Components & Architectural

Every time I use the tidal application to synchronize with my Sonos system it constantly gets out of sync after some music. I then hear the music playing in the speaker of my smart phone. It is not a problem of wifi since all my sonos devices are connected with ethernet wires. In addition all my devices are 3rd generation Sonos. I never have a connection problem on any of my devices in the house, I never have an internet cut, I have an ultra-fast connection (400 mbps / s), I have a recent smart phone ( galaxy s20), I never have a synchronization problem with Tidal with any other device except with sonos. It started from day 1 (be since the purchase of sound systems in summer 2020). The Tidal app is up to date, my android phone is up to date, the sonos app is up to date. I contacted Tidal Tier 2 technical support and they told me that there is absolutely no problem on their side and that I should contact the Sonos team.

Today when I launched the Sonos app a pop up asked if I wanted to add my new Sonos Port to the system. I don’t own a Port. The pop shows the serial number of the device, which I understand is also the MAC address.  I logged into my router and didn’t see any devices with this MAC address connected to my network.  I’m sure I’m not connected to my neighbors WiFi so how does this device keep showing up in the app? 

My main room is Sonos Arc with Sonos Sub with 2 sonos one in the rear ( 5.1 ) The Arc is plug into the Router with Lan cable. The second zone ( Kitchen ) it’s 2 Sonos One on wall on wi-fi ( 15feet away with -45db straight signal ) The Third zone it’s outside with a Sonos Move. The problem is when we group all 3 , there is a lot of drop off. I Tried differents combition …..As long I let 2 zone group and the other one alone no problem…My 2.4 Ghz is on channel 6 and the sonos net is on 11.  Any clues ???I call Sonos , 2 hours with tech in Philipines :( and nobody were able to help me ??Any clue??

We have just installed a Sonos System for a client in a large house. There are 3 Sonos Amps running ceiling speakers and TV audio along with a couple of Play 1 speakers. After visiting site today we noticed that the IR to the Sonos Amps had stopped working, if we power cycle the Sonos Amps IR control works normally then stops again.ISSUE 2. We have hardwired one Amp to the router then daisy chained the other two ( looped from one amp to the next ) and disabled Wi-Fi in the Sonos Amps. Everything worked fine for a few months but now they get intermittent audio dropouts and skipping tracks when streaming from any music service, TV audio is fine. Sonosnet is not an option as the house is too large to bounce the signal.They have submitted a diagnostic - 205459698Any advice greatly appreciated.Lee at Emotivv

OK. I posted a while back about this but out of desperation I tried a few things including: Purchasing a 2nd CONNECT that is S2 compatible, ANDMoving the music library drive to a different host, ANDDownloading and installing S2 to all hosts, and yes EVEN…Copying the .music library to a NEW standalone drive; I have tried that on the regular host as well as another host PC on the network.Oh, I even rebuilt two operating systems thinking that maybe there were some files that had been corrupted. That’s right, I actually completely rebuilt the O.S. on two machines and reinstalled all software that I had previously installed on them. ALL of this in an attempt to make these two pieces of electronic excrement work reliably. NOTE: This DOES NOT happen with streaming services. However, I have a broad record / CD collection that is in-house, and I like having them available rather than a possibly somewhat compressed stream version. The fact that this doesn’t happen with streaming does not, in any

I have 7 Connect:Amp’s installed in my network.On 3 of them an alarm goes off in the morning, with music from a radio station in Belgium, VRT Radio 2 Antwerpen. This works well in 99% of the cases on 2 Connect:Amp’s. On the other it doesn't work and I keep getting the Sonos signal. Have already tried adding the URL of the channel itself and then selecting it, but it works on 2 and the other doesn't either.Details of the Connect:Amps:Sonos OS: S1Version: 11.4 (build 571128060)Hardware version: 1.16.3.1-2.0Series ID: P100Can someone help me with this? Kind regards,Peter

Two years later it's still not compatible... it's a bit of a disappointment

HelloHave anyone else experienced a Sonos One defective speaker? I ordered 3 Sonos One back in 2021 for my restaurant, they are easy to install, audio is amazing but all 3 of them had the speaker replaced because it started to sound bad, popping, the internal soft speaker part fails and we don’t event turn the volume up to 60% all the timeI replaced the speakers with 3rd party parts from Aliexpress cause Sonos don’t sell the replacement speaker / wooferI guess it was a bad batch but now I am thinking of buying one again , it’s a shame  

