Components & Architectural

Hi Everyone,When I add a product and it finds my system (new model amp (low profile black amp)), when I add it to the WiFi it comes back with an error message saying “There was a problem connecting your Sonos Amp to (my network name)”.  I have tried connecting the amp to 1) my router, 2) my wifi extender.  The sonos item wouldn’t connect to either but just gave me this error message. Any advice on what to do?  This issue started when I got a new router.  I haven’t been able to connect it.  For what it’s worth my router is an Asus.

How can I connect my turntable to my Sonos system without using BT neither line-in?as I want to install it far from the Sonos system, WiFi would be the best option. Is it possible and if yes, which additional device/accessory would I need? Bridge/Amp/Port? Thanks

Hi, I recently moved house and had my Playbar in its box for a couple of months. When I unpacked it and plugged it in, it now emits a high pitch squeal. I have tried a factory reset to no avail. Any advice?

Hi, I’ve connected my Sony Turntable to my Play:5, however no audio is playing. I’ve made sure line in was selected, and it even registers it as selected. I’ve tried with the Phono Preamp on, and with line out. Bluetooth connection didn’t work either. Any help is appreciated!

Hello, I’m trying to troubleshoot an issue trying to get new Sub to work with my existing Amp and speakers.  It seems that my Amp, which is in my ‘home run’ room is too far from the Sub.  If I move the Sub closer, it works.  It I move it to where I want it, it doesn’t work.  What are the limitations on how close they need to be to each other and how can I do something’s to make this work?  I can’t move the Amp any closer at this point.  

NAD stereos (vintage as well as new but retro NAD C 3050) among others have Pre-Out and Main-In ports to allow users to get between the pre-amp and amplification functions of a given integrated amp.  I believe this would allow Sonos Port to stand in the middle … receiving analog signal from the integrated amplifier via pre-out port (into Sonos Port In) and separately distributing analog signal (from any other Sonos device) via output port to the Main-In on the integrated amplifier.  I recognize that this requires the music to go through a A->D encoding and then back D->A with the attendant delays (computational and networking).  But, it should also allow any natural function of the pre-amplifier to be passed through without any fiddling of buttons to switch inputs/outputs and it should ensure than music being amplified by that integrated amplifier is time-wise synchronized with all other Sonos devices.  Am I right ?  The diagram (box and arrow) on the following post to this commu

Hello,I have a turntable connected to a Sonos Amp. I used to be able to play it on old passive speakers that way.Recently I bought a Sonos Beam which is connected to my TV.Is there a way to play the turntable through the Sonos Amp on the Sonos Beam?Thanks

How do I recognize that the Connect AMP is generation 1, thus compatible only with older App S1, or generation 3, thus compatible with new App, S2?I thought  that with the front panel I would be able to distinguish since the front button on Gen 1 is a Mute while on Gen2 is a pause/play button, Is that right?Is there any other difference?Is the model type different?thanks

Bonjour la communauté.J’ai fais l’acquisition d’une platine vynile de marque Elispon chroma 400 avec la fonctionnalité Bluetooth. Cette platine intégrant un pré-ampli phono RIAA, ainsi qu’un émetteur Bluetooth APTX HD devrait NORMALEMENT fonctionner avec ma sonos ERA 100 qui bénéficie du Bluetooth. Sur mon application sonos, il est bien indiqué que le Bluetooth est bien appairé sur les deux appareils mais aucun son ne sort des sonos era 100? J’ai réinitialisé le Bluetooth sur ma platine et mes sonos era 100 en paramètre d’usine pour refaire l’appairage mais toujours pas de son…Une idée?

Just joined the group as in a moment of weakness I ordered a rega planar 1 deckHope it arrives soon will let you know how it goes 👍

Dear community I am asking for help as it seems I have a problem with my new Victrola: the sound is very low on my sonos devices, I don't understand why.  The wifi is very strong and sonos is working well. When I connect my TT Victrola to sonos it is well recognized but the sound is very low,  even with the volume at 100. Is it the preamp that would be down or an issue with the headshell? I cannot try it with the RCA output as my sonos devices are not from the last generation. Thanks for your help!

