Components & Architectural

Upgraded to the new app and saw that the dual mono option was removed. This is a big deal. When will it be added? you still advertise that you can do dual mono and stereo. i now have 2 speakers giving me left channel on one side of the house and a speaker on my patio only giving right. Wtf

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

I have a Connect:Amp that I think is gen2, but I’m completely unable to get it added to my existing S2 system.Here’s what I’ve done so far:Factory reset at least 6 times Setup a new S1 system, and it adds just fine and streams music just fine Installed an update when I did this Tried factory resetting again after being on teh S1 system… And then try adding to S2… It sees the Amp and says it needs an update Attempt to install the update fails with error 1002 Try again… fails same way Factory reset and try it all again… fails same way  I’ve tried with the amp on both ethernet and wifi. When I was trying this last week (before getting it on the S1 system), it would attempt to install the update… very slowly the progress bar would fill… until it just hanged completely. Now it won’t even try at all. I tried opening the sonos app on my mac try force a system update (saw someone mention that in another thread)… the app froze when I did this. When I force quit and reopened it, it said no u

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

So I have a Sonos playlist (about 40 songs).   The artwork for ALL of the individual songs all show up in the app when looking at the songs in the playlist, and when playing the playlist.  But when looking at my list of playlists in the app (I’m on S2), there is no artwork for this playlist.   My other playlists all have artwork as a cover for the playlist.  Any suggestion on how to fix?  Note that I recently got a new PC.  And this happened after the switch of the music library to the new PC.    I tried closing app and re-starting it.  Doesn’t change anything.  Thoughts?

Hi all, i recently purchased a sonos connect amp, and when i try to set it up, it won’t setup I don’t know if the previous owner forgot to remove it from their account but i tried to reset it by holding the mute button, and nothing seems to happed when i power it on, the white light is solid for a second, and then the light goes off i know it’s not a power issue because the ethernet link/act light is responsive

I have 10 amps in my house. They are all connected via Wi-Fi through unifi access points. They used to be connected by ethernet but I had network slowdown problems.  Currently with the Wi-Fi setup, at least three of my amps are dropping in and out. They were fine for a long time but just this week it started.  Each has a strong Wi-Fi signal.  Anything in particular I should look at? I've seen a few of the unifi threads and I think my settings are correct.   

I never had this problem until the mandatory app update. Now the Sonos Connect to my amp and Klipschorn speakers drops off of the controller after about 2 minutes of play. When I go to add the Sonos Connect back, it has disappeared.Does anyone know how to fix this? I have unplugged the Connect, but the problem keeps happening.

Bonjour, FIP Radio a lancé 2 nouvelles radio web il y a 1 semaine. “FIP autour du Hip-Hop” et FIP autour du Métal”. Je n’arrive pas à les trouver ni via Sonos Radio, ni via Tune In.Auriez-vous une solution?Est-ce trop tôt?Est-ce une démarche qui doit être prise par FIP pour les intégrer dans les produits Sonos ou Tune In ou l’inverse? Merci d’avance; Damien 

System disappeared, had to reset and reload everything, still doesn’t work, spent hours.  Despite being on the same network, restarted routers, amps, phones.  Sonos Should roll back the updates.  I don’t want to spend more hours messing with this.  Considering other systems.  

Explicit content filter is not working on the new junky app.  It’s turned on and the songs are tagged as explicit song.  It’s awful as I have young kids.  

Wow Sonos...Wow.  Can you figure out a way to make your app suck more than it does?  Couldn’t add a port for 2 weeks to an account.  Now I can, but it won’t play music on its own.  If I group it to another zone that is playing music, then it will play.  But if I want it stand alone as another zone, nope.  Doesn’t work.  Then you take away the fixed/variable audio output.  Why?  Who thought that was a smart decision?  When does the CEO take responsibility for this train wreck?  Have you seen the Sonos stock price?  Wow.Has the CEO bothered to read the forums?  Don’t see to many happy folks out there.  How does someone allow engineering come out with a product that they “tested” only to produce this garbage and not have an ability to roll back to the previous app until the actual bugs are fixed?I have a buddy who is a Sonos dealer, he stopped selling Ports because they won’t reliably work.  He sells hundreds of them.  Sonos says they know about the issues and will eventually fix them, bu

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated with these receivers, selecting the Room (and music) on the Sonos App that the receiver operates in will:Turn on the receiver Select the Sonos Port input Set the volume different than watching TV (generally much higher than TV, CD etc volume) You then use the Volume on your Sonos app to control volume (just like all other Sonos listening areas).Selecting all other sources like TV will return the volume back to a comfortable level.  The receiver also eventually powers down automatically after use.That’s pretty cool.Some of these receivers can operate up to 3 Rooms in your home simultaneously (so long as their respective speaker’s wiring is run back to the receiver).  Connecting an additional Port (Ports) to the receiver gives you those Room volume controls on the app (ie, Great Room, Bedroom, Patio).  This eliminates the need for a $700 Sonos amp for

