspect it was the WAPs havent different channels.

Thanks to everyone help.