Components & Architectural

The app keeps loosing connection with the Sonos speakers. The problem seems well known but the solutions to fix it is not very user friendly and it’s time consuming. Are Sonos planning on fixing this? At the moment I can’t recommend anyone getting any Sonos products anymore, as most people don’t want to waste time on diagnostics, when so many products are better: just plug in and figure out the problem on the phone.  When a router works for smart Tv, fridge, watches etc etc, without any problem, it’s the Sonos software that’s the problem, not the router or the user.  

I was very excited to do a recent overhaul of my home stereo system. Because of the “Works with Sonos” feature, I got a new Onkyo TX-NR696 receiver … Which is excellent … to go with a new Sonos Port. The “Works with Sonos” integration is quite impressive, and it’s works great to start playing music at the touch of a button through my iPhone.However, I’ve noticed one weird thing and I can’t find any information about it anywhere else online. The Sonos Port seems to keep bringing my Onkyo receiver out of “standby” mode. It happens all the time when I’m not streaming anything to the Port. I’ll walk into the room with the receiver, and it’s on the Sonos input. I’ll turn everyone off and make sure the Sonos Port isn’t active. And then a half an hour later it’s on again.So far, I’ve tried muting the Sonos Port … and it mysteriously unmutes itself. Right now I’m trying to clear the playlist and see if that helps.Has anyone else encountered this problem with a Sonos Port and a receiver? Have y

For some reason, I can no longer add my music folder to Sonos.I’m no “noob” having been a PC user for over 25 years and know my way around a PC, so have done this before, with no problems whatsoever.I have just tidied up my laptop, and rearranged where my music is filed, and it now resides at C:\Users\steve\Music.No matter what I do, Sonos will not accept that address when attempting to add that folder in the Music Library Settings. I have tried adding via the default My Music folder, and also typed the address in, hit next, and then allow the laptop to access that folder, nothing happens, it just hangs on the same screen, and when hitting the next button again, still no joy. I’ve also tried copying the music to another folder on the same drive, and then trying to add it that way, still no joy.I’ve also uninstalled my Sonos app, and reinstalled it, still no joy.My PC has not been reset in any way recently, so no issues with security prompts etc etc.Any ideas or help to rectify this, wo

HejJeg har problemer med opsætningen af min sonos one, tror egentlig at problemet ligger i appen. Jeg når næsten hele vejen igennem, og har fundet mit produkt, men da jeg så kommer til den trådløse opsætning, kan jeg ikke gå videre til tilbehørsopsætningen. Ig det vises ingen anden vej. Har prøvet at nulstille appen. Måske nogen der har nogle ideer til hvad man kan gøre?

I just got another speaker which I am putting in my living room with my existing speaker. The existing is named Living Room and the new one is LR 2. I am trying to pair them as Left and Right, but the app keeps offering me a different speaker in a different room to pair. What do I do?

My Sonos move displays in the app but does not display battery charge and won't enable status lights or touch controls. I've tried full turn of but still won't display correctly.  

I have just connected my brand new Pro-Ject Debut Carbon to a Play five. Very bad sound. Have to play almost 100% to hear anything. Any good quick fix?

We've recently moved to a much larger home and with it, we've expanded our system. As we’ve expanded the Sonos app has been unstable in the grouping, playing, stopping the music.   For example, when trying to launch music everywhere, I often get errors that Sonos is unable to connect or the device is not available to try again.  When music is playing, speakers cut out.  This is so apparent when there's only 1 speaker in a room. Here's the setup 1)  Office1 and Office2: 1 Move and 1 play:1 each office2) Great Room: arc, sub g3, 2x only3) Amp general space4) Amp poolBedroom Beam Bathroom play:1 Billiards: play at, sub g2, 2xone Martini room: 2x oneSL Kitchen play:1 Dining room play:1 Foyer play:1 Network:Verizon gigabit Fios connected toNetgear Orbi wifi6 meshDisconnected apple homelit integration and Alexa integration.  I've disabled the assistants. I've tried connecting using Sonos net and via WiFi.  The arc stutters when it's hard-wired to the  Orbi satellite that is hardwired to the

I cant add the sonos beam to my Network. I have a new router so i had to install a new Network and the play 1 was not a problem to add, but the sonos beam cant be added!! When trying to connect the beam the app finds it and starts to ”prepare” but then loses the conncetion. I have tried it several times but with the same results. All devices (iOS) is updated, i have tried with wire, i have tried everything that the sonos ”help page” tell me to do but nothing works!! What do I do???

