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shakesDenver
Contributor I
May 11, 2024

New Sonos App isn't working with boost

  • May 11, 2024
  • 4 replies
  • 455 views

Upon installing the new sonos app on my iPhone 14 pro, my boost was no longer listed as part of the system. I reinstalled the boost but now I get a prompt that says the boost cannot be registered to my account. I’ve gone through 3 resets of the boost, and rebooted my modem, router and Synology where the music library resides. Still no fix. Can’t get to my music library now. Help.

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    4 replies

    ATAH
    ATAH
    Lyricist II
    May 11, 2024

    Exactly the same with me….. just gone. Unplugged from router and mains but still no sign. Anyone any ideas? Thanks.

    shakesDenverAuthor
    Contributor I
    May 12, 2024

    I’ve now tried several things. The main was signing out of my Sonos account in the app and then login in. At that point the re-install of the boost seemed to work. Sort of. Details:  I’ve completely deleted the app and all data and reinstalled it, tried to add the boost, signed out of my account and then signed back in. That seemed to help sort of. But the new app only recognizes my music library occasionally. When it does, then the app redesign just sucks. No ability to search the music library. No alpha short cuts on the side. Sonos needs to fix this quickly or acknowledge it’s abandoning music libraries that made it what it is, and I’ll turn my attention to something like plex to try to make all of this work. 
     

    and taking to social media to talk about Sonos demise. 

    lom
    Lyricist III
    May 17, 2024

    I have had to to unplug my Boost and trash it. Previous to the new app update I was using Boost - but with the update none of my products were even being recognized and my system was empty. So I just disconnected Boost… and know they’re back. I was late to getting the memo that Boost was being discontinued.

    I realize this isn’t an ideal fix as people were using Boost for a reason, but that’s what I had to do to get my music and speakers back :-(

    lallu
    Lyricist II
    May 17, 2024

    I had 2 working boosts, one is now missing and the other is not showing in the iOS app. I cannot add the other Boost back to my system. The connected Boost shows up in the web app, but you can't add devices through it. I have the older version of the app on my iPad, but it won't let me add new components. No music without two boosts. I am refusing to update my network infrastructure because of this problem. Everything worked fine before this update. Sonos, you need to fix this now!

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