Components & Architectural

Hi, since a number of months, I’m experiencing intermittent connection problems with my Sonos system. We are primarily using TuneIn radio to stream music.Some time ago, I already added a Sonos Boost in an attempt to resolve the issue, but this did not resolve the issue.I already ran a diagnostics report (see below). I would appreciate some help on this matter.Submit support diagnostics Your diagnostic information was sent. Your confirmation number is: 845083004.Best regards,Yves

6 Sonos One speakers, 1 Sonos 5.   Sonos 1 app and Sonos 2 app on 2 ipads, iphone Imac.  There started to be problems about 3 weeks ago with the music being dropped after 1-3 songs played. Now it doesn’t work at all. Speak multiple hours on the phone with tech. Turning systems and computers on and off, wifi on and off, sending reports, all kinds of stuff.  But I still have a system that doesn’t work.  Why? No one cam tell me. Is it worth that price I paid? No, not at all. Better to have an old fashion wired system that just plain works. And plays out of better quality speakers. And doesn’t have tech glitches that no one can figure out.  If anyone has a suggestion, let me know. Otherwise ( and maybe ANYWAY), I need to dump the Sonos system for something that works.

I brought sonos 5 in US and moved to India few years back. My Sonos 5 is not working now a days and getting buzz sound. Is there any way I can get it service in India? I called Indian customer support, however, got automatic voice message that service center is not functional Can anyone help me to fix my Sonos?

According to the support site at https://support.sonos.com/s/article/79?language=en_US ; the Sonos system supports FLAC up to 1536kbps: However, when attempting to play a FLAC 192kbps on Sonos ARC, the following error message appear on the latest Sonos player “Unable to play ‘Soundfile”- it is encoded at unsupported sample rate 192000 Hz”.Same problem with another FLAC at 176400 Hz. Anyone has seen this problem? Thanks!

hi,My amp sync with the tv is lost since last week and they won’t sync anymore. since I bought the amp 6 months ago, it had no problem synching with the tv via hdmi arc.I just hooked hdmi cable from the tv arc exit to the hdmi port on the amp and bam, it worked.not anymore :(since it stopped playing tv audio last week, I tried a few simple actions to fix it and bring the amp to play the tv sound back again,a. I tried to use a different hdmi cableb. I reset the amp and hooked it back to my system.c. I  connected an apple tv  to the arc/hdmi-2 input on my tv , just to make sure that the hdmi connector on the tv is ok and operational , and it did work fine  (the arc port on the tv works both as an arc channel and as an output hdmi channel)help needed :)

I have a family room with a Playbar, 2 Sonos One’s and a sub. My other room can be found on the app, but my collection in the family room disappeared. The playbar receives sound from the tv. All have been rebooted and show a white light, but still no link to app.Please help! Thanks.

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately.  My diagnosis number is 799501210.  Any suggestions are very much appreciated. 

I can play Pandora on all speakers together, however if I want to switch to TV in the living room none of the speakers work? Please help!!!

HiI’ve submitted diagnostics  (2030254196) can you advise what the issue is.Thanks,Paul.

I have been successfully playing music on Sonos via my android phone (bought for this purpose when support for my iphone ceased).Yesterday I added some additional CDs via itunes on my Windows 10 laptop but now can’t play any tracks as I get this message each time. Help!

Hi, my Sonos connect fades out randomly for a few seconds playing any music source. One can hear the music still playing very faintly in the background. It also soemtimes gives a slight scratching sounds as it fades out or comes back in. Any ideas?

My Sonos 5 still plays radio OK. But when I select a music track or an album from my PC, Sonos now just plays the first few seconds of a track, pauses for a few seconds, then plays a few seconds of the next track. And on and on….  All was ok until a few days ago!Can anyone help?

I have the 1st gen systems, just upgraded to the Boost hoping that would resolve the static coming from the playbar. When playing music there is static for the first 7 seconds then music continues like normal. This issue is not happening on play 5. I’ve disconnected playbar’s power for 30 seconds. I’ve reset my app. None of that has helped. 

