Components & Architectural

We’ve got several Sonos products, most of which work fine.In 2 rooms with an Amp with ceiling speakers, the music randomly ‘mutes’/ stops whilst the other Play units carry on. It’s not for long & then they join in againAlso, in other rooms with AMPs, the speakers won’t play over a certain volume for prolonged periods.Thank you in advance

An older thread was closed on this topic.  I have a 3y old Sonos Amp that also died.  No power despite trying multiple power cords, outlets, reset.  We have 4 amps and 4 ports, and none of the others died so I do not think this is a power surge (all are connected to surge protectors).  I am now a little worried, since this was the oldest amp we have--  are these other Sonos Amps destined for failure?  Before I buy a replacement, I wanted to see if others are seeing these fail...

Hey I have the coax feeding my receiver with the output set to variable. I have to turn the volume up on my receiver 40db from the default to match the SL’s in the other room. Is there any fix for this? It’s a bit dangerous since if the source is switched at the receiver the volume is so high it could blow a speaker - it’s happened and the effect is total voice of God.

Has anyone mounted the Sonos/Sonance Outdoor speakers to a pole. The instructions says to use 2-½ inch U bolts but I don't know the thickest bolt that will fit in the holes. The ½ in is too thick so will a .3in or ¼in. fit. Thanks. 

I have installed a new Sonos amp on a pair of Klipsch speakers and the driver is not working only tweeters

Is there any workaround to make this work? I bought a port for ceiling speakers but would like more bass. 

I have an outdoor place and I am looking to buy 1 sonos amp with 3 pairs of sonos architectural outdoor speakers and 1 sonance 6.1 garden series with sonos amp. Can I play the same music and synchronize both amps to play the music together? Also, if I am playing the music on 1 amp connected to 3 pair of outdoor speakers, is it possible to turn off 1 or 2 pairs or do all 3 connected speaker pairs will have to play together? 

I’m resurrecting my old vinyl deck and an old s1 connect. Rest of my system is in s2. So I downloaded s1 app but there is no option to start a s1 system by adding a product just options to S2.  Any thoughts?  Thanks 

hi , I hope you can help,I have a Sonos Connect linked to a Linn amp and speakers . The system has been giving an unpleasant and constant crackle  .I've replaced the connections and changed the power source but this hasn't helped  . The problem seems to be when I activate my other Sonos products: a Sonos One and a Sonos Connect amp in other rooms . Have you any idea why this is happening .thankyouBrendon

Hi all,For too long, I’ve put up with terrible performance from my Sonos system (frequent drop outs, frequently have to restart the iOS app to get it to connect to the system).I’ve resolved to connect each speaker via Ethernet in the belief the task would be relatively straightforward to implement - just a question of getting an Ethernet cable to each speaker.I’m starting by trying to understand the Matrix.Many items come up as ‘undefined.’ Is there a way for me to change that so the Matrix is more useful? The bottom left cell is coloured red, which I believe means an active, but poor wireless connection. Yet it’s hardwired via Ethernet. Am I incorrect to think it should be grey?  For background, I’ve got a Linksys Velop MX5300 router and a couple more of those as nodes. I’ve also got some switches plugged into the MX5300s in order to expand the available network ports.Thanks very much for any insights you might have!cheers, Andrew 

I received my Sonos Amp and I plugged my turntable and a TCL TV (via HDMI ARC). I have no problem listening to music but not with TV. I syncronized TV in the app and it seems everything was ok, but It doesn´t sound. Anybody has had teh same problem?

Bonjour,(english message will fallow)Existe-t-il un manuel français pour les haut parleur sonos architectural INCLGWW1? Is there a French manual for the Sonos architectural IN-CLGWW1 speakers?Merci/thank

I have a sonos amp thats hooked up to in wall speakers and a tv in my basement.  I use spotify as well to play music on them occasionally.  Whenever I choose to play music in the basement and then stop it and leave, it repeatedly turns back on and starts playing the music I was playing again and again at random.  it could be every 5 minutes or in the middle of the night.  How do I fix this?  I’ve closed the sonos app many times, tried only to use spotify, reboot my phone, reboot the amp (I don’t want to do this as a standard fix), and I don’t even have a really reliable fix.  How do I stop this from happening?

Sonos account online but showing no products registered.Sonos s1 app showing Account details as ' Sign in' but I have already signed in but it doesn't register login details.Mobile connects to Connect amp but cannot update product therefore cannot use it. Sonos chat cannot fix problem. Thanks

I recently purchased a Sonos Amp and I am experiencing a constant, slight hum coming from the unit, even when it is not playing music or when no audio cables are connected (except the power cable).The humming is faint, but noticeable in a quiet room, particularly when I am working, as the Amp is placed on my desktop.I have used multiple audio devices in the past, but this is the first time I am encountering this issue.Is this normal behavior or could there be a problem? Before requesting a replacement, what steps should I take to troubleshoot and potentially resolve the issue?

