Components & Architectural

Hi i I have an older style Sonos amp which was working well. This week i noticed music play back was stopping and starting.  I contacted support today. They said it looked like a memory issue.  they had me factory reset the amp. After doing this the amp is found. It adds. But then says unable to link to account.  I’ve tried following Sonos support advise to restart / power off and factory reset again. Every times it’s the same.  I have tried both wired and wireless connections bits always the same. It adds to the app. But won’t register to the account.  support have now gone offline. So now rather than having music randomly stopping and starting. I’ve got no music at all.  I also tried the app on my phone and iPad. And uninstalled / reinstalled the app too. 

In response to users' complaints that alarm features are missing from the new APP, it's rumored a new device will possibly be released shortly.  Here's an image of what it may look like.  No other details are presently known. 

I have updated the Sonos app yesterday and now none of my speakers will connect to the app. I’m being told that I have to disable the Sonos Boost and try connecting again. Are others having these sorts of issues?

Hello!How do I Connect 6 speskers to one amp? The banana plug seems to small to attach 3 cords each… 2.5 cord dimension

Have just spent many thousands of dollars on a full home SONOS setup?Many said it was simpler and easier… however is it better ?  Multiple ARCs , AMPs , Subs and 8 pairs of high end 8 inch speakers. I have kept my previous full multi-room, multi-source home audio solution. The best thing i did was not to throw it out.Have managed to setup the two side by side throughout the house, the sound quality of the SONOS when trying to drive the new speakers is noticeably poorer compared to the previous 10 year old solution i was looking to replace/upgrade.So the question begs with a software driven solution. When will you be upgrading and improving? This is after all one of the main advantaged of been software and app driven. Should I continue to invest in the product suite…. your call !   

Hello, I have a new single story ranch home that I want to equip with in ceiling Sonos speakers. Looking for some guidance on 6” or 8” and what is the optimal number of speakers + placement in order to cover the living room, kitchen area, sunroom, and all 3 bedrooms.  For the living room I already have Sonos Arc, sub, and 2 One SLs (might need to move these to another room for lack of where to place cleanly without cables showing).I appreciate all suggestions!  

Bonjour aux utilisateurs français de produits Sonos j’aimerais acheter une platine vinyle et aussi ressortir mes ce donc acheter également un lecteur cd. Quelle est la meilleure solution de configuration , acheter le sonos port? Comment relier tout ça ? Merci pour vos réponses Laurent  Moderator Note: Added Translation by Google Translate- Good morningto French users of Sonos productsI would like to buy a vinyl turntable and also take out my CDs so also buy a CD player. What is the best configuration solution, buy the sonos port? How to connect all of this? Thank you for your answersLaurent

I have a few Connect Amps. I would like the flexibility to use them simply as Connect modules. Has any done a mod to take line out connects from the unit? TIA

Hi - I noticed a small chat on this topic, however I’m not sure what the outcome / solution was? Has anyone successfully connected the EVERSOLO DMP A8 Music Streamer / DAC / Pre-Amp to a SONOS AMP either via HDMI or other outputs from the DMP A8 to the Sonos AMP? Please help…I can’t be the only one wondering about this? Thanks. 

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?  

Hello!There is a new Sonos Port in our office. The Sonos Port is located in the server cabinet, connected via an ethernet wire to the nearest switch. The network is new and the Internet is about 200 Mbps. There is only one subnet. There are no conflicts on the network. The network engineer confirmed it. I noticed a problem connecting to the Sonos Port with the new S2 version (updated). The updated Sonos Port (with S2) is not detected on the network. I tried to connect from my smartphone (Sonos S2 App), and also tried to find it from my computer (with Sonos S2). A long search for the device, eventually not to be found. Then I made a rollback (Downgrade) to the S1 version. After the rollback, the Sonos Port began to be detected normally on the network. In the previous version, an update message is intrusively coming out. Dear developers, please check this situation, it is necessary to fix the bug and optimize the new version of S2 for Port. Thank you!P.S. Please move the topic to Audio C

Please tell me why I can’t disable sound delay on the Sonos Port line input? Minimal settings is 0.75 sec. Why you cant add a zero settings? In some cases this is absolutely necessary. When I bought your product, I didn’t know that I couldn’t remove the sound delay. Moderator edit: changed output to input

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

I am installing the 8.2 landscape series Sonance system. I am trying to figure out how to zone out the gazebo area with 2 6/12 70W satellite and one 300W subwoofer. I’d like to be able to quite the main zone and use zone 2 for the gazebo area louder than the other zone.  While the 2-channel amp provided can handle the entire system, is there a way to separate zones with this?  Or do I need another amp for the other zone. Lastly, would a Sonos amp be able to handle the power of the 2 70W sat and 300W sub?Thanks for the advice!