I have 3x Sonos Ones and a Sonos Move all with Alexa enabled. We have had the Sonos Ones enabled with Alexa for the better part of 3 years. All of a sudden Spotify will no longer work via Alexa. I have disabled/enabled the Spotify skill in Alexa, removed the Spotify service from Sonos app, and removed Alexa from the Sonos Ones...all with no luck in being able to say “Alexa, play Spotify.” I can use the Spotify and Sonos app to stream Spotify without issue. It seems like this is an Alexa issue or a specific Alexa issue on the Sonos Ones. Is anyone else experiencing this issue?

I have a large Sonos network (majority shown below) so I understand there will be some performance variances across the ecosystem but some of these stats are beyond my skill level. For instance, both the Keeping Room speaker and Theater are within feet of the wireless mesh satellite and I have. I other competing networks in close proximity. The only possibility I can think of is they are seeing one of the other satellites.  Thoughts?  

Why just we just use S1? So is force you to use the newer version “you can control all your devices” - um - NO YOU CANT. What a rubbish product! 

Is it just me or does it feel like Gen 1 & 2 products are just not compatible & Sonos have built a “fix” which simply does not work? Maybe it’s a tech issue - really! 

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”Captured a recent diagnostic when it was happening - hopefully it shows something - 1020475143 NOTES: When this starts happening, it can go on for days or weeks. That includes total stops in using Sonons, changing to different music sources (TuneIn Radio, Sirius, Amazon Music), alarm starting the Son

we use sonos in our medical clinic. often when the speakers are grouped, they cut in/out. when i do network speed test we are getting 100mbps downloads so I’m quite sure it’s not a wifi issue. furthermore, i’ve noticed that if i ungroup the speakers, the interruptions mostly stop. the problem with this is that every room now has a different sound track and frankly it defeats the purpose of having a sonos “system” in the first place. we are about to expand and open more clinics and I am not feeling confident that sonos is the solution. I like sonos, but these interruptions are a problem and affect our patient experience. help? has anyone else experienced this issue and how have you resolved it?

Components / setup:1x Playbar 1x Sub (Gen 1) 2x Play:3 1x Play:1 4x: Play:5 (Sonos S1 Controller app required)The situation:I currently have a Sonos system that includes the above components. For your information, two Play 3s together form a stereo pair just as two Play 5s form a stereo pair.The problem is as follows. It is possible to use the Sonos S1 controller app to create a room in which all the Sonos equipment simultaneously plays the same music. Thereby it is possible to change the volume per speaker individually.It's also possible to create separate rooms in which one or more Sonos speakers (so not all at the same time) can play music and from there you can control things like the volume.The problem is that one time everything works flawlessly and a few minutes later it doesn't, only to work flawlessly again some time later. As an example, it is sometimes possible to click on all rooms and everything starts playing immediately while a few minutes later it is possible that 1 or

Hi Sonos community. I have a strange issue whereby my Sonos One is clearly connected to the internet with all voice services working and music via it playing, however it does not show up on the app. It occasionally reappears but is very spotty when doing so and will present an error when trying to join speakers together. It is also not playing via Airplay, just showing up an error. This is a new issue and has always worked fine previously. I am using a Sonos Boost so to my knowledge should stop issues with WiFi interference, mesh networks connectivity etc. I have also tried all usual fixes including resetting my router, powering down speaker (will usually connect for a while then not any longer) and factory resetting the speaker and re-adding to system. Once it was added it worked ok for a small time but then took 3 occasions to set up True-Play as it kept losing connection to the speaker. Any suggestions as this is getting rather frustrating! Thanks

I love Sonos, but I’m just having the worst experience with a return and I can’t seem to get any help.  On April 25th after a support call, Sonos authorized a return and sent me the link.  That link, however did nothing, and calling Sonos again they said that the system was being upgraded and I would have to wait.  5/13 I receive an email with a shipping label.  I thought great, finally.  I pack up the speaker and power cord and head down to UPS.  Speaker shipped, I wait patiently. 5/17 I receive an email advising me that a shipping label will soon arrive and that I should send the speaker only...no other accessories.  The email advises me to click a link to confirm my return.  Head to the link, input the info click submit.  ERROR.  I chat with support, they say they’ve sent it off to the team and it will be 24-48 hours, keep trying in case it’s fixed earlier.  I wait.  After 48 hours I call support. They tell me they they have brought it to support and “don’t worry” (worry is not the

The other day I went to look at the web backend and found I could no longer get the matrix to display, has it been removed by Sonos? T_T Was nice to be able to troubleshoot using that…..

