I’ve noticed others with the same problem...so I anticipate the answer may be obsolescence (planned or otherwise), but looking for official support here if possible.
All components have been hardwired and in place for over 5 years (except for the newer connect models, which replaced older connect:amps not supported by S2.
The Diag file number is 2005163756.
Many thanks if someone could review the diagnostics and LMK.
Hi
Welcome to the Sonos Community!
Thanks for the diagnostics - your Connect:AMP is experiencing issues with keeping up with the tasks given it. You will most likely experience this issue while playing from some music services, but not while playing others.
None of the mitigation steps I could advise will relate to your setup - the Connect:AMP is not in charge of managing STP for the system at large, it is not providing a network link to any other devices, and you already have both Crossfade and Shuffle disabled.
Although you will probably experience these issues each and every time that you play from specific sources (e.g. Spotify, iHeart Radio, NRK Radio, and, by the looks of the logs, Pandora), you may not experience any issues with playing other sources, including different online services, Line-In or while having the Connect:AMP as part of a group (ensure you do not choose it’s room first, or it will be in charge of group, making things worse).
By owning this device, you are eligible for a 15% discount in our store for any single item or set of multiple items - please log in at https://login.sonos.com, then click the user icon in the top right, then Upgrade. The voucher will be automatically applied to the most expensive item in your basket.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.