Components & Architectural

Hi, I have a Sonos beam paired with two play1s in my living room and when listening to TV, works without issue. However, when I try to pair my Move or other play1s in other rooms, these other speakers skip very heavily, while the main living room 5.0 system still works perfectly...it’s just all other speakers where I get the issue. However when I stream any music, there’s no issue - it’s 100% isolated to the tv audio. This is a recent development, maybe within the last couple of months. I have used it for a couple of years without this issue until recently.  Any help is appreciated. 

Similar to this post, when I restart my wifi access point (AP), none of my Sonos speakers automatically reconnect. Basically no rooms show up in the app. I need to pull the power on each one, plug it back in, and then it comes back online.  Submitted diagnostics: 1682414447Network info: Unifi USG, Unifi APs. I found that the issue was much worse when my Sonos devices were set up on my main wifi network (that spans multiple APs on a single SSID), constantly cutting out. Now that I’ve moved them to an SSID that sits on a single AP, it only drops without recovering like this when that AP does it’s routine updates/restarts. 

Hi.  I am looking to fix something going on with my setup.I have a PC attached to a TV attached to the Sonos.When I click on Living Room and group everything else (Some One’s and a 5 in individual groups)They will all group together and everything works great.The problem is when I, say, pause a video or stop playing audio on the Sonos.  I’m not sure how long but after a while the grouping will stop.   When this happens what it looks like in the Sonos app is instead of everything in one group with dark shading on it what you see is Living Room with no dark shading over it and then everything else grouped with the dark shading.  I have to click on Living Room and group again to get it back to working.How can I fix this? Thanks! 

I have an Amp, with two surround speakers, a Playbar and Sub connected to my TVWhen I first turn on the TV I get sound and a momentary green light on the Amp, then the light turns white and the sound stops.  I can sometimes get the  sound back by rebooting the Amp.  Any thoughts?

I have a Sonos one an Apple Music connection. When I ask Alexa to play a song or to play an artist she says “I cant find songs by artist or the name of the song” on Apple Music. I also have an echo input and with exactly the same question it can play the item requested.  The Sonos One does seem to be able to find and play my Apple Music playlists.  I spent about an hour chat session with a very helpful Sonos Representative who had me disable Apple Music and reenable it and Sonos as well but no success. Has anyone struck a similar problem and managed to resolve it. if I ask the echo to play a song on my Sonos one that works

My Sonos app has stopped working. It has always worked well and now it doesn’t. I have tried : turning phone off and on.reset phone reset network settings calling sonos calling apple. The sonos can still be operated from my laptop and my friends android. I’m out of ideas can anyone help please. 

I have a sound bar, 2 no. Sonos Play Ones and a Sub.  All was working well up until very recently.  As far as I know, I haven’t done or changed anything to make this problem happen. When playing my music through the Sonos App, the music is dropping out and coming through the speakers intermittently.Could this be something to do with my Wi-Fi?I have just had Sky Q put in but I am sure the problems were happening before this was done.Anyone have any ideas how I rectify this please?  Thank you.HB

When a playlist is playing, if you select a new song and select play next, that song will not be played. It is skipped and continues with the playlist. 

I have a simple SONOS network of 2 Play1’s , i’m using S2 and I can’t get my  iphone 12 to connect to the SONOS network.When my phone is the only controlling device on the network it won’t connect. If then i connect another controlling device (e,g. my wife’s iphone12 mini or my MacbookAir) which does work, my iphone 12 suddenly then connects to SONOS network. Then if my i take my wifes’ iPhone12 and MabookAir off the network and try again, my ipHone 12 doesn’t work gain!!Something is blocking my Iphone12 when there is no other controller on the siteI’m using a stand BT smart hub router. The iphones and Macbook air are connected to the 5GHZ network, the SONOS is connected to the same network via 2,5GHZ rebooting any part of the network or phone makes no differenceany ideas?

