Is your music cutting out? Or are your players disappearing from the app?

Hi Support,

I am using a Wi-Fi range extender from Tp-Link. And I get this message of saying some speakers are using sonos network from the range extender I am using a range extender is because one of my speakers is outdoor and has weak signal. Why are your system blocking Wi-Fi extender?

I need a reply as soon as possible please. As I am running a bar and need the speakers to be working well.

Thanks

I have 3 Sonos players, 1 on my main floor and 2 paired in my 'bar'. My router is on the same floor as my bar and I have a Sonos Boost to deliver the signal. My problem, which is infuriating me, is that my stereo pair is constantly skipping songs, stopping for no reason or not appearing in the app. I have changed the Sonos channel to 11 and my router to 1, so there should be no interference. Pleas ehelp me, or these are going straight in the bin.

Edit: one of my paired speakers is now not playing anything???

My diagnostic number is: 550183188

I just update to latest version I have 2 play 5 second generation and 4 play 1, my issue is im missing my speakers in tue app then i try to add the missing speakers and there’s even difficulty to add the speakers and then after i successfully add them all back some of the speakers are not showing up again the app

nice post thank you very much

Do you have a reply for my question?

Diagnostic number: 550183188

Cyrndvm - your issue seems to be classic IP address conflicts. Assign new IP addresses to your sonos units in router or reboot all network devices in your house to resolve. See this thread where I recently explained https://en.community.sonos.com/troubleshooting-228999/v9-problems-6813902/index1.html#post16274580

Brit in Canada - appears Sonos hasn't looked at your diagnostic number. Hopefully they pick up on today - if you don't hear from them I would call them on phone with that diagnostic. Sometimes its good to post diagnostic and issue in a fresh new thread where it doesn't get lost in long one like this.

I used to have a rock solid system, with a mix of one Playbar, two Play5:2, two Play:1 and one Connect. They are using SonosNet originating in a Boost connected to the router via a dumb switch.

This weekend I replaced the two Play:1s with two Ones - to get Airplay. Since then, the system has been very unstable and I've only seen all of the speakers up at the same time for short periods of time. Right now, I can see half of them. The other change occurring in the last week is the upgrade to 9.2. Unfortunately for the purposes of troubleshooting, that was a also a downgrade of the Mac client - but I digress.

Yesterday, I tried resolving it with power cycling - and also with a lot of switching channels. Eventually, they were all back. Later in the night, most were gone. Now, there are still some clients gone - and in the last hour, the visible ones have varied a bit.


Diagnostic: 1316123336
Diagnostic about an hour later: 561114063

Sounds like IP address conflicts. Go in router and assign all new ip addresses that are permanent. Reboot all and you will be in good shape.

Sounds like IP address conflicts. Go in router and assign all new ip addresses that are permanent. Reboot all and you will be in good shape.

Everything looks OK when looking at IPs. Also, they come for a while - and then disappear.

As for the main suspect in such cases, wireless interference, a scan of wireless networks lists the current Sonos network as the best possible - and there aren't that many other networks nearby.

One strange issue: There are different numbers of visible Sonos players in the desktop app and on my wife's iPhone.

That doesn’t mean there isn’t a device in house using ip it shouldn’t. I would give them all new ip addresses that are permanent.

What channel is router on compared to sonosnet ?