connect amp dropping out often

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So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?

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G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging the Connect:Amp from power for a couple of minutes and rebooting your router?

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging the Connect:Amp from power for a couple of minutes and rebooting your router?

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"Receive with simplicity everything that happens to you." - Rashi

S

Sid-HarthaAuthor

Avid Contributor III

I’ve powered off the connect amp a couple of times. Doesn’t help. Didn’t reboot router since every other Sonos product seems to be working without dropouts.

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Airgetlam

Yes, assuming you submit a diagnostic within around 10 minutes of the occurrence. Of course, then you need to call Sonos Support directly to discuss it. They don’t automatically read them and contact you, unfortunately.

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Bruce

Airgetlam

By the way, one device working shouldn’t negate what @GuitarSuperstar suggested. That process might clean up a duplicate IP address.

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Bruce

S

Sid-HarthaAuthor

Avid Contributor III

Thanks both of you. In fact resetting the network did seem to fix the issue. Not sure why just the Connect component was struggling. As you maybe an IP address issue.

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