A friend asked me to repair the ac connector that snapped off on his Sonos AMP. I am USUALLY pretty adept at learning how to take something apart, but wow………..this thing is a beast. Looks like there were attempts made before me too. Easy fix, just need some assistance in how to get it open.Thank you

Hello, Sonos has started to fail to connect to my Plex acciunt (which is working fine elsewhere). I submitted diagnostics, ref. 867363966. Many thanks,Ben

Hi guys,Help desperately needed - I purchased a SONOS network for use in our new business.Problem is we rent the space and only have access to Guest WiFi - the SONOS speakers cannot see each other on this network.Therefore I bought a Connect to add to the four ONE SLs and Sub (gen2).I thought that I could set up a “local” mesh network using the Connect and play the other speakers through it but how do I do this (and is it possible)?I have been told that i can get a Bluetooth transceiver and use this to make the Connect work butwhat is this and what do I connect it to? is is a temporary or permanent solution? can I set up the system using my home WIFI network and transport everything to my place of work (where it will work without WiFI?) Can I use an old router to set up a WIFI network even though it isnt connected to the internet and set up SONOS through that? Any other ideas about how I can get this to work?Many thanks in advance - If I can’t solve this I will likely return all the sp

Hi there. I have the "Spotify songs repeating issue" on my Sonos 5. We have rebooted but it persists.Software is up to date.How do I get the magic patch? Thx

I can’t register my Sonos move. Tried all the tips in setup

I have three Sonos speakers all paired. One has stopped playing. Other two are fine. I have unplugged and the plugged back in. This speaker is probably 6 years old or even older, I am not exactly sure when I got them. Any suggestions?

One of my speakers ended up (Sonos one) in a bathtub for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

Hello, I have been using Sonos for a while and have no problems with the beam, sub and 2x Play:1, working as a set connected to my TV.  All running via wireless.  I recently purchased the Sonos Move and a new Sonos One (Gen2). The Sonos move is having no problems and is rock solid so far.  This is also connected via wireless. But the new Sonos One randomly disconnects and the status light will blink white for a few minutes before reconnecting. I initially thought I received a defective one and I returned it to Amazon and got a new replacement. But the new replacement is doing the same. With the music playing, it will all of a sudden stop. When music stops, I launch the Sonos app and do not even see the device on my device list. Or sometimes while at night with nothing playing, I will notice the white status light start blinking suddenly. The Play One is placed within line of sight of the wireless access point (7-8 feet away). I am using Linksys Velop MX10 mesh network.  I do not believ

We have several connect products, all of which register on the Sonos app and show that they are playing music. However, one connect doesn’t generate any sound, but all the other products do play music. We’ve unplugged/replugged the silent connect. Checked mute and volume. Still not working. Any ideas on how to fix. 

Please see diagnostic uploads 1206135147 & 881107557.  Changing speaker group can take minutes -- very slow and unresponsive.  No issues with music stream.  This is a relatively new issue (several weeks or months).  I say relatively new because I've had sonos for many years and never had these issues.  There have been no changes to my network and all other devices on my network without issue.  I've rebooted all 14  devices and taken down / restarted my network.  Network test / speed test looks reasonable (10Mbps - 20Mbps for sonos devices).   Side note, I tried to contact tech support from app and rhe only option was chat, forum or phone call -- else I would have emailed tech support.  Would be nice if submitting a diagnostic upload created a ticket and an email. Thanks

Upgrading a device breaks your Sonos! Upgraded a Connect unit in a stable Sonos s1 setup on a path to s2 and purchased a move. The connect drives the Sonos network now all I get is drop outs and connection issues.submitted a Sonos diagnosis and nothing wrong! Last Sonos systems change was a pair of ones 3 year’s ago!  evey 10-30 minutes of play the whole thing freezes and drops! What do I do! 

Hi, my Move fails to connect to my existing system, my system is quite old & still uses a bridge but still works ok generally. The setup routine finds my Move but hangs when the “accessory setup” button appears. Nothing further happens when this is pressed.