Dear friends and experts,I already own a Beam (gen 2) and I’m using it for the tv and to stream some music.I’d like to buy a turntable (Pro-ject T1 Phono SB, with integrated phono preamp) and directly connect it to a Era 300 using the line in of the Era 300.Can I then pair the Era 300 and the Beam with the sonos app in order to play simultaneously the vynil? Do you expect to have some kind of latency?Honestly I still have to decide if I’ll buy an Era 300 or 2 Era 100 but let’s see the answers to my question before.Kind Regards.

Hello community,I have a pro-ject T1, cable RCA , pro-ject phono box mm and the speaker sonos one.I followed all the steps to set it up.But somehow it seemed like it didn’t connect with the speaker.I could only hear a low volume from my pro-ject T1. Any ideas how to resolve this ?thank you,Chia

So we have a number of Sonos boxes; a couple of S2 Connect:Amps and Connects, play:1s and now a Beam & Mini Sub.Everything was pretty stable until the summer, when the amps started glitching.  Some days fine, sometimes all over the place.   I am not sure what suddenly made these unstable - a random software update on Sonos or the wifi router, or the amps getting too hot in the cupboard they are in.  (Could this make this happen?).  They sit next to each other on a shelf feeding remote ceiling speakers.The other boxes work fine.I have tried all sorts of things; moving wireless router away, restarting everything, resetting, wriing differently.We have a TP-Link X20 mesh router of 3 boxes (one of which is (was) near the amps.  The amps are wired to a Netgear unmanaged switch.  The amps are wired to the switch.    (I read that mesh networks could impact performance - but it all worked fine for about 2 years.)They do the same thing, whether using Sonosnet, or the wifi network, whether st

(Newbie questions here)I have two televisions and each will have a Premium Arc.  I will also have 2 sets of Era 100s in either the same rooms or different rooms.  I want to add a set of outdoor speaks for my yard. (None of this is yet set-up)My questions are this:(1) Do I need the amp for the outdoor speakers? (2) If I do need the amp, I presume it has got to be connected via wire to each outdoor speaker, right?(3) Do I need the amp for the Era 100s that are in the home?(4) Using the app, will I be able to control what is playing on each speaker (e.g., have them all in sync, or just have the Era 100s and outdoor speakers in sync, but Premium Arc separate)?  Thanks in advance!  

I have a Sony STR-AV880 A/V Receiver vintage 1990s or so. It doesn’t have a dedicated pre-amp out for audio but does have RCA out for a 3 channel (Red/White/Yellow) A/V cable. When I connect the Red/White (L/R) line out to line in on PORT, there is no sound. Was on the line with support and after a considerable amount of time working through troubleshooting with me we narrowed it down to issue between SONY OUT and PORT IN. (yes, we tried alternate cables). They suggested contacting Sony, and I’m thinking anyone in Sony’s support department wasn’t even born when this receiver was made let alone still support it. Was ready to give up when I reconnected the PORT to my BOSE Wave Radio. Thought I would try using connectivity in both directions instead of just using the WAVE as a speaker for the PORT. Once hooked up, no sound from WAVE. It worked yesterday just fine. Only difference was that both input and output were now connected between BOSE and PORT. Just for kicks, I unplugged the cable

So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?

I recently bought a turntable to play my LP records.Turntable: Audio Technica AT-LP3XBTThe turntable has its own preamp. I have connected via RCA-3.5mm to 3.5mm-usb C. This results in no sound, and it does not show up on the Line-in in the app.  Luckely the turntable has Bluetooth but the sound quality is not so good. Better quality on Spotify so then the purpose of a turntable is Gone.  Will it be better quality if I have Line in? How can I fix Line in? (I do not have Sonos’s adapter) 

I am still on S1. I am wanting the sonance mag 6.1 garden speaker setup for outdoors. This system comes with the newer sonos amp and can power all 6 speakers and sub.  I have an extra older S1 Connect amp and wondering if it can also power all 6 of the garden speakers and amp as well? That way, I could use my extra connect amp and just purchase the garden speakers and sub separately without the newer amp.     

