Components & Architectural

Hi,I just setup a new system in our holiday home, with a Sonos Amp in the living room and two Sonos Ones in the bedroom.Originally the Amp was connected via cable and the Ones via WiFi, but it seems that is making issues with our Unifi switch/access point. Initially I could not even add the Amp to the system, but after I switched it to WiFi that worked.But now the Amp disappears from the network after 30-60 minutes of it coming online. So initially when I start the Amp I see it in the Sonos app, but at some point it disappears and is also not reachable anymore on network level (ping). I tried to switch it back to cable instead of WiFi but the problem is exactly the same.Could that be again an issue with Unifi? Unifi recommends having all Sonos devices either wired or wireless, but in my case this issue also occurs with all devices being wireless.Any ideas on how to debug/solve this?Regards, Robert

I’ve noticed others with the same problem...so I anticipate the answer may be obsolescence (planned or otherwise), but looking for official support here if possible.All components have been hardwired and in place for over 5 years (except for the newer connect models, which replaced older connect:amps not supported by S2.The Diag file number is 2005163756.Many thanks if someone could review the diagnostics and LMK. 

Hi - I just moved into a house that has 8 zones of speakers (not sure what brand) and Elan wall switches in each room/zone.  I want to start adding sonos amps to each set of speakers (maybe 2 sets of speakers to a zone) in some cases.I would like to have the option to control the volume in a zone with a wall switch as well as the app.  Will the Lutron Pico Smart Remote  work with a Sonos amp connected to non-sonos ceiling speakers?If so, can I just connect the speaker wires in the existing wall plates to each other and replace the wall receptacle with something to hold the Lutron?

I currently have 2 X ERA 300, ARC and SUB.  What would be the best way to add a turntable to this and what would my limitations be?

 Hi. I made the Arc system with Sub and Era 300, connected by HDMI ARC from TV A. If I add a AMP(or PORT) for TV B connected by HDMI ARC also,the AMP can stream the sound to Arc system that was already connected by TV A??(if the TV A is turned off) or do i need to make a new speakers group only for TV B? Thanks.

Hey all - here is the basic situation:I have an 8 speaker Sonos system including 3 Amps The Amps have all stopped producing sounds completely. I have removed the Sonos Amps from the system, reset them, added them back in to no avail.  It looks like they are playing music but no sound is coming out of any of the three speakers. (All other speakers work normally including when grouped with the Amp) Checked the speaker wiring (all looks good), ran speakers from another non-Sonos amp (played fine) so I am really not sure what the situation could be.Any advice for troubleshooting?

In my lounge, I have an old turntable connected to a Technics amp as well as a pair of passive speakers. In the same room, I have a Playbar and two Play Ones connected by optical and WiFi system to the TV for a ‘cinema setup.’I want to get a better turntable and speakers so I’m wondering what the best way of doing this would be:A new turntable connected directly through line in to two Era 100 speakers (I think 300s would be overkill for a 18 foot x 10 foot lounge?) which would replace the Play Ones. Saving space would be desirable. A new turntable connected by BT to two Era 100s (could they act as TV speakers as well? Would I still need the Playbar?) A new turntable, keep the amp but replace the speakers with better ones. Lots of other ways of doing this but my priorities are improving sound and using less space.I would be grateful for any input (so to speak!)

I have a Samsung 4K 60hz TV WITH Arc HDMI port out which is connected to my Sonos Beam Gen 2. My Xbox series X is connected to another HDMI port on my TV. my wireless Astro A50 headphones connects to the Xbox via USB but also needs optic cable connection to the Beam. But Beam Gen 2 has no headphone or optic cable or any additional OUT port.  Can I use an Arc supported HDMI splitter of some kind between the TV and the 1) optic cable to headphones base, and 2) HDMI to Beam2?if so, what kind of splitter and cables are recommended? Any specific model recommendations? 

Hi team! Having real issues with my sonos setup, grateful for any advice please. I have 2 zones in my house. 1. Playbar, with 2 x play 3 surrounds 2. Amp, with sonance speakers and a gen 3 sub Neither the surrounds or sub produce any sound. The playbar and amp, ie main speakers, work fine. When I connect a surround speaker, it connects just fine in the app, but they don't produce any sound. I've tried different combinations, resetting all speakers, nothing works. The play 3s work fine in isolation, but when connected as surrounds, nothing. The sub won't work on either zone. However, after resetting, it shows in the app and does a big 'I'm here' sound, so clearly works. Help!! 

We intend to use a Sonos system for a pilates studio. Room size is 100sqm with 4meter height. Intention is to use a port and go from there into a mixxer and to a PA. Important is that it will also sound good at low volume. I heard in case we use Sonos Speakers we have a delay that would be strange when unsing a microphone. → That is reason for “conventional” PA with port idea. I rekon it would make sense to use the digital out of the port to go into the mixer in order to keep the qualiy till there at a maximum level? Any one uses such a setup? 

Hello! I want to install sonos in ceiling speakers. I only have 23cm between studs. It should just fint. But i see that i only will be avle to use 2 out of 4 clamps/locking skrews. Will that be enough or is this not possible in My ceiling..?