I have been very frustrated with my Sonos + URC Mobile solution. The two are exceedingly difficult to work together. I am reaching out to the community to survey what they are using to connect their wired system with SONOS

Hi everyone. I have a Sonos Arc which I have recently paired with a Sonos sub gen3. There is a very annoying sound comming from the sub when the system is on but nothing playing. I have tried all the channels of my router but the noise is still there. I have tried to change the channel of the sub but the option seems to be innactive on the Sonos app. Any iddea of how to get rid of the noise apart from unplugging?

Here’s the setup: 22 sonos including stereo pairs, couple subs, 1’s, 3’s, 5’s etc. Roughly 3,000 square foot house with Orbi 850 mesh wifi. Sonos running off a gen 2 Boost on sonosnet.  Boost is on 2nd floor, center of the house in a loft over top of all the sonos speakers. Other smart home stuff: About 35 Hue lights on hue hub, 50 Lutron switches on Lutron Caseta hub. Recently changed from sonos channel 11 (where all sonos speakers were OFDNI of 9), to sonos channel 1. (Has the best OFDNI numbers)I’m still having trouble with dropouts, especially if I try to change tracks with rooms grouped together. When changing tracks, it goes through about 3 minutes of speakers cutting on and off and then skips to subsequent tracks before It finally settles in.I usually group Kitchen/Fam, Big subwoofer (a connect with 2 large subwoofers attached), Dining room move, Family room (2 play 3’s and a sonos sub) Kitchen, and Living room together. Total of about 8 sonos speakers in continuous 1st floor ro

I’ve had my Sonos Roam for a few months but haven’t played it much because when I try to use it via Bluetooth, my volume constantly changes from whatever volume I set it to 0 after a random amount of seconds. It could be 2 or 20, but always resets back to 0.Any ideas?

So I swapped out my WiFi router with the new system using the exact same name/password as the old one, which is what I am always recommending. To my personal embarrassment I could get no speaker to work after this.This is my small S2 system (One, 1, Bookshelf), but using the app to “fix up” the WiFi always failed immediately at the “attach your phone to the SONOS wifi network”.On my PC I had to re-mark the new network as Private of course, but that didn’t help me.I broke out the networking tools, and I could see from the DHCP table that none of the speakers were actually on the network at all.I tried wiring one of them via Ethernet, and while that got the one speaker working, the app would not allow the WiFi creds to be changed this way (this used to work on S1 last I tried it).Then I had a lightbulb moment: I powered cycled a speaker. it came up on the router DHCP list, and the Sonos apps could find it. I powered cycled the others, and it was all good.TL;DR if swapping your WiFi route

I have several Sonos' amps and connects, I listen to my Amazon Prime account quite a bit. For the last month or so, it will work just fine, then after a playlist is over (from "My Music") and I try to go to a new playlist I will get the error "Your Amazon account is missing required information..."There is nothing wrong with my Amazon account, all Sonos units are updated.  I can listen to my Amazon Music account on my desktop (not Sonos) with no issues.I can even play my Amazon Music over my kitchen Sonos through Alexa. I have removed and reinstalled my Amazon account multiple times.What is going on?  This is very frustrating, especially for how much I have invested in this system.

We continually need to keep adding our products and then they drop again - and sometimes I cannot even add them. The process tells me to restart my router but I am not going to restart my router and mesh network every time I want to use Sonos. These speakers used to all work - now I cannot ever get them all to connect. Every time we want to use the speakers - either it says I don’t even have any speakers or another has dropped. I have tried adding each one about 4 times doing hard restarts and the same thing. What the hell did they do to their firmware??