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

I have totally dove into the Sonos World and so far I love it. Im an older guy who still loves his collection of Vinyl, CDs and Yes, even Cassettes. Can I connect these items seamlessly ??  I do have the Port, Era, 300 and Sub. What else do I need?? Can I buy a separate AVR/Amplifier and connect them to the port, (and then I can even use the AM/FM radio stations)??  Or do I buy a switching device and then select which device I want to play?? This wireless stuff is kinda confusing … I have even been thinking of paying someone to hook it all up correctly. I can buy the stuff myself and let them do the hard stuff…  Thanks for ANY advice !!!

A coupe of weekend ago I upgraded my ASUS Zen mesh wifi network with two more units for better coverage, it all went well for everything without the Sonos System with a couple of One and One SL units. The Sonos system looses contact with the units once in a while, it can be good for a week or two, but suddenly it starts to behave like shit, can’t find the units, want to connect them, and when you try doing that the system is not able to do it, it is starting to become very very annoying, it all worked fine before the network expansion, but Sonos would be able to handle things like that you would imagine…. Right…

Unlike Bose, you can’t group Sonos speakers in the same group with Alexa devices, which I own quite a few.  I’m wondering if there are any plans or update role outs in the future, where the ability/capability become available.  It’d be a cherry on top!

In some threads it is reported that ZP80, ZP90 and connect products sometimes looses phone output level. I have a ZP90 that had the same problem. I have extended the life of the ZP90 as I realised that the optical output on the box is still working. So, using the optical output is a solution to both the outpur power problem and the problem of the same components of electrical hum and noise in the phono outpu signal. 

Hi I have been a Sonos user for many years and had my existing core system in place for 9 years.   Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest

Some older topics involve hum and noise from zp90, zp80, connect etc. Some solved it by earthing the shield of a connector. I solved it by switching to an optical output rather than phono.

Would be *great* to connect Port via HDMI to my home AV system - this would allow album art to be displayed on screen and could allow some basic music control if there was a remote also! (Port 3?)Thanks!

I am curious why Sonos does not provide a device to integrate a 3rd party sub as a subwoofer only.  That would provide significant options for end users.It is true that Sonos can integrate a 3rd party sub as part of integrating 3rd party mains, but that will not integrate with a Sonos sound bar, only a Sonos Sub can.Ideally, a device to do this would only provide a preamp output for the sub, but it could be as simple as a configuration option for an AMP where only the sub is used.  Users could then add their sub to a Sonos soundbar without grouping in mains as well, with the potential problems that arise from that. Could be as simple as a software update.  How about it, Sonos?

We have a Sonos amp that is primarily used for audio from a laptop, but occasionly from a CD player.I’m looking for a switch that will work well with the amp so I don’t have to plug/unplug.  I want the amp to automatically play from either source.I tried my old Netmate switch - but Amp wouldn’t pick up the signal from one channel of that switch (the CD player).  I tested the CD direct to Amp and that worked so it isn’t the cable.I’m assuming the problem is with the switch, and that I’ll need a new one.Can any recommend a switch that will work well with the Amp? 

Hola, amigos mi amplificador sonos s16 tiene un integrado en cortocircuito, lo he llevado a 3 técnicos y no hemos podido descifrar el número o código de dicho respuesto. Adjunto una imagen y si ustedes saben o tienen el plano electrónico espero me puedan ayudar. Si tiene el mismo modelo le agradecería mucho una foto de la placa para poder identificar y reparar mi equipo.Muchas gracias. Espero puedan ayudarme.Hello friends, my Sonos S16 amplifier has a short circuit, I have taken it to 3 technicians and we have not been able to decipher the number or code of said replacement. I attach an image and if you know or have the electronic plan I hope you can help me. If you have the same model, I would greatly appreciate a photo of the plate so I can identify and repair my equipment.Thank you so much. I hope you can help me. Moderator edit: combined posts