There is plenty of feedback around the latest upgrade, which seemed to remove a lot of functionality that used to exist.  Safe to say it’s awful.  But, I won’t even harp on that any more.  However, the fact that it was released is a travesty.  I think that the best way to show unhappiness is to let the Apple (or Google) Store know that the app is terrible.  Perhaps influencing the Sonos rating there may have more of a hope of preventing this sort of nonsense moving forward.  Having existing users complain to Sonos directly seems to not really help, perhaps complaining in a forum where people might look if they want to users will change the culture that allowed this to happen. P.S.  Seriously Sonos, give the user the ability to also remove Sonos Radio.  Forcing that is just a constant annoyance as well.

Just hooked up a Sonos Amp with a couple Sonance architectural ceiling speakers. Sounds like absolute garbage. I had an am/fm alarm clock back in the 80’s that sounded better. What gives?

Updated to 80.00. Can’t connect to my system (1 Play:1 two Play:3 in stereo; Boost; iPhone 15; iPad pro). Resetted everything and reinstalling. Initially worked, but after a while couldn’t connect anymore. Very disappointed. My system can’t play now.

Sonos speakers disappeared/lost connection with the latest iPhone update. our iphones cannot connect to any of our speakers anymore. 

Upon installing the new sonos app on my iPhone 14 pro, my boost was no longer listed as part of the system. I reinstalled the boost but now I get a prompt that says the boost cannot be registered to my account. I’ve gone through 3 resets of the boost, and rebooted my modem, router and Synology where the music library resides. Still no fix. Can’t get to my music library now. Help.

Es ist unverschämt für eine teure Anlage, ein dermaßen schlechtes Release auszugeben. Warum wird nicht die alte App wieder installiert. Warum zwingt Sonos uns ihre Vorschläge auf. Warum kann ich Radiosender nicht nach meiner Vorstellung sortieren. Ich werde meinen Freunden und Bekannten abraten zu Sonos zu gehen. Es gibt vergleichsweise gute Alternativen Unterschrift Farbsammler  Moderator Edit: Google Translate- It's outrageous for an expensive system to issue such a poor release. Why isn't the old app reinstalled? Why is Sonos forcing their suggestions on us? Why can't I sort radio stations according to my preference? I will advise my friends and acquaintances not to go to Sonos. There are comparatively good alternatives to signature color collectors

Line-In function on brand new (purchased 5-10-24) not working. Tried a factory reset, multiple different cables, different audio sources, multiple line-in to usb-c adapters. Nothing has changed. The app shows Disconnected even when the cable is connected. 

I've a new amp with sonance ceiling and garden speakers. I've got these up and running well. Felt they were lacking a bit of depth so get myself a gen 3 sub to give them a little help.I've followed all the connection and set up steps for the sub and the app recognises it and is telling me its not assigned. When I try to add it to 'family room' which currently only has the amp and sonance speakers assigned to it, it fails to add it. I've reset the sub a couple of times but no luck yet. I've read it can be too far from the amp so I've moved them right next to each other but still no joy.I was very excited to get this set up but feeling real frustrated right now!Any suggestions?

When I have the Sonos amp, two paired Sonos 1s and Roam switched on, although the app recognises the presence of Roam it will not allow me to play music on it. It directs music to the amp and 1s OK but for some reason not roam. In order to play music on roam I need to switch off both the Sonos Amp and also the Sonos paired 1s. Bizarre. I am becoming to seriously hate this new app whereas I loved the old one,

i have installed the new sonos app.but i cant controll my sonos speakers because, the app will authorize my local network on my ios phone.but i did it allready and nothing is going on the sonos app?Has there anybody the same problem?

The set-up of the new ERA 100 was a bit of nightmare.  Wasn’t able to set them up in the location for which they were intended and had to swap them with a pair of my Sonos Ones.  Finally set-up and and placed in a different location.  Then the ERA 100s would not stay connected while all other SONOS products are rock solid inluding the Sonos Ones I moved to where the ERA 100s where supposed to go.  After a day and a half of playing ‘peek-a-boo’ with speakers, I go fed up and sent them back.  The ERA 100s are not ready for prime-time.  The new app on iOS is no improvement either.  My music library disconnects intermittently too.  Solid on PC version, however.  Thank goodness.  Sonos, you need to do more integration and regression testing with new products.  Very disappointed.  

my Sonos one sl players keep dropping from the app and it is never an easy fix to reset them and reattach. Half the time it fails. WHAT THE * SONOS????? *Moderator Note: Modified in accordance with the Community Code of Conduct.*