HelloThis sub-group appears to be very popular of late. Therefore, I thought I’d offer suggestions on how to enjoy the best listening experience with Sonos speakers focusing on the Pro-Ject Debut Carbon Turntable in Black (Sonos Edition) with a few upgrades and/or accessories. What is presented can be applied to any turntable offering similar options. The links (where applicable) provide information pertaining to the topic, upgrade or accessory in bold. Let’s begin...Pro-Ject Debut Carbon as it exists before Sonos Special Edition Upgradeshttps://www.project-audio.com/en/product/debut-carbon-evo/Sonos Pro-Ject Debut Carbon Platter Upgrade (Included in Price)Acryl-it Platter https://www.project-audio.com/en/product/acryl-it/ Built-in Pre-ampRecommended Official Project UpgradesPro-Ject Debut Alu Sub-Platter https://www.project-audio.com/en/product/debut-alu-sub-platter/ Ortofon 2m Blue Cartridge https://www.yoursoundmatters.com/ortofon-2mred-vs-2mblue-worth-the-upgrade/Recommended Offici

Dear All,I have an issue to connect my Era 100 to the Audio-Technica AT-LP60XBT turntable via Bluetooth.It seems to pair, but after a few seconds the Sonos Era 100 seems to simply turn itself off. The turntable seems to stay paired and the blue light is also on and not flashing, but the Sonos speaker just does nothing.Does anyone know how to solve this? Please help!

I have a Sonos system that I have locked down at version 8.4 because I have several CR100 controllers that were built into the fabric of my home when Sonos was in its infancy and I wanted whole house music from my own music library (a state that continues to this day) and everything still works as intended.I have a few old units that unfortunately were off line when the system was fixed at 8.4 and are hence at slightly different software versions (prior to 8.4) and although they were all working fine with other controller software (which does not care what version the devices are at) one unit has been  factory reset and can no longer be added into the existing system.I am thinking of setting up a new S1 system for those items (and only those items - a ZP120 and 2x ZP80) but am reluctant to try just in case it messes up the current working system (in particular, bricking my CR100s). Is it possible to run a new S1 system alongside the existing system without the old system getting update

Having suffered  worsening and  considerable amount of audio drop-outs from everything on my system: TV, radio, Roam, music library and vinyl over the past several months; I once again contacted customer support. After  running diagnostic checks the temporary solution was to disconnect the Sonos Port.This has resulted in all audio playing correctly with only one or two drop-outs in the day or so since the ‘fix’ was applied.The advice was to connect the Port only when we want to play vinyl, but the vinyl drops-out as well.Is there anyway I can re-attach the Port to my system, or have Sonos mis-represented the nature of their product and the Port is incompatible with other Sonos products? My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mini; Room2: Play1;  Room 3: Play 1; Room 4; Port and record deck; Roam

This is an installation and functionality question. I am a builder + tech/audio enthusiast but not a professional in the AV installation field.  I have an older house with wood clad walls. I am installing a TV on my wall with a recess so it sits flush to the wall. My plan was to install the sonos amp vertically behind the TV - to which i had verified the depth. However I have a question relating to vertical and hidden installations.  If I am ‘hiding’ my Sonos Amp within a wall, on a wall bracket, will there be any detrimental performance issues? Obviously I am considering heat dispersion and have allowed for passive ventilation. However the void depth in which I am installing is 90mm-100mm (64mm sonos amp, installed on a wall bracket, allows for around 30-40mm), the height and width is essentially the entire cavity of the wall. So lots of space to dissipate any heat is what I think? I will be cabling direct to the sonos amp (cat6 cable, HDMI to TV, speaker cabling + power of course). S

Hello,I would like to know if the input CONTROL IN is a trigger input ?I bought a Sonos Port and I connected the trigger line to the CONTROL IN input with a mono jack3,5 cable but the AV receiver doesn’t wake up. I also tried with a stereo cable , same result.Thanks in advance for your supportKind regards Gregory