Hello, During the lasts weeks we have a lot of dropout problems when playing Amazon Music HD content. Having this HD service from its beginning, and without doing any change in our network configuration (3 velop nodes, without isp main network, just an ONT connected to the main velop node), it seems really strange. We have A LOT of sonos devices, but just one of them (playbar) connected by ethernet wire. These dropouts happened only when playing amazon hd content in other device than the playbar, so I supposed it’s a issue with my wireless network. When grouping other rooms with the playbar, that one reproduce the audio perfectly but other rooms have some (less) dropouts. Also checked the same behavior applies with FLAC content on my NAS.So, could be possible to configure our sonos system to use that wired playbar as “master” when using amazon music HD? I think that wired configuration with at least a wired device was available a long time ago in the sonos app.I tried to contact sonos

With both Apple TV and Spotify, while playing music, Sonos will frequently stop playing a track in the middle and skip immediately to the next track in the queue. I’m a long time Sonos user and this behavior started maybe 6 months or so ago. I’m using S2 and the network matrix has only green squares, except for a couple of zones that are white and don’t show any OFDM ANI or noise floor info. They do have green squares in the body of the matrix though. Any ideas?

Hi everybodyI’ve been experiencing drops of audio every time I play (or skip to) a new song on spotify through sonos. The pattern is quite consistent: song plays for 10s, some speakers drop for 20s and all goes well from 30s in. There is also a lag when I press skip in the sonos app before anything happens. I’ve read all I could find on the topic but am running out of ideas. The setup:> 850 sq feet (85 sqm) flat, triangular shape> Paris city centre so old building, stone walls and neighbors all around > 8 speakers (7 Ones + 1 Arc) and 1 boost> Boost at the center of the flatI’ve: - assigned a static IP to all sonos units- repeatedly changed wireless channels of the router and sonosnet (not overlapping)- moved the boost from another place (less central)- changed ethernet cables- unplugged devices around the Boost to see if that decreases interference- hardwired the arc to the boost (no change)- looked at the stats on the network matrix (latest below)I cant hardwire any other

In Spotify I would open up my Like Songs and start playing one. When i try to connect to one or all of my Sonos SLs it will say trying to connect for several seconds before failing to connect and continue to play on my phoneAdditionally, when I go to the Sonos app and go to my linked spotify account and click on Songs in Your Library, i see all my Liked Spotify songs, but when I click Shuffle, i see an opaque wheel followed by a “Unable to add songs to queue” messageThis doesn't happen with any of the other playlists i have, which i rarely use or listen to I understand i have quite a lot of “Liked Songs” (over 10K) but i find it quite ridiculous that i can shuffle my songs using headphones but not on my sonos speakers

I have a playbar and a Samsung 6500 series from a few years ago.  When I set the system up, the remote worked perfectly controlling the playbar. And it's been fine 99% of the time.Every so often, I'll notice the playbar isn't responding to the volume anymore.  And that's it. I can't fix it. Batteries in the remote, moving closer, re-setring the remote in the TV or power cycling the playbar, playing with the remote settings in the app. Nothing works. I have a second one of these TVs and that remote usually works on this pkaybar, but when this happens the other remote does not work here. (the "problematic" remote works fine on the other TV).  Eventually, after a couple days, it works again.  So I'm pretty sure the playbar is the problem. Any ideas?   

I get "song not encoded properly" every now and then, when listening to Sonos Playlist. 99% of the songs come from Apple Music.

When I came home, my Sonos was playing an unidentified music. How is it possible that an unknown person plays music during my absence. Usually I used Airplay 2 from my iPhone or my MacBook.

I am only 5 months in to using Sonos and so far all has been great. I have a stereo pair of Sonos Ones and a Sonos Five. I have a turntable lined in to the five and play the turntable through the horizontal five and stereo ones together in one room. I have audio delay to a minimum and compression set to nil. This system has been working PERFECTLY until yesterday when my Sonos app wouldn’t let me continue until I upgraded so, following the links I did just that. Now I have intermittent sound from my left sonos one speaker and the upgrade has broken my stereo pairing and I don’t know what to do. Any help would be appreciated. The fact that I have been using this up to yesterday tells me the wifi and setup works - but something has been broken in 12 hours and I am really annoyed. 

