Components & Architectural

My Sonos port regularly (every 10 to 20 minutes) drops out music stream for about 0.5s-1s. I especially noticed in with Tune-In, but I’m pretty sure it also happens with other sources. The port is connected to an Marantz AVR. I tried both digital coax as well as analog connection, the symptoms are the same. The Port is connected to network by Ethernet, WiFi is disabled. I don’t have drop-outs with the AVR on any other source, nor do I have drop-outs with my other Sonos components (Move, Play:3, Playbar).Has anyone else issues with drop outs on Sonos Port?If sonos support reads this: I uploaded diagnostic logs shortly after dropouts:16176981111993359435 

My iphone se can no longer find my system but the ipad has no problem. I have not changed anything and re- installed the app

Hi,I’m streaming a movie from using the HDMI port from my MBP to one of my Sony Bravia’s inputs. The sound is coming out stereo, but I can’t seem to get surround to work. In Midi setup I have the config setup to surround and it works when testing the speakers, but not when streaming the movie. Any suggestions? Thanks!

I am planning to add Wifi 6 Mesh (probably Netgear Orbi) to my system, and am concerned about Sonos compatibility.  Will Sonos work as-is, or will I need to hard wire a Sonos component to the router?  If so, will a Sonos Bridge work?  Any other mods or tricks I need to know?  Thanks!

I have set up daily alarms that play apple music playlist. It's very flaky. I have noticed that the playlist works during the day. But the first alarm in the morning is failing consistently. It plays Chime instead of the playlist. I have to tap on the play button to stop the Chime. After that it works as expected starting with my next alarm till the end of the day. I have submitted diagnostic information via ticket 1574779059. Can you help?

Hi all ok we’ve had this problem with our play 5 for a long time now (only speaker on on S1) the rest of the system is S2, anyways the play 5 randomly disconnects and stops the music for up to 30 seconds or so then carry’s on playing, it doesn’t disconnect as such but mutes the music but when it plays again it’s actually sounds like it’s been playing for that time period it was off (so as if the music is playing someones turned the volume down for a few seconds then turned it back up) we recently changed out WiFi router to a MeSH one and was hoping this would sort it out (like other issues) but it’s still the same. Could this be a network issue? All the speakers on the S2 app never seem to do this cheers

This is becoming a huge deal and it is really annoying. Just about every time I am playing music through Airplay to a Sonos speakers the music just stops being heard. The music is still playing in the app, but no sound from the speaker. I open the Airplay button, switch back to play on iPhone then pick the speaker again. It first tells me the speaker is unavailable then I pick it again and it plays from the speaker again. It might work for two songs or stop again. Very random. Anyone else having these issues. system is tens sonos speaker mix.   airplay played for IOS (Phone, Ipad).   I have disabled bluetooth.  Didn’t fix anything.   I followed apples recommendation to reboot (ha ha).  I use airplay other devices devices that are not sonos and have no problem, only occurs with sonos devices.

I would like to play music from Spotify or Youtube on my iMac on my Sonos One ( Gen2 }If I select System preferences on the iMac for sound it says there are no output controls for the Sonos.Must be possible surely ?

I just received my new Roam speaker and I have to say this was a horrible purchase and experience.  I run two SONOS systems at two different homes approximately 20 Sonos speakers in all.  One home is an older Sonos system running on S1 and the Roam is on the other house which operates S2 with S2 compatible devices.  The speaker will not always connect and when it does it connects for 20 seconds and then shuts off. Upon researching the issue online this is a known problem with the Roam.  So disappointing.  I have looked on many discussion boards and the reviews are the same.  What a disappointment.  I will be posting additional posts regarding this issue and my unfortunate experience.  I have followed all of the instructions for resetting, restarting, uninstalling and reinstalling with no luck.  I would not recommend purchasing this product.

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

My soundbar optical cable is making the sound glitch when watching films on Netflix ,amazon,ect YouTube and TV the sound is fine. They used to work fine together.  I have swapped the cables to a new optical line and it still does it. If I change settings to TV  sound it works fine but there is lots of delay between TV and soundbar. Please can any reply be put into simple english. I'm not computer savvy. Cheers all. 

