Autoplay turntable connected to Five not working

Hi @jens.buettner, welcome to the Sonos Community and appreciate you reaching out here with us. To help you with this, submit a diagnostic report after the autoplay feature fails to do its job. Reply to us with the confirmation number. We and the community are always here to help.

Hi. I just had the case again that the autoplay feature didn't work. The confirmation number for the diagnostic report is 2124774481.

Hi,  My post was the OP for this thread.  Looks like I’m not alone in how I wish for Autoplay to work on the turntable.  Today I recreated the issue and submitted a diagnostic report.  That diagnostic report is 2045518497

     What I did is before going to bed last night I played a record on the turntable connected to Five.  I have a button on my turntable that turns on/off the built in phone preamp.  I left that button on.  Got up this morning and played another record.  It played nicely and immediately on my Five.  After the record was done I stopped my turntable (but left the phono pre-amp on as I always do) and went into the S2 app and started playing Sonos Radio.  Sonos Radio took over my Five as soon as I chose a station.  Then after a couple of songs I went back to play another record on the turntable and the Five continued playing Sonos Radio, failing to hand-off to the Turntable once the needle was dropped.  I had to tap Browse → Line-In → Turntable in order for the turntable to take over the Five.  So what I’m seeing is that there seems to be a one-way street where a streaming audio source (Sonos Radio, Spotify, Audible, etc.) can take over audio on the Five if the turntable is playing but not the other way around.  I’m not sure if this is the way Sonos intends this to work or not?

 @Krishma M 

I am having the same issue with my turntable and five. If I turn auto play off on the app and then on, the auto play function will work when the needle on the turntable comes into contact with the record. However, if I then try and use the auto play function after playing Spotify / radio etc, it won’t. I basically have to reset autoplay each time in the app or select line in within the app which is a bit annoying. 

Has anyone found a solution for this? I had a Sony TT where the Autoplay feature worked perfect. I recently purchased a U-Turn Orbit and it has not worked a single time. 

Yes.  I bought a preamp that can be turned on and off. When having the line in setting in the Sonos app to level two,this then turns autoplay on each time the preamp is turned on.

Thanks Mark - so you have to turn your pre amp off/on per use in order for your auto play to work?

Yes that’s correct. But the line in source level at 2 is crucial. If not set at that level, autoplay won’t work. 

Not for me anyway 

Thanks but the issue with the Source level at 2 is that your audio output will never be as loud as it can be, if you had it set at 8 for example.