Keeps cutting out

So much cutting out on all speakers suddenly. System unusable! Diagnostic 212476280

The streaming data isn't getting to the speakers fast enough. This is likely due to wireless interference from nearby networks running on the same channel as your own. Try changing your wireless network over to channel 11, which is less crowded.

The issue seems specific to the Sonos speakers. I just did a Google Wifi network test and the Sonos speakers are the only ones having issues. Why?

It's hard to say without more in depth troubleshooting. I'd recommend giving us a call. Our phone team can take a deeper look at your network live. You can find our phone number and hours here.

Thanks Jeff. I have a Google Wifi router which automatically scans for the least crowded channel every 5 minutes. I don't see a way to override that.

I called the phone team and the wait time is over 30 minutes! Given the increased number of people complaining about this in the forum [and presumably by phone] is there not some fix Sonos can deploy? Just brainstorming while I spend the afternoon on hold... :(

fwiw I just got off the phone with Sonos support. they said the issue is with Google Wifi changing the channel periodically and Sonos losing connection. he said to address I need to either pay $99 for a Sonos Boost or hardwire one of my Sonos speakers using ethernet. Neither are great options... I'm waiting for an escalation engineer to call me back.

948087289

I have a turntable plugged into a Sonos Amp as Line In. I'm playing this on a group of 1 Sonos 5 and a connected pair of Sonos 1s and it only plays a few seconds of music before cutting out for 10+ seconds at a time. I use Google Wifi as well.

I just tried ungrouping the speakers to see if it would cut out less on one speaker only. It did not. The performance on the Sonos 5 was the same as the performance on the connected Sonos 1s, which was the same as the performance of the group.

948087289
I have a turntable plugged into a Sonos Amp as Line In. I'm playing this on a group of 1 Sonos 5 and a connected pair of Sonos 1s and it only plays a few seconds of music before cutting out for 10+ seconds at a time. I use Google Wifi as well.


Try changing the line-in compression settings.

Tap on More - Settings - Advanced Settings - Audio Compression - Compressed

That should reduce the skips.

Using Line-In on Sonos: Adjusting compression settings

It was already set to Compressed. I played around with it at Automatic but there was no difference so it is now back to Compressed and the issue remains. This is a very recent phenomenon, just in the past weeks.

Great, having the same issue. Seems to be specific to using Google Wifi. Can not figure out a fix yet

Hi,
I aim having the same problem where one speaker in my setup keeps cutting out.
I have just submitted a diagnostic under number 1226866750.

thanks for the help

If you want Sonos support to look at your diagnostic look at the Contact page for your country and use one of the 24x7 options to directly contact them. Not likely to see anyone from Sonos here until Monday and even then they may miss your post tacked onto an old topic.

Hi,
I aim having the same problem where one speaker in my setup keeps cutting out.
I have just submitted a diagnostic under number 1226866750.

thanks for the help

Thanks for sending in the report. There are wireless communication errors showing up, likely caused by wireless interference. Try changing the wireless channel your Sonos system is using. Also, the steps in this guide may help as they cover the most common causes of audio cut outs.

I'm having the same issue that everyone else has mentioned here. Playback starts ok on 2 speakers, then cuts out mid song and advances to the next song. Then cuts out again and eventually just stops (same thing happening on both speakers)
I have tried everything mentioned. Rebooted everything several times (and in the 'right order'.)
I have manually changed the channels to 1, 6 and 11.
Nothing is working.
I don't have any other devices using wifi that are nearby the Bridge or speakers (I have a TV in a separate room )
I have filed diagnostics 870571829
Looking forward to hearing!