For some reason the Sonos application shows my two Roam speakers are playing, but there is no sound coming from them.  I called Sonos support and they  nicely talked me through a solution that worked:Turn off the speakers. When off, push the power button and hold for six seconds.  The speakers will make a sound and turn off again. Wait 20 seconds or so. Power the speakers back up and they worked.Hope this helps someone.

I have 10 play ones, two subs and one Arc in my Sonos system.  Just like everyone else, I’ve experienced constant speaker drop out.  At the behest of Sonos I purchased a Boost.  Problem not solved.  After reading numerous comments, i thought adding a second wired Boost to my network would finally fix my problem. Totally made the problem worse.  In spite of what Sonos says, Boosts DO NOT WORK.  Total waste of money.  After moving it all over my house to “find the best spot” i have removed both Boosts from my Sonos set-up.  Now with my only my router managing my Sonos speakers, I get significantly REDUCED speaker drop out.  I have two used Boosts available for anyone that wants to waste their time

Dear all,I am using Deezer Family with my Sonos system:4 pairs of Sonos One, one of the pairs with a Sub 2 Play 5 Sonos Controller S1 All fixed IPsWhen I group more than 3 pairs of Sonos One (incl. Sub), the 4th pair starts the music with a delay, and then starts/stops randomly. With only 3 pairs (incl. Sub), there is no problem. It doesn’t matter which pairs I group, but as soon as I have more than 7 loudspeakers grouped, it doesn’t work any more.Funnily enough, everything (up to all 11 loudspeakers) works perfectly with my NAS. Stable, fast, no issue at all.It’s neither a internet connection issue (600Mb fibre), nor an access point issue, as it is close to the loudspeakers.Nor is it a Wifi interference issue, as there is only one access point with 2.4GHz, and no interfering signals (checked with a Wifi analyzer). Also tried all different wireless channels.Nor is it my access point. Tried setup with Sonos Boost. Much worse than now where I can play at least 6 Sonos One and my Sub simu

Hi, I own a Apple TV 4K, a Sonos Beam Gen 2 and a brand new Samung Q70 tv. When I pause something in Netflix and then unpause it the sound is gone. The same happens when I change episode. Anyone has some idea’s what is wrong? Chris

I am not sure which is more annoying, Sonos or Netgear. Neither offer a user friendly experience but I am learning a lot about both trying to get them to get along together.My Sonos system (S1) regularly drops rooms and skips through songs on Deezer. A new device connecting to the router is enough to start Sonos acting up e.g. someone arrives at the house and their phone connects to WIFI. I read disconnecting the bridge helps - done, and some improvement. I read reserving IP addresses helps, so I began the process through the router web GUI. After adding a few of the SONOS components, it became obvious that the device name could not include spaces or punctuation.I then found I could not enter any device without a “invalid name” response. In desperation, I deleted all the previous reservations. but I still received the invalid name, even for devices that had been added without issue before.I then remembered I had changed the router name to “Loft Router”. I tried removing the space and h

This morning, Sat, Dec 11, SONOS disconnected all devices a couple of times, the disconnect lasting a few minutes. I could not even Airplay to speakers. What happened? My network w internet is still up so it is not my network. I can browse or stream to anywhere except anything using Sonos; I can Airplay to any device in my house except Sonos. So the question is what happened with Sonos & if Sonos servers go down, does that mean ALL functionality of the speakers goes down with the connection?

Hey guys,This is absolutely driving me crazy. When I turn on my LG OLED (2020), connected with HDMI ARC to my Arc, I hear no sound when starting one of the built-in apps such as YouTube or Netflix. I have to turn on my cable TV set top box which is connected to HDMI 1, then all of sudden the Arc starts playing sound from the TV.So basically every time I just want to watch Netflix or something, the Arc won’t respond and I have to turn on the STB first, wait til it’s booted, switch to HDMI1 until the Arc starts playing sound, and then switch back to Netflix or whatever.I’ve tried every imaginable option; full factory reset of both devices, power cycle, recabling everything, running the setup through the Sonos app again, making sure AutoPlay in the Sonos app is on etc etc. I’m really lost here. Any tricks on how to fix this?

