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Max P
Max P
Sonos Employee
August 17, 2017

Is your music cutting out? Or are your players disappearing from the app?

  • August 17, 2017
  • 385 replies
  • 64823 views



Hi all,

If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.



Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D

Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219

Still having problems? Grab a diagnostic and add it to your reply.

Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.

Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.
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    385 replies

    Show previous replies
    xyzzy01
    Trending Lyricist I
    October 15, 2018
    That doesn’t mean there isn’t a device in house using ip it shouldn’t. I would give them all new ip addresses that are permanent.

    What channel is router on compared to sonosnet ?

    Permanent IPs for everything at home was possible a decade ago, not now. SonosNet is channel 1, my normal wireless inn the 2.4 GHz range is on channel 6.

    Various reboots (again) of a couple of Sonos players, Boost, wireless network, fiber gateway + router - no luck in fixing this.
    Airgetlam
    Airgetlam
    October 15, 2018
    That's odd. I have permanent IPs for everything in my house at this point. What makes that impossible now for you? Or were you using a rhetorical "now"?
    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    October 15, 2018
    Aside from the "all devices" argument...

    Setting static / reserved IPs for my Sonos gear had caused a lot of issues I was having to quit happening. Took just a few minutes to do and hasn't caused any other problems so I recommend it quite often.
    xyzzy01
    Trending Lyricist I
    October 16, 2018
    That's odd. I have permanent IPs for everything in my house at this point. What makes that impossible now for you? Or were you using a rhetorical "now"?

    It is possible, but the gain of doing so for the close to 50 units on the network adds up. I'd also have to set up a VM running my own DHCP-server. Strange to think that my home now has more units than when I ran IT for a company around 2005 - pre wireless-on-everything-boom. Anyway, I have complete host lists with IPs and MACs and everything seems OK here.

    It is far more likely that it has something to do with the Sonos mesh. Networking and the system was rock solid until the replacement of the Play:1s with One, and the upgrade to 9.2 was just prior to that.
    joydreamer
    Lyricist I
    October 17, 2018
    I am having this issue also. Just set up one connect and it keeps stopping altogether and skipping to the next song. My diagnostic is 330157350.
    ElChed
    Lyricist I
    November 2, 2018
    I followed the video regarding interference and changed my router’s channel to auto. Now my Beam (even though it’s connected with Ethernet) isn’t showing up in the app at all. I submitted diagnostics 1650707177.
    soe0501
    Contributor I
    November 4, 2018
    Hi, my sonos beam is still skipping songs from spotify.
    Have tried change all the channels, but still have the same issue.
    I am using sonos beam and connected to wireless router.
    Here is the diagnostic number 1549463178.
    DontBuySonos
    Lyricist II
    November 11, 2018
    Last update RUINED my entire system. The UX SUCKS. I bet Sonos will be out of business in 5 years due to crap product. Your update DID NOT WORK. Your online help DID NOT WORK. Your app SUCKS. It wasted SO MUCH MONEY on this system. Maybe a SONOS GROUP LAWSUIT is in order?!?!
    DontBuySonos
    Lyricist II
    November 11, 2018
    YOUR LATEST UPDATE RUINED MY SYSTEM. CAN NO LONGER USE!
      DontBuySonos
      Lyricist II
      November 11, 2018
      TWO APP UPDATES AGO MADE MY PLAY1's SOUND LIKE CRAP. LASTEST UPDATE WON'T CONNECT PLAY1's AT ALL!!!!!! ITS NOT INTERFERENCE SONOS! ITS YOUR APP UPDATES!!!!!!!!!!!!!!!!!!!!! wasted yet another evening on your crap product.
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