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Sid-Hartha
Avid Contributor III
January 10, 2024
Answered

connect amp dropping out often

  • January 10, 2024
  • 7 replies
  • 962 views

So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?

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Best answer by GuitarSuperstar

Have you tried unplugging the Connect:Amp from power for a couple of minutes and rebooting your router?

7 replies

GuitarSuperstarAnswer
Lead Maestro
January 10, 2024

Have you tried unplugging the Connect:Amp from power for a couple of minutes and rebooting your router?

"Receive with simplicity everything that happens to you." - Rashi
Sid-HarthaAuthor
Avid Contributor III
January 10, 2024

I’ve powered off the connect amp a couple of times. Doesn’t help. Didn’t reboot router since every other Sonos product seems to be working without dropouts. 

Airgetlam
Airgetlam
January 11, 2024

Yes, assuming you submit a diagnostic within around 10 minutes of the occurrence. Of course, then you need to call Sonos Support directly to discuss it. They don’t automatically read them and contact you, unfortunately. 

Bruce
Airgetlam
Airgetlam
January 11, 2024

By the way, one device working shouldn’t negate what @GuitarSuperstar suggested. That process might clean up a duplicate IP address. 

Bruce
Sid-HarthaAuthor
Avid Contributor III
January 11, 2024

Thanks both of you. In fact resetting the network did seem to fix the issue. Not sure why just the Connect component was struggling. As you maybe an IP address issue.

    ANOpax
    Enthusiast II
    January 25, 2024

    @Sid-Hartha 

    There is another thread running which shows that there is a firmware issue for connect amps running S2. 
     

    Your reboot will most likely be a temporary fix and the problem will recur in time. 
     

    The only permanent fix at present is to roll back your system to S1 while Sonos figures out how to fix whatever it is they’ve broken in S2. 

      controlav
      controlav
      Lead Maestro
      January 25, 2024

       

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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