Components & Architectural

My upstairs device that is connected with a cable directly to my router is having intermittent issues fading in and out, whereas my downstairs device that is on wireless is not experiencing the same issue while the same music is playing on both.I have Diagnostic code of : 2040040496

I have several older ZP80 and Connect units with failed analog out stages but zero appetite for pitching my entire system for S2 replacement devices.  In the past I’ve rescued an older ZP100/Amp by replacing obviously failed bulging electrolytic caps.  Hoping there might be a similar component level fix for this apparently all-too-common failure mode of the older Connects. If it’s a matter of some simple passive component(s) that have given up the ghost but can be readily reworked that would be ideal.  If the audio codec IC itself the culprit then that’s rather more involved.  Plan B is to buy a cheapo ADC from Amazon and hope the digital outs still function on my two failed Connect units.

My home is set up with a 2-node ASUS ZenWiFi AC AiMESH wifi set-up.  I’ve got a few SONOS speakers throughout the house.  My Beam is hard-wired to the main router.  However, I still get the “Wireless range extender” error message when trying to play the same thing on multiple speakers.  (“Some Sonos products are using the WiFi from a range extender device.  If you include one of these in a room group, you won’t be able to play music in that group.  To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to your router.)   I’ve unplugged all the speakers, re-booted the router, then plugged them back in one-by-one, but the error still happens.   In my “About My System” page, all speakers are showing WM = 0.   Despite the error message, my speakers do seem to be able to connect in a group, but not consistently, and sometimes they are very slightly out-of-sync.  

This question was asked in 2019 but the topic was closed.  When I’ve played music in the Sonos app on my phone sent to one of my speaker sets, if someone calls me, it immediately starts playing again even days later. I Airplayed some tunes to kitchen setup on a Christmas Day. It’s now 28th December but even now, every time someone calls me, I get Grace Jones again!  This has persisted for several software and app updates and has been a thing for about a year. I think I can cure it by fully closing the app in my phone but it’s an odd behaviour and, as I’m sure many people do, I don’t routinely close the app, just leaving it in the background. It did this very thing the other night when a teenager rang at 2am for a ride home. I didn’t notice it from the bedroom for 5 minutes and assumed the neighbours were having a party Any light shed on this would be useful. 

My Sonos system has stopped working.My WiFi is working properlyMy Sonos system is stating that there is no Sonos Sytem on my network.  I have reset the WiFi and tried connecting manually.  It has been working for years without problem before this.  

I thought I would share this solution in case others have this same problem.   I’ll admit I’m not an IT expert, but from my searching it seems like a lot of people are having problems with Sonos speakers dropping, not being found or not being able to mate as a stereo pair when connecting to networks that support both 5 Ghz and 2.4 Ghz connections.The issue with using my five Sonos One speakers with my Nokia BGW320-505 router from my AT&T provider seems to have been that some of the speakers connect to the 2.4Ghz channel while other speakers connect to the 5Ghz channel.   When that happens SOME of the speakers are invisible to the Sonos app and can’t play music, even though they are connected to the wifi.   I would reboot them and maybe get them connected and then they’d disappear a few minutes later or overnight.   Or I’d get them connected but be unable to form a stereo pair. Other times repeated rebooting wouldn’t help.  Very frustrating.What fixed it was to set up explicit filte

This topic has been discussed too many times to recount. Most (I dare say 99%) are negative. I’ve owned the Roam (two) as an early adopter during Sonos pre-order. My experience has been what I expected.Using the Roam outside in 90 degree heat will deplete the battery faster than when in the shade or a cool environment. I would think that most would understand that anyway. Note: I doubt very seriously I’ll be providing experiences encountered in extreme cold.The purpose of this post is to hopefully bring some closure regarding the Roam’s ability to retain battery life when not in use. To test the Roam’s battery retention I left my Roam’s unplugged and allowed them to go into sleep mode. 45 plus days (or so) later upon plugging them into power and adding them back to the Sonos App they registered 87% and 89% respectively.However, un-scientific you think my testing I’d say the Roam does not lose battery strength when in sleep mode to a great degree as has been suggested in other posts. Gr

I just got my Sonos amp w/ Sonance speakers from Best Buy and I am having the same no volume at 0-30%… really have to have it at 50% before you can hear the music. And at 100% I’m not exactly blown away by the volume either.  I’ve read thru all the other threads about this and never have found a solution.  Spec..14 gauge wire on a 10’ run, no volume limit.  Can anyone assist?   

