Keeps cutting out

@Seadawg I’d recommend reaching out to Google to see if there’s a way to set your access .points to the same wireless channel. Otherwise, If it’s not convenient to wire in a speaker,  I’d recommend a Boost. Wiring a Boost into the hub leaves your Sonos speakers wireless, and on their own network. 

I unplugged the failed units and plugged back in and haven’t had issues since. I also seem to only have heard issues with Amazon, not Pandora, but I’ll keep paying attention. 

And yet this is the one and only post you have ever made here. Please, go and troll some other user forum.

I have submitted diagnostic 1625137155, please review. I have confirmed that I only have the issue with amazon. Pandora I do not have the issue. The diagnostic was taken while using amazon. 

Note that it’s the weekend, and the community moderators tend to be sparse here in the community forum. You can avoid the wait for them to have time to pick up your diagnostic by contacting Sonos Support directly to discuss it.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.

I aimed to get the whole system but I probably won't buy another piece. Constant disconnection, on and off, messing with my Spotify and google and youtube and Xbox. Everything worked perfectly before attaching the Sonos, but now I'm googling what's wrong, doing extra work just to watch a show, trying to figure out wifi or other issues, having to call in and wait on hold to have somebody tell me it won't work?? Goodness no. I'd rather just rest easy and enjoy a sound system that works consistently. Why can't Sonos figure it out? In terms of billable hours trying to figure out problems, Sonos owes me thousands of dollars. If I just had a normal (i.e. cheaper) soundbar everything would be fine and I could actually play whatever I want through my phone, computer, tv, and everything else. Easy peasy. In hindsight, not sure why I caught the hype for this Sonos nonsense. Actually probably what I will do tomorrow, just go buy a better, less expensive sound system (for the price of a single piece of Sonos) and put the Sonos in the cupboard where it belongs, for posterity.

So annoying.

Failed units meaning each of your speakers?  I’m going to give that a shot in hopes it fixes as I too, am having the same issue as the rest of you and have Google Wifi (I’ve had since it first came out). It’s never been an issue until the last few weeks and now it’s constant. Will try recommended fixes as suggested here, just shy of paying for a boost. The Ethernet option isn’t ideal as it is. Thanks to all for your feedback and possible solutions. 

1856382731
 

had problems for a couple of weeks music just keeps cutting out. The wifi network is strong

Happy to help Ju H, as another user here.. your WiFi can be strong, but perhaps not interference free.. can you maybe describe your Sonos/Network setup in a little more detail, then I and others here maybe able to make some suggestions to help you resolve the matter.

• What type of WiFi network do you have? Is it a central router, or WiFi mesh system with hubs? 
• Are there any other WiFi access points, repeaters/extenders or power-line adapters within your network?
• Any managed or unmanaged switches?
• Are any of your Sonos devices wired to the LAN? 

Thanks Ken. 

I have Virgin Fibre connected to a Google mesh wifi network (4 hubs across the house). The Wifi points all have strong signals and 213 Mbps.

All Sonos products are connected over wifi - I have 3 Sonos beams along with a One Play and a Move, also have the Sonos amp connected for to a turntable.

It’s all been fine up until a couple of weeks ago when the music started cutting out, it also started playing the first part of a track then skipping to the next. I’m using Spotify for streaming.