Components & Architectural

every few days my sonos ones become unable to connect to.  They can be working one minute, then disappear the next.   I reset each unit and it works for a day or two, then gone again. Is this your way of trying to force everyone to S2.  Very frustrated with the product last several months.

Hi, I’m trying to use my bass guitar combo as a sub using the subwoofer output of my connnect:amp but, when I plug it in, the connect:amp doesn’t recognise that there is a sub connected at all.Is there any reason that this arrangement should not work in principle? If not, how could I troubleshoot it?i should mention I am using a cable with RCA connector at the Sonos end and a 1/4” jack at the bass amp end.

I have set up a new Beam with a Panasonic TX-P42X60B TV with Sky Q mini box connected. The Beam has connected via HDMI Arc & the sound works fine through the TV. I have tried connecting the Sky Q 135 remote to the Beam but it cannot be detected. I have tried the Sonos App & through the Sky settings to no avail plus changed the batteries in the remote. I have tried the original tv remote & that does not connect either. Do any suggestions please on what I try next, please?  

Hi I have multiple Sonos devices and have just added an Amp. When I look at the network info diagram to check signal strength etc. It's there but it's greyed out with no signal information. I've seen this before but can't recall what the fix is. Can someone help me out?Many thanks

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

I have a Playbar under my Sony Bravia TV, and previously set up pair of One speakers as surround L & R. They have been running well for over a year. I am running S2 app on an iPhone 11 with iOS 14.2. The surrounds have suddenly stopped producing sound whether from the TV or from streaming music set up within the app, even though they appear in the app under system settings and I can also see them connected to my router on the 2,4GHz WiFi...so they are on my WiFi network. I have tried the following: reboot of router, reboot of Playbar and the One surrounds, and to remove and re-add the surrounds in the app. During the re-adding process I can hear both surround speakers so I know they work as speakers, but it seems there is some communication issue. Anything obvious I am missing??My support diagnostic confirmation is 196722245.

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

Hi, since the new app none of my rooms or speakers appear on the app. I have tired every option give by the FAQ’s but still nothing. Attached cable to speaks and router, reset all speaks, resent app, turn power off for an hour overnight - nothing no more options left - help! 

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time. I have reset all the units many times but always the same problem.  your help would be greatly appreciated.

Some time over the last couple of days my Sonos Five stopped appearing in the list of available airplay devices. I running the latest iOS 14.3 and my Sonos app is up to date. I can still launch the app and play music through it, but am unable to see the Five as an available airplay device when using, for instance, BBC Sounds or Spotify. Any help with this would be greatly appreciated.

Si je reconnais que le son est de très belle qualité, je suis en revanche très déçu et mécontent de votre produit, pour ce connecter on y passe des heures, impossibilité de simplement connecter l’enceinte en bluetooth, et y envoyer n’importe qu’elle source audio, de plus mon iPhone me demande un code Airplay, que je ne parviens pas à retrouver, ne l’ayant jamais programmer, puisque je ne dispose pas de l’apple TV, ce qui ne m’intéresse pas. Donc hormis diffuser de la musique sur un système dont je n’ai pas, c’est une boite blanche d’autant plus invendable, tellement il faut transférer par désactivation. donc tout ces histoire de sécurité au niveau de se genre de produit est très lourd pour un utilisateur lambda et n’apporte rien excépté frustration et perte de temps. Pour cité d’autre marque comme Bose, ou l’association via le bluetooth est plus simple, donc votre enceinte va rejoindre le placard et son carton, voir même finir au recyclage, cela fait ultra chier pour un produit à 100 e

Keep getting message unable to play radio stations, for any station.  Subscribed to radio HD this week, which I’ll cancel because it doesn’t seem to offer any features and now none of the stations I usually listen to are available, BBC mainly.  Tried the reboot everything, no luck.  

I’m having issues and the system is largely useless it used to work fine in multiple rooms but now I keep getting the “connection to Spotify lost” and tracks are skipping or just not playing.ive checked for updates and reset/reinstalled all 7 speakers please help

My system is randomly resetting itself; speakers stop playing and system returns to life with any room groupings removed and queues deleted.Any ideas welcome.

Pause / volume / touch buttons and status led not working Tried reset no joy and checked enabled in app The playbase otherwise works fine its one month out of warranty any suggestions Thanks

Hello, since I bought my new Samsung Qled 95T, I have problems with the Sonos Arc.the sounds skipped always and I have to switch off the power of the Arc on and off to get sound again. The software is up to date, but the problem is still there. the second problem is, I cannot listen with my Bluetooth headphones (Sennheiser pxc 550) with this high end Television 😣. With the old 4K Samsung my wife could listen normal with the Arc and I with the headphone( my hearings is not so good anymore).Are there solutions for this problem? I want to use my headphone. Can I by an optical transmitter an use the optical port of the Arc for sound on my headphone and the Sonos Arc connected with hdmi ? 