Hello folksI seem to have a horrific experience of keeping my 5 sonos devices visible to whatever UI I am using.  I’ll try and list out the situation here and see if any of you kind souls have any ideas.Devices: 3 x S1, 1 Playbar & Sub (not used with any of the S1’s)Home WIFI is dualband with seperate 2.4 and 5Gh networks SONOS is aware of the 2.4 GH network SONOSNET is active (I have 2 devices on ethernet, all devices show as WM:0) S1 on ethernet (Hall) S1 on ethernet (Bedroom) This is a powerline type solution rather than a single run of ethernet from LAN to room (so it is router to powerline - then over wiring to powerline receiver - then ethernet to speaker) S1 on sonosnet (Dining room) Playbar and Sub on sonosnet (Lounge) On Sonos Desktop App (windows) I can see Hall, Dining Room and Lounge.  I am currently playing on the Hall On Sonos Android App (2) On 2.4 network I can see devices depending on where I am in the house.  Standing in the middle of the house now - I

Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos 

I own two Sonos One speakers, one Sonos Move, and one Sonos Playbar. My diagnostic reference number is 1323800420. Our whole system will play for hours on end at times and then just start not working. We’ve reconnected it to the internet multiple times and ensured they’re all on the same network. It got better for a while but has started doing it again recently. 

My Sonos port regularly (every 10 to 20 minutes) drops out music stream for about 0.5s-1s. I especially noticed in with Tune-In, but I’m pretty sure it also happens with other sources. The port is connected to an Marantz AVR. I tried both digital coax as well as analog connection, the symptoms are the same. The Port is connected to network by Ethernet, WiFi is disabled. I don’t have drop-outs with the AVR on any other source, nor do I have drop-outs with my other Sonos components (Move, Play:3, Playbar).Has anyone else issues with drop outs on Sonos Port?If sonos support reads this: I uploaded diagnostic logs shortly after dropouts:16176981111993359435 

My iphone se can no longer find my system but the ipad has no problem. I have not changed anything and re- installed the app

Hi,I’m streaming a movie from using the HDMI port from my MBP to one of my Sony Bravia’s inputs. The sound is coming out stereo, but I can’t seem to get surround to work. In Midi setup I have the config setup to surround and it works when testing the speakers, but not when streaming the movie. Any suggestions? Thanks!

I am planning to add Wifi 6 Mesh (probably Netgear Orbi) to my system, and am concerned about Sonos compatibility.  Will Sonos work as-is, or will I need to hard wire a Sonos component to the router?  If so, will a Sonos Bridge work?  Any other mods or tricks I need to know?  Thanks!

I have set up daily alarms that play apple music playlist. It's very flaky. I have noticed that the playlist works during the day. But the first alarm in the morning is failing consistently. It plays Chime instead of the playlist. I have to tap on the play button to stop the Chime. After that it works as expected starting with my next alarm till the end of the day. I have submitted diagnostic information via ticket 1574779059. Can you help?