So a couple of weeks ago I changed he name of my PC to remove confusion with another one running in the house.  Sonos and my music was stored on the machine I changed names on, and now when I try to play music Sonos tells me it can’t find the server and quotes the previous computer name….I suspect it has to do with that computer name change. How do I sort this, please? Cheers

Having intermittent issues for the last month or so.  System includes a connect amp and wired speakers. I launch Sirius app and will get message: unable to connect. After a few tries it works, but super inconsistent. Same thing happens with Pandora.  anyone else having this issue?  Thoughts on how to troubleshoot?

I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2.  I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me?  I have unplugged the dock totally and I am using a regular charger cord.

Hi, I went from never having issues with playback reliability to either A) pausing and restarting a few seconds later every few minutes or B) giving an error message (it varies but usually about playback starting elsewhere) and just stopping.  This never used to happen, but issues started around the time I upgraded my WiFi to Eero and switched my primary streaming service from Google Play to Spotify. 

Ok, I’ve checked several threads and spent 2-3 days on my issue.  Hopefully someone smart out there can help!  How about this one:  I connected my new AMP to my Orbi Wifi and everything was great.  Then when I connected a new Five speaker, that worked well.  However, the speakers connected to the AMP no longer have vocals on the music (only background music, which sounds fine).   I have troubleshot everything… the speakers, the AMP (Sonos gave up and sent me a new one but the issue persisted), and I even swapped out using my Verizon router and connected straight though the Orbi.  Worth noting I also have an Orbi extender.    I can see that the Amp is on 2.4G, and the Five is on 5G, and Sonos reps think that could be an issue.  But there seems to be no way to correct that. Any suggestions at all are welcome, and I am looking for a holiday miracle!

MANY of us are having problems using powerline adapters with SONOS. This is not an unfixable problem, so when will it be full-on addressed? Sonos did not (and actually seems unwilling to) address their ongoing ethernet-setup issue. The needs for most of us to make SONOS work over ethernet powerline adapters are two fold:(1) Many of us use ethernet to connect our SONOS speakers; sometimes for performance issues with our wifi, and others recognize that their wifi radiation is worse than a Chernobyl cancer zone. No matter which, after spending dozens of hours on the phone with about a dozen SONOS tech’s, no one has  been able to solve the issue. If we want to turn off SONOS dangerous radiation, then we need to use ethernet. (2) Who wants wires running all over the place through their house or apartment? Duh. After hours with SONOS techies, I ‘get’ the problem: ¾ of powerline adapter issues relate to the fact that many/all/most powerline ethernet adapters generate new IP’s for each/every c

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

Hiya I have a Play 1, 3, 5 (first gen) have updated controller to Sonos 2 and now my Play5 won’t link up.How can I undo this so I can carry on using S1 controller and all my speakers will work together? 

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?

Sonos (on my Mac desktop and my iPhone and iPad) have lost the connection to speaker and wants me to reconnect…   So, on my Mac (running 10.x), it wants me to update to 11.0, which I let it do. But it is stuck (for 3 hours now) on Updating controller: Installing - the progress bar shows 100% (see screenshot). I have tried Force Quit the app, and starting again and I have rebooted my system , but I get the exact same problem. Any ideas on how to solve this?

So this is a weird annoying bug or issue. I have a sonos connect amp gen 1 and a few other sonos speakers. On the mobile app, it works just as expected, no issues. However, in Windows (10), the s1 desktop controller lists all other speakers except the connect amp. If I group a speaker together with the connect amp, it also vanishes from the desktop controller, ungroup it, and it returns, instantly. It’s like once grouped, the desktop controller cant’ see it anymore.Is this a bug or a feature? Things I’ve tried that haven’t workedResetting the desktop controller Rebooting everythingOn desktop: On android.  When I ungroup.  Speakers:Bedroom & Kitchen: Play 3 gen 1Office: Play 5 gen 2Living Room: Connect Amp gen 1 

Hi, The radio (could be spotify too) stops playing but does not resume. When I manually press play the radio resumes directly. Is there a way to have “permanent” playing that forces resuming the sound when there is a disruption?  I’ve bought a new router but the problem still persists. Thanks