I have moved into a house with Connect:Amp installed (I think it is likely more than five years old) I have installed the Sonos 1 app and it can find the unit after I turn it on with a factory reset (power on whilst holding the top button (mute button).  The app then asks me to press and release the top two buttons (mute and volume up) but then never proceeds beyond that. The unit light starts flashing orange. The Connected:Amp is connected to my router via an ethernet cable and is connected to the same network as my iPhone

I have the Sonos Arc and have my Amazon Music (Unlimited) and Pandora accounts connected. In my Amazon Music app settings, I am using the default Loudness Normalization. That’s supposed to “play all songs at the same loudness level.” However, that is not at all happening. One song will play at a good volume, then the next song will be extremely loud. It doesn’t seem to matter whether the song is HD, Ultra HD or Atmos. How to remedy this so that they play at one level on the Arc?

Hello! I’m trying to connect Pro-ject Essential 3 turntable to a Pro-ject Phono Box S2 pre-amp to the Sonos Amp. I get the vinyl to play for about 5-10 seconds (sound is great) and then the sound cuts out and no sound continues.  Any recommendations or suggestions?

Hello, I have a sonos ARC which is connected to my TV for it to play through. I have now recently purchased a sonos AMP because i have a very old record player i would like to connect.  I believe i have setup the record player to connect to AMP properly, and i have added AMP to the sonos app.  What i want to do is have the AMP play through the ARC as my speaker but i dont see any way to have it do that. When it added AMP to the app, it added it to living room 2 instead of living room where my ARC is (no idea why). There is an option to connect the AMP to the ARC as a “surround sound” via a setup dialogue, but when i try to do that, although it seems to show my ARC as an option, when i actually select the ARC, the whole app just crashes.  I think the setup i want is pretty simple. Record player to AMP. AMP to use the ARC as its speaker. so essentially my record player is using the ARC as its speaker via the AMP but i cant for the life of me figure out how to do that. Any thoughts? note

I recently installed a new NAS on my network and in trying to add the network path in the S1 software it dont appear to want to accept it. I can add it no problem using the S2 software but not the S1. Also, I cannot seem to delete the old NAS from the S1 software.  Anyone have a suggestion on what may be causing this?

Hello Having issues changing AMP from wireless to wired connection. Tries several times and rebooted router etc etc. Error comes up that cannot be changed. System Interenet - cable NBN with 108 download and 38 upload on average tests so no issues here.Broadband modem from Aussie Broadband is being used with wireless turned off on this router.ORBI 3 unit mesh system with main router cabled directly into modem. Sonos Products ARC wired into main ORBI unit with ONES and SUB wirelessly connectedONE in bathroom wirlessMOVE in dining wirlessROAM in bedroom wireless ONES x 2 in kitchen set as as stereo wirelessONE outside around pool wireless PLAY 3 x 2 utility room set up as stereo and wireless The AMP is in kitchen and wirelessly connected to system with hard wired external speakers. The AMP appears to be driopping out way too often One of the ORBI satellites is beside the AMP. I decided to maybe try WIRED connection to ORBI satellite to see is drop outs are fixed. Unfortunately I cannot ch

After numerous research and discussions with Sonos tech personnel prior to purchase, I just found out (after installation) that the Sonos Architectural In-Wall speakers and the Sonos Architectural In-Ceiling speakers cannot be connected to the same Amp. Basically, you need two Amps?  Really??  I have a Loft overlooking my MBR and on 01/11/23, two Sonos In-Wall speakers and two Sonos In-ceiling speakers were installed on one Amp.  This is just for music.  There is an “unable to complete to architectural speaker detection error.’ The 4 speakers play music but Trueplay is not available.  Since the Sonos Amp is not inexpensive I am a more than a bit annoyed especially as a matter of principle that one should fork out money to purchase two Sonos Amps to merely power a pair of In-Wall speakers and a Pair of ceiling speakers. Questions:Is there a work-around?  The music plays on the four speakers, the only issue appears to be Trueplay and detecting the speakers.Why true play is important is t

I get a low bass hum sound from my new project turntable connected to my Sonos amp. Any ideas on how to eliminate that?Thanks. 

Hi! My vinyl setup seemed to have stopped working somewhat overnight. I have my turntable connected via pre-amp to a Sonos Port, which I use to send music to my two rooms, living room and kitchen. My living room consists of an Arc, Sub Mini and Two One SL’s as surround, while my kitchen is equipped with two One SL’s in a stereo configuration. When I first purchased the Port, a few months ago, I could send music from my records to both living room and kitchen, but recently I’ve been unable to send to my living room while everything works as normally in the kitchen. When sending to both rooms, the app indicates audio being played both places, while only being audible in kitchen. When only sending to living room I sporadically get the error message “Unable to play the line-in source”, sometimes the app reverts to the last music played successfully, but never plays from the Port. After removing the One SL’s as surround, I could also send music to these individually, but never the Arc. Ever

We have a sonos amp and are wondering if it can be used similar to a receiver to have both a karaoke machine and a mic mixer sound output?