Hi all ok we’ve had this problem with our play 5 for a long time now (only speaker on on S1) the rest of the system is S2, anyways the play 5 randomly disconnects and stops the music for up to 30 seconds or so then carry’s on playing, it doesn’t disconnect as such but mutes the music but when it plays again it’s actually sounds like it’s been playing for that time period it was off (so as if the music is playing someones turned the volume down for a few seconds then turned it back up) we recently changed out WiFi router to a MeSH one and was hoping this would sort it out (like other issues) but it’s still the same. Could this be a network issue? All the speakers on the S2 app never seem to do this cheers

This is becoming a huge deal and it is really annoying. Just about every time I am playing music through Airplay to a Sonos speakers the music just stops being heard. The music is still playing in the app, but no sound from the speaker. I open the Airplay button, switch back to play on iPhone then pick the speaker again. It first tells me the speaker is unavailable then I pick it again and it plays from the speaker again. It might work for two songs or stop again. Very random. Anyone else having these issues. system is tens sonos speaker mix.   airplay played for IOS (Phone, Ipad).   I have disabled bluetooth.  Didn’t fix anything.   I followed apples recommendation to reboot (ha ha).  I use airplay other devices devices that are not sonos and have no problem, only occurs with sonos devices.

I would like to play music from Spotify or Youtube on my iMac on my Sonos One ( Gen2 }If I select System preferences on the iMac for sound it says there are no output controls for the Sonos.Must be possible surely ?

I just received my new Roam speaker and I have to say this was a horrible purchase and experience.  I run two SONOS systems at two different homes approximately 20 Sonos speakers in all.  One home is an older Sonos system running on S1 and the Roam is on the other house which operates S2 with S2 compatible devices.  The speaker will not always connect and when it does it connects for 20 seconds and then shuts off. Upon researching the issue online this is a known problem with the Roam.  So disappointing.  I have looked on many discussion boards and the reviews are the same.  What a disappointment.  I will be posting additional posts regarding this issue and my unfortunate experience.  I have followed all of the instructions for resetting, restarting, uninstalling and reinstalling with no luck.  I would not recommend purchasing this product.

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

My soundbar optical cable is making the sound glitch when watching films on Netflix ,amazon,ect YouTube and TV the sound is fine. They used to work fine together.  I have swapped the cables to a new optical line and it still does it. If I change settings to TV  sound it works fine but there is lots of delay between TV and soundbar. Please can any reply be put into simple english. I'm not computer savvy. Cheers all. 

For some reason the Sonos application shows my two Roam speakers are playing, but there is no sound coming from them.  I called Sonos support and they  nicely talked me through a solution that worked:Turn off the speakers. When off, push the power button and hold for six seconds.  The speakers will make a sound and turn off again. Wait 20 seconds or so. Power the speakers back up and they worked.Hope this helps someone.

I have 10 play ones, two subs and one Arc in my Sonos system.  Just like everyone else, I’ve experienced constant speaker drop out.  At the behest of Sonos I purchased a Boost.  Problem not solved.  After reading numerous comments, i thought adding a second wired Boost to my network would finally fix my problem. Totally made the problem worse.  In spite of what Sonos says, Boosts DO NOT WORK.  Total waste of money.  After moving it all over my house to “find the best spot” i have removed both Boosts from my Sonos set-up.  Now with my only my router managing my Sonos speakers, I get significantly REDUCED speaker drop out.  I have two used Boosts available for anyone that wants to waste their time

Dear all,I am using Deezer Family with my Sonos system:4 pairs of Sonos One, one of the pairs with a Sub 2 Play 5 Sonos Controller S1 All fixed IPsWhen I group more than 3 pairs of Sonos One (incl. Sub), the 4th pair starts the music with a delay, and then starts/stops randomly. With only 3 pairs (incl. Sub), there is no problem. It doesn’t matter which pairs I group, but as soon as I have more than 7 loudspeakers grouped, it doesn’t work any more.Funnily enough, everything (up to all 11 loudspeakers) works perfectly with my NAS. Stable, fast, no issue at all.It’s neither a internet connection issue (600Mb fibre), nor an access point issue, as it is close to the loudspeakers.Nor is it a Wifi interference issue, as there is only one access point with 2.4GHz, and no interfering signals (checked with a Wifi analyzer). Also tried all different wireless channels.Nor is it my access point. Tried setup with Sonos Boost. Much worse than now where I can play at least 6 Sonos One and my Sub simu