I have splitted my audiofiles over 18 Folders on MyBook Live Duo. Sonos will only accept a maximum of 14 folders.The problem is when i put more audiofiles in a folder to downsize to 14 folders then i have too much audiofiles in the folders and in this way Sonos won’t accept either. I don’t know exactly how much audiofiles i can put in a folder but when i am roughly above 1500 tracks in one folder then Sonos won’t accept. 

I have a Playbase set up (wifi, living room) and an AMP (wifi, basement) powering two ceiling speakers in the living room. Whenever i set up the AMP to be surround sound speakers of the playbase everything seems to be connecting properly but no sound is being played from the ceiling speakers. I notice that the AMP is no longer connected to the wifi when it is set up as surround sound speakers. Diagnostic Number: 803721337

Hi all, I would truly appreciate if you can please help me with the following issue:I just added a pair of One SL to my system to use them in Stereo mode in my office.I cannot make them work appropriately, every time I try to Airplay play music from YouTube Music or from the Sonos App it either stays idle and doesn’t play anything, or only plays in one of the speakers but not the pair. I also have 2 Arcs with Subs in the living room and master and haven’t faced any issues with those.After talking to Sonos support they mentioned the issue is because I have a Mesh Wifi System (Orbi RBS750 one router and 2 satellites) and the speakers are either connecting to different satellites and/or to the 5G channel which creates the error.In my network map I do see that one of the SL is connected to 2.4G and the other to 5G and that is when one doesn't play. Additionally, if I disconnect the satellites in order to allow the SL’s pair to connect via Wi-Fi directly to the router it solves the issue. B

This has been discussed with regard to the S2 version of the Sonos app, in my case this concerns the S1 version (I still have an early Play 5 - everything else is S2 ready).  When I play music, I set up my “room” (why can’t I save a room?) which includes a PlayBar, a Beam and that Play 5, set the volume then go to the Spotify app to launch the music.  I prefer the Spotify app for the lyrics and suggestions.  After two or three songs, the Sonos app slowly begins to hijack the stream….eventually, I can only skip, stop, start or control the volume on the Sonos app.  Very annoying.  Is there a workaround to this?

I was able to fix this issue and wanted to share how I did it just in case it could help someone else. I too experienced the dreaded Can't Sign in due to "Network Problem Detected".  I spoke with Sonos Support for 2 hours and they could not fix my issue. Here were the symptoms - When I try to sign into Sonos, I am presented with the spinning wheel with the error listed above.  I am able to play music from my connected services (Amazon Music, Pandora, etc.) BUT only from my favorites, not by selecting the streaming services in the Musical Note tab in the sonos app.  Additionally, my alexa enabled sonos speakers will confirm my verbal music request with a response of the music it will play, but no music plays. This is true across ALL 5 of my iOS devices.  However, when I downloaded the Sonos Windows app, everything was there and working perfectly (except for the Alexa capability).  That is when the Sonos Support rep said it is an iOS issue and contact Apple. The fact that I can see the s

Hi, since I bought my Sonos One I have had troubles with it. In fact it keeps disconnecting almost every day, if I try to restart it doesn t work neither, generally after a while it reconnects alone. I use a standard WiFi connection, and also had the same issue in my previous apartment. I did all the updates and think it is unacceptable such a regular problem. Any recommendation? 

I’ve had a Sonos Connect on my S2 app for about a year. Suddenly it has disappeared. I’ve tried the “find missing devices”, updating S2, plugging the connect into an Ethernet cable and updated the connect.  It functions correctly  on Ethernet, and it will go through the setup process on WiFi successfully but it never appears in my system on S2. Any ideas?  I have an ASUS mesh router