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dementedbuddha
Trending Lyricist I
September 25, 2020
Answered

Android S1 app crashing on a variety of search tabs.

  • September 25, 2020
  • 54 replies
  • 2762 views

Hi,

Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?

I tried clearing the cash as well as reinstalling the app to no avail.

Thanks,

Stuart

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    Best answer by Earquake

    It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

    All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

    Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

    54 replies

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    arttokingdom
    Lyricist I
    October 1, 2020

    Same issue s1 controller for android.

    Its nothing to do with the android, my wife has an ios apple and experiences the same issues.

    The problem started the exact day Sonos introduced S2 controller.

    I own:
    2 x Sonos 1
    1 x Play:5 (gen 1)

    1 x playbar

    The playbard and Play:5 are too old for the new controller, Sonos approach is to obviously ‘support’ / cripple the old technology and S1 controller to encourage people to upgrade.

    Sonos equipment is expensive, it still works and there is not a chance I am going to throw more money your way when this is the approach to have people spend more money with your company.

    Have contacted customer service and the engineers many times, the response is always terrible or non existent.

    Absolute disgrace.

      christophe_5
      Contributor I
      October 3, 2020

      Exactly same issue with sonos s1 for Androïd. 

      Hey sonos what i's happenung with your product ? 

        djlacey
        Contributor I
        October 10, 2020

        Same here, crash crash crash... same set of conditions described here many times already... unfortunately I find myself also sharing the same set of disappointed, negative sentiments and low expectations of Sonos as those most critical above.  You really need to do some serious work if you want to keep hold of your loyal customer base...

        Consider the harsh reality of f(n)=7p...

        where n=negative opinion 

        and p=positive opinions...  (n/7p)=0

        Please fix quickly to improve p...

          Keithmac
          Virtuoso
          October 10, 2020

          Same here, "Podcast and Shows", instant crash on S1 using Galaxy S20 Phone.

            coracomp
            Lyricist I
            October 11, 2020

            Same issue, Samsung Note 10, One UI version 2.5  
            Android version 10 , Sonos app Version 11.2.3  Build  57381090. The issue is happening after the last Sonos app update.

              dementedbuddhaAuthor
              Trending Lyricist I
              October 11, 2020

              If there's someone reading this using the latest version of the s1 app that's NOT exhibiting the tab crashing behavior, could you please raise your hand? Given the number of recent negative reviews on the Google store I'm guessing it's a large number of users affected, but it would be nice to know if it works for some people. Maybe there's something with the configuration of the phone that could be changed to make it work.

                Airgetlam
                Airgetlam
                October 11, 2020

                Deleted….didn’t read the thread title. Sorry. 

                Bruce
                Earquake
                EarquakeAnswer
                Enthusiast I
                October 15, 2020

                It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

                All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

                Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

                  AlexandreH
                  Lyricist III
                  October 16, 2020

                  same problem here with one+ 7 pro

                  sonos s1 v11.2.3

                  clearly not a hw nor an os issue given the numbers of people with different hw and os

                  the first post in this thread was  20 days ago. at least give us a status update? or statement of intent. regarding whether sonos will be doing something about it or not.  there's a fair amount of commerce depending on it

                  AndrewO
                  Lyricist I
                  October 17, 2020

                  Same issue in 2 separate android phones. 

                  When will this bug be fixed?

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