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Jetace
Avid Contributor III
Oct 16, 2021 1:19 AM UTC
Answered

Apple Music Alexa not finding artists or songs

I have a Sonos one an Apple Music connection. When I ask Alexa to play a song or to play an artist she says “I cant find songs by artist or the name of the song” on Apple Music. I also have an echo input and with exactly the same question it can play the item requested.  The Sonos One does seem to be able to find and play my Apple Music playlists.  I spent about an hour chat session with a very helpful Sonos Representative who had me disable Apple Music and reenable it and Sonos as well but no success. Has anyone struck a similar problem and managed to resolve it. if I ask the echo to play a song on my Sonos one that works

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Corry P
Corry PAnswer
Sonos Staff
Oct 18, 2021 1:16 PM UTC

Hi @Jetace 

Thanks for your post!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the process.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

GuitarSuperstar
Lead Maestro
Oct 16, 2021 3:48 AM UTC

Have you tried removing Alexa from the Sonos One in the Sonos app and re-adding it? You might also try unplugging the One from power for a couple of minutes and rebooting your router.

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"Receive with simplicity everything that happens to you." - Rashi
JetaceAuthor
Avid Contributor III
Oct 16, 2021 3:57 AM UTC

Thanks, yes tried both of those plus many others but no success

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Corry P
Corry PAnswer
Sonos Staff
Oct 18, 2021 1:16 PM UTC

Hi @Jetace 

Thanks for your post!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the process.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
JetaceAuthor
Avid Contributor III
Oct 18, 2021 3:34 PM UTC

Thanks Corry I have had 3 sessions with them and it has them puzzled. They have escalated it an I expect to hear in a couple of days

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