A few days ago, my Sonos app started being unstable.Most of their options are grayed out. I lost setup of my Sonos devices, they won’t load I can control them from any other app, such as Spotify, and the names appear correctly In some cases I’ve been able to see my local system, and grouped speakers. I restarted one of my speakers, to do configuration from zero, but it won’t let me finish the configuration.I’m attaching screenshots of how my app looks. I’ve tried with multiple phones, and with on my 4G cellphone network, and they all stay the same, grayed out. I restarted the app from zero, without adding a system to it, to see if my local system was the problem. But even when having the app started from zero, all these problems persist.  If I try to join my Sonos local system, it does find it and it does says “You are connected to your Sonos at WiFi Network”I’ve seen the Sonos Service has some problems right now https://status.sonos.com/ but I don’t know if this is related to that.Is

I am longtime Sonos user with S1 at primary home and S2 at vacation home. In last week or so at primary, S1 has been a problem. I have 11 connect amps, 1 Sonos One, and one Play 3. I’ve lost most functionality on the 11amps ( lots of features on app are greyed out), and can’t use Play 3 or Sonos One. System wants me to update but then shows error 1101 or 1103. And, I don’t want to update anymore. Everything is wireless, router is Orbi with 2 Orbi satellites. I’ve tried connecting the Sonos one and play3 via Ethernet but same problem. Had two long sessions with Sonos support which didn’t solve anything. I have no interest in migrating from S1 to S2 at primary home.Any ideas? Thanks 

Have 2 SONOS one SL speakers.2weeks old on wall brackets , cables buried behind plaster and newwall paper. New router 20 metres away so ethernetcablenotan option.So how I connect my brand new sonos speakers to my new wifi router?On the app systems is greyed out as is my account details.Everything else easily connected to new wifi,  problem only with these Sonos speakers

My Sonos is connected and playing music. I went to my Iphone and went to skip the current song and get the message unable to connect to Sonos. Keeps happening. 1 SONOS  is on my network and is connected 2. It continues to play music 3. WIFI is active and other things are connected and working normally 4. Switch to my tablet and works fine. Then same thing happens there. 5. Suddenly starts working again. Anyone else have this problem. Infuriating- SONOS may be destined for the scrap heap.

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

I own thousands of dollars of Sonos equipment and I have recommended, in the past, Sonos to everyone. For years my system was fabulous, the only thing I had to do when I first installed it 7(?) years ago was change the channel to get everything settled.  Since S2, it seems, my system has gone to hell in a hand basket.  Speakers drop off, I can’t play any HD stations (including the new Sonos Radio which is a useless subscription at this point. I tried Amazon HD and had the same problems as I had with Qbuz - I cancelled them since playing in HD is a terrible experience.) My Music Library went tits up in the last couple of days (songs say they aren’t encoded correctly and this is a music library I have had my Sonos connected to for years). I removed the music library and then tried to re-add it numerous times and I receive an error message that says my mac is refusing to allow Sonos to connect. I even went as far as to spend thousands more on getting a professional (same folks I bought al

What a disappointment… another One SL disconnecting problem  how many messages does your company need to get until you fix this issue  i couldn’t be more upset with the 1500$ I just spent and I hope people see this and don’t buy sonos 

I hardwired two Sonos speakers to my home Network powered by 3 Google Nest WiFi pucks and 3 Google WiFi pucks. They're almost all hardwired to eachother like below:Modem - Main Puck - Unmanaged 8-ports switch - remaining pucks.  For two of the remaining pucks, I also connected a Sonos speaker to the respective LAN ports.  Sonos is in "wired mode" so creating its own network.  I started having problems with the WiFi  network repeatedly loosing internet access. Google looked at diagnostics and detected a loop, rogue DHCP, and other issues.  I was thinking... Could this be caused by having Two Sonos speakers wired to the network? I now disconnected one as a test and the issues seem to be gone.  Thanks for any insights. 

I’ve had the Sonos system running for years. I’ve had the Move attached for a long time as well.This morning, the Move was not showing up in the app. After doing a Factory Reset and going through the Add Product process, I get the error message listed in my subject line “There was a problem setting up your Sonos Move. Our Customer Care team is ready to help”. The Move is still listed under System as Sonos Move, Not registered.I have gone through the Factory Reset process several times, with this same result.