Sonos Employee

Is your music cutting out? Or are your players disappearing from the app?

Forum|Forum|9 years ago
August 17, 2017
385 replies
64823 views

Hi all,

If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.

Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D

Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219

Still having problems? Grab a diagnostic and add it to your reply.

Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.

Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.

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Show previous replies

Smilja

YOUR LATEST UPDATE RUINED MY SYSTEM. CAN NO LONGER USE!

Do you have any WiFi extenders or Powerline in use?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

erlendkrool

Contributor I

You could have made the sonos software better from the start!! The quality and the features should align with the expensive prices of your system. For example, if you had just made it possible to upload a few songs into the local memory of the sonos speaker, and let it play from its local memory, the songs would never have been interupted from the beginning! Even if the connection was lost!

A

Arch Angelos

Contributor I

Hi there,

I submitted my diagnostics.
The reference number is 1116545308

I have one room, standard setup a playbar and a sub.
They are wireless connection to the router.

My sonos still keeps dropping out from my phone controller when playing music.

I have tried changing the wireless channel but it keeps happening.

Please provide some assistance when able.

Thanks:

Stanley_4

Grand Maestro

For example, if you had just made it possible to upload a few songs into the local memory of the sonos speaker, and let it play from its local memory, the songs would never have been interupted from the beginning! Even if the connection was lost!

What features are you willing to have removed from the speakers to allow room for local music storage? Memory is full so to add something something must go, like the CR-100 or Dock support to make room for the latest rounds of updates.

S

sondre.asnes

Lyricist I

Hi. I’m having problems with the sub. Somethings it does not start playing before a few minutes after I put on music/tv. Recently happened again, diagnostic number 372836880.
Appreciate if you could look into this.

J

jemoeder

Lyricist I

My Sonos setup also suffers from very frequent stuttering or even total loss of sound. I have 2 Sonos One speakers in stereo setup. They connect wirelessly, and I've already changed the channel a couple of times to no avail. I'm using Airplay by the way. Diagnostic reports:

1178285702
1824935582

S

SlipGun

Lyricist I

I have a playbar, sub, and play 1 all in the kitchen (Across the house from the router, but we have strong wifi there). Last night it kept cutting out and losing various components in the app.

Can you let me know whats going on based on the diagnostics so I can try to remedy? I did change the band, and reset all the devices. It didn't seem to work till I reset the phones and then it would go out again after a while. Tried with multiple phones. I have only had the setup for a few days and its been a little flakey from the start.

Diagnostic 929056531

Thank you!

H

hkspider13

Lyricist I

Hi there,

I changed my wireless channel and it still skips. I also tried with my record player through the connect and its cutting in and out.

1908324697

H

Hellboy

Lyricist I

Hello and Merry Christmas! =)

Loving my Sonos Beam and 2 Sonos Play 1s in my bedroom but when I use the Sonos app to play music from my iPhone it stops playing each and every song about half way through (sometimes sooner) without any reason.

When I use my Sonos system to watch movies or tv shows it runs smoothly without any issues

I did find a work around- I can play music from my iPhone airplayed through my Apple TV 4k without issue. I did notice using the Sonos app makes better use of the surround sound speakers though. The Apple TV 4k is fine but everything sounds deeper and richer through the Sonos app so it’s too bad it can’t play music properly

Here’s my diagnostic

732202607

S

Sonosugar

Lyricist I

Was a huge advocate of sonos, recommended to friends etc. Over last 12 months or so had nothing but trouble, sent lots of diagnostics in, after leaving them to gather dust thought would download latest updates. Got them going and thought great. Now same old problems speakers disappearing from controller, having to set up again completely then goes, totally unreliable. Did the move stuff away from router, changed router channel's things, but same old same old problems. Going to give up Bose here i come! Ive lost too much of my life already trying to get them stable, they used to be so good!

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