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dementedbuddha
Trending Lyricist I
Sep 25, 2020 1:42 PM UTC
Answered

Android S1 app crashing on a variety of search tabs.

Hi,

Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?

I tried clearing the cash as well as reinstalling the app to no avail.

Thanks,

Stuart

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    Earquake
    EarquakeAnswer
    Enthusiast I
    Oct 15, 2020 4:48 PM UTC

    It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

    All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

    Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

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    arttokingdom
    Lyricist I
    Oct 18, 2020 9:34 PM UTC

    It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

    All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

    Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

    Could not agree more.  It is quite obvious that Sonos has no interest in supporting the old technology nor do they care about retaining customers, apparently making enough money of the new customers to worry about the old.

    Surely a business model which will result in a less than positive outcome.

    I will certainly no longer be buying sonos products nor telling others to.

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      Keithmac
      Virtuoso
      Oct 19, 2020 1:21 PM UTC

      I'm having "Song Not Encoded Correctly" issues now with Mixcloud on S1, all that I have played before without issue.

      I thought S1 would be ideal, no more upgrades but they've managed to break what wasn't broken in the first place..

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      Airgetlam
      Airgetlam
      Oct 19, 2020 3:26 PM UTC

      Mixcloud is showing an issue on the real time status webpage. 

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      Bruce
      lamplighter
      Avid Contributor I
      Oct 20, 2020 7:44 AM UTC

      I think they're letting the S1 app degrade. I've got too many older bits in my set up (ranging in age from Zp80 to the Sonos Beam) to want to move to S2 just now. Get this fixed please? 

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      dementedbuddhaAuthor
      Trending Lyricist I
      Oct 20, 2020 11:25 PM UTC

      Sonos’ Speakers Can Now Work With General Electric’s Appliances https://www.ubergizmo.com/2020/10/sonos-speakers-work-with-general-electric/

      At least now my speakers can tell me if my casserole is burning, still can't search for podcasts and radio stations though. Glad to see resources are being diverted to important stuff.

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        clubkeano
        Lyricist I
        Oct 22, 2020 11:51 AM UTC

        I'm experiencing the same issue recently on my pixel 3. Changed to a pixel 5, reinstalled the latest app on that and got the exact same problem. The issue is clearly not on my end. I hope this gets fixed soon. I shouldn't have to buy a new Sonos every 2 years. If that's what it takes I'll try my luck elsewhere and downgrade to one star

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          Foo
          Contributor I
          Oct 22, 2020 6:52 PM UTC

          +2 here, same problem on two Android phones.

          Come on Sonos, I still have faith and get a lot of value from my S1 set up. I don't need new features, but don't introduce new bugs.

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            Duderino77
            Lyricist I
            Oct 26, 2020 9:09 AM UTC

            Same problem here. Using One Plus 7T pro. App crashes constantly, Spotify not working anymore. Fix this please...

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              npr
              Lyricist I
              Oct 28, 2020 2:20 AM UTC

              Any update on this Sonos? 

              Same issue as above searching on tabs crashes the app.  Two different android phones. A samsung s10e and a pixel 2xl.

               

               

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                Smilja
                Smilja
                Oct 28, 2020 9:27 AM UTC

                That’s an acknowledged bug, Sonos is already working on a fix for the S1 app.

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