Hi,I am trying to connect a hub from my pet door flap to the rear of my ZP100. It fails to connect. It will connect to a range extender no problem. How do I check the ports on the ZP100 are working ?

Sonos app on iPhone. Using Amazon Music to stream. I go into ‘albums’ from the Home Screen. Some albums have a ‘play’ button which enables me to play the whole album. Some albums don’t have a ‘play’ button and you can only play one song at a time. Compare the two images below. It’s really irritating. What’s going on? 

How can I tell, without a better memory than mine, which is Mozart and which Brahms? This is not the only album with this problem. At least this has all the movements instead of only some, but still. Can I change a setting? 

Why won’t SONOS stop spamming me? How do I stop it? There are messages from other users in this forum going back years about this that are closed topics. But still SONOS ignores its own settings. I contacted Sonos support again about this earlier in the week. They said the same things to me that they did a year ago about changing settings when I asked. And then they said they would look into it more to end the conversation. And I have now received more marketing spam from them about yet another product they are trying to sell. Sonos is a wretched company. All my devices have in app and email contact options disabled but these switches are not respected by SONOS marketing.All my devices received the same spam. It goes on and on. If SONOS want to repeatedly send unsolicited messages then the products should be free. From what Sonos support tell me they must have been looking into a ‘fix’ for this for years. Or maybe they don’t want to fix this because people do not care. 

G’dayWhenever I play Spotify through my Sonos set up, after 15 mins or so, my music cuts out and my internet crashes. At first i thought it was an issue with the internet as we have recently moved into a new property and set up with a new internet provider. I do not receive any error messages, it just cuts out and anything linked to the internet stops working until the modem has been reset. I have tried using Spotify itself and also through the Sonos app and experience the same issue. Sonos Radio just cut out and I used Soundcloud for over an hour yesterday via the Sonos app and had no issues at all, therefore I’m, assuming it’s an issue within Sonos.   Any help will be much appreciated 

Hi,I have the new Beam hooked up to my LG C1 via eARC. I have eARC / Atmos enabled on the TV. The volume seems to vary wildly from channel to channel when I am watching YouTube TV. I have noticed in the Sonos app that the volume variations seem to be driven by the source codec, e.g. PCM 2.0 is much louder than Dolby 5.1.It is almost as though the Beam is dipping its volume when the audio format supports more speakers, like it’s expecting the volume to be supplemented elsewhere.Any ideas? 

Hi there,I’m having a bit of a nightmare trying to get my Sonos system to work with my ASUS Ai Mesh set up. I realise this has been posted about before but none of what has been suggested in the other posts has worked and neither has spending a few hours on the phone to the customer care team.The issue is speakers drop in an out of the Sonos app, not just in terms of audio but from the system set up screen. I have two Play3’s, a Play 1, Zimfonisk lamp, and 4 Books. Originally the system was set up on an ASUS AX Zenwifi mini AiMesh. I have tried the following to resolve this:Disabled Airtime Fairness Disabled QoS Updated firmware Plugged in an Play3 to my router for Sonos Net Purchased a BOOST to create a Sonos Net Created a fixed IP for every Sonos speaker as per this guide:  Purchased an ASUS AX-XT8 to see if the firmware was any better in working with Sonos products as there was very little listed on these pages regarding the AX mini...all of this to no avail. Nothing I’ve tried has

I have 2 x ZP100’s. They have worked faultlessly for years - well for as long as I have had them.However I’ve noticed recently that when the morning alarm triggers (one is in the bedroom and has been our wake-up music for years) the ZP100 stop playing after a random, and short, period of time - about 10-15 minutes. They are actually set to play for 90 minutes.Anyone know what’s going on.