Hello All and thanks in advance for the assistance.I’m struggling with frequent audio dropouts on my Connect: AMP. I’m aware of the other threads and a potential (albeit poorly communicated) fix from Sonos that is on the horizon.  In advance of any fix, I’d like to configure the system as well as possible.My Playbar is connected via network cable to my router and all other devices are connected over ethernet. So far I’ve assigned a static IP to all my devices.Could I have some feedback on which channel I should select for Sonosnet based on these network matrix comparisons? I’ll confess that I am a bit confused on how to read it: JD

I have a Sonos connect s1 that my vinyl player plugs into. I tried listening to a vinyl today and realised that Sonos wasn’t recognising it.  I look at the connect and there’s a white solid light for about 5 seconds then no light for about 30 seconds.  I couldn’t find anything about what this meant.  Ive tried factory resetting I and it doesn’t seem to work either I can never get the yellow light to come on no matter how long I hold the play button for, it just goes back to the slow blinking 

Hi, I just set up arc+2x One and everything (including Dolby Atmos) works great after a short set-up. However, I do experience weird delay when starting any audio. I takes about 5 to 10 seconds before the sounds starts going out and it seems like the arc disconnects and reconnects in the process.. do you have any idea what could be the cause and how to fix it?  Thank you in advance, Jan

Hello everyone,We are interested in purchasing the amp/in ceiling speaker set, plus an additional ceiling speaker set (total of 4 speakers + amp). How does the hook up work for this? Do we need to also purchase a sound bar as well?  For reference, our living room is 27’x19’ and we are looking do a surround sound setup. Thank you in advance.

I have a new Denon CEOL RCD-N12.  I want to play the audio from the CD and radio issued by this little receiver over my Sonos Group (1xBeam, 2xSonos One SL’s and a Sonos Subwoofer + a new Sonos Port). I’ve tested the new Denon with wired speakers and headphones.  I can hear audio on both.  I disconnected the wired speakers and the headphones.  To hear the music from the Denon on my Sonos set up, I purchased the Port. So far, it does not work.  Here is what I did:I grouped all the Sonos equipment. I connected the Denon and Port as follows; Denon’s “Audio Out” RCA  to Port’s “Line-In” RCA On the Sonos App the Port’s Line-Out Level is set to ‘Fixed’. I spent about 90mins with Sonos support and sent them a diagnostic report.  They concluded that the Port was working just fine but was seeing no input from anything.  So, what am I doing wrong?  Is what I am hoping to do even feasible? I have not tested the ‘Audio Out’ RCA on the Denon as I dunno how to - I have no other sources I could use

I have a large music library on my iMac and playlist on my iPhone.  How can I set the library in my iMac to a shuffle from my iPhone?

I connected my sonos ray to my motherboard using an adapter. The device can be displayed in my sound settings, and everything tested is normal, and the sound card driver is also the latest version, but there is no sound from the speaker. Why?

Hi there, my question is about using my turntable with Sonos Connect (the one without the amp) and just using that to play on my other Sonos speakers, (Playbar and two Play 1 surrounds and a sub).I got rid of my old speakers and the giant receiver they were connected to but felt I could still use the Connect as a way to play records but it’s not working. Any ideas? Or is what I’m doing not possible?

I have 3 Era 100 speakers to cover two rooms and they work great with Airplay from my iPhone and laptop. I am trying to add my Onkyo TX-NR6100 receiver to the home wifi network (mesh with eero) and despite much watching videos and reading instructions, I cannot make it work. I’ve added the port to my system and it shows up, but the two things that I do not feel I understand are (1) the cable connections to get the receiver to push sound to the port to push sound to the network; and (2) how to configure the ‘works with sonos’ on my Onkyo (which I probably have to ask elsewhere).I have no hard wired speakers.TIA.

Every so often one of the channels on 2 of my sonos Amp just stops working. It appears to be random. Resetting the units doesn’t seem to fix the issue. the units are stored out of the way of any outside interference and the speaker cables are fitted to ceiling speakers. It is 100% not a cabling issue

Hey there.I’ve got a Sonos setup including an AMP, an ERA 300, a sonos move and a roam.I can easily group and degroup all of those, connect my TV through HDMI to the AMP.I just got a Project turntable that I’m connecting to the Amp with RCA cables. The Amp detects the audio in, but it seems that the sound is really really low, and I can’t get it to be of good sound level.Any idea what might be the issue?Thanks in advance, Best regards,Pierre

I recently set up a record player with a Mcintosh MA252 amp and 2 speakers.  Can a PORT connect this system to my Sonos network?

HiI have The Sonos AMP + in wall speaker bundle connected to my TV (hdmi arc) as front speakers. Could I add to the config to make it -Sonos AMP + Sub Mini + Era 300 (or Era 100) wireless setup Which Era speakers are compatible with Sonos AMP ? Is the Sub mini compatible with AMP?  please advise. thanks,Mangesh

I bought a turntable which has bluetooth and I have a sonos playbar that we use on our tv. Can I connect it to my turntable? Does it have bluetooth and how do I connect?