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Sryder32
Contributor I
August 13, 2022
Answered

Volume fluctuation with streaming music

  • August 13, 2022
  • 25 replies
  • 5253 views

I have the Sonos Arc and have my Amazon Music (Unlimited) and Pandora accounts connected. In my Amazon Music app settings, I am using the default Loudness Normalization. That’s supposed to “play all songs at the same loudness level.” However, that is not at all happening. One song will play at a good volume, then the next song will be extremely loud. It doesn’t seem to matter whether the song is HD, Ultra HD or Atmos. How to remedy this so that they play at one level on the Arc?

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    Best answer by ratty

    The normalisation setting only applies to play through the Amazon native app. It has nothing to do with Sonos. 

    25 replies

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    Mr. T
    Mr. T
    October 4, 2022

    What I noticed yesterday is when playing a Playlist; I had a song that was HD then Ultra HD. Both songs were fine...Then the next song was Ultra HD and even at Volume level 1 it was fairly loud. But at our normal level of 9-12 it was deafening. I will say one song for sure that always blasts loud is Ice Cube, “It was a Good Day”.

    @asuirish - What happens if you set a volume limit for the Arc? If 9-12 is your normal listening level, you could easily set the volume limit at 20%. 

    asuirish
    Trending Lyricist I
    October 4, 2022

    Well I thought about that. But we do like to jam out on a regular as well. Which can be in the 30 range. But even if the level is set, that wouldn’t fix it being extremely loud at those levels when they are generally normal. 

    I can listen to Sirius XM, watch TV all day and never experience an issue.

    dft01
    Lyricist I
    October 28, 2022

    Volume fluctuation with apple streaming music.

     

    Have a beam second gen along with two Sonos ones as surrounds and a Sonos subs.

     

    The volume keeps fluctuating with Apple Music. It is extremely annoying. So much so I might ditch Sonos and move onto something else.

    at wits end with this issue and frankly a simply two channel stereo amp would not have this problem. What are you doing with your firmware ? 

    Ken_Griffiths
    Ken_Griffiths
    October 28, 2022

    Volume fluctuation with apple streaming music.

     

    Have a beam second gen along with two Sonos ones as surrounds and a Sonos subs.

     

    The volume keeps fluctuating with Apple Music. It is extremely annoying. So much so I might ditch Sonos and move onto something else.

    at wits end with this issue and frankly a simply two channel stereo amp would not have this problem. What are you doing with your firmware ? 

    Can you perhaps provide one, or two, examples of the tracks/playlists used when you see this issue, then perhaps other users who use that service (not me) might be able to say if they see the same issue.

    Only your issue is a different matter to the one being discussed here, which relates to the playing of Atmos and HD/UltraHD Amazon Music mixed playlist audio, which is not applicable to the Apple Music service in the ‘Sonos App’.

    Deano_888
    Contributor I
    January 23, 2023

    I’ve had the same problem with music via Amazon Unlimited suddenly increasing when the next track plays with cross fade enabled. I’ve now turned off cross fade and I haven’t yet had the next track increase in volume. Would be nice if a fix is found by Sonos or Amazon! If it is down to using the cross fade button within the Sonos app you think Sonos should look into this issue?? 

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