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dementedbuddha
Trending Lyricist I
September 25, 2020
Answered

Android S1 app crashing on a variety of search tabs.

  • September 25, 2020
  • 54 replies
  • 2762 views

Hi,

Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?

I tried clearing the cash as well as reinstalling the app to no avail.

Thanks,

Stuart

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    Best answer by Earquake

    It strikes me that offering up the old version of the app would be an easy fix until you can sort out the problem that is generating an unfortunate amount of upset and generating negative reviews. 

    All the current S1 app does is prove the planned obsolescence of some devices, advertise the new products and fail to instil confidence in continuing with the system at the same time.

    Just give us the old app back, it will cost you nothing and keep everyone happy until you beta test S1 properly.

    54 replies

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    Paul A
    Paul A
    Retired Sonos Staff
    September 26, 2020

    Hi @BenLv.

    Thanks for the immediate feedback and response. We apologize for the link not to be working. I would like to suggest calling our technical support team through our toll-free number @+18006802345 or you can use the above indicated by the blue color labeled technical support team, change the country to your present country, and a “talk with us” link lower left would appear. 

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

    Help others find useful content by clicking the like button and selecting the best answer to your question
    BenLv
    Lyricist II
    September 26, 2020

    Thanks - probably me but where do I find the 'blue colour labelled technical support team' you mention? Is this a separate helpdesk page to the main Contact Us/Support Page - or is it one and the same thing?

     

    other
    Lyricist I
    September 27, 2020

    I had the exact same issue!

    My Sonos S1 app kept crashing when selecting the Stations tab in Search.

    Rebooting the phone and re-installing the Sonos app did not fix the issue.

    I was using Sonos Version 11.2.3 Build 57381090 and Android Version 10.

    After I downgraded to Sonos Version 11.2.1 Build 57378190, the issue was resolved.

    You can find it here:

     

    Moderator Note: Modified in accordance with the community guidelines.

     

      Paul A
      Paul A
      Retired Sonos Staff
      September 27, 2020

      Hi @BenLv.

      Thanks for the immediate response.

      It is the same page. If we can scroll down at the bottom middle portion of the page, we can see there the prompt “Get in touch with Sonos Support” and below that prompt would be “your country” kindle provide the most accurate information so the page can provide you with the right medium to contact our technical support team.

      Please let us know if you still have further questions or concerns. We are always here to help.

      Thanks,

      Help others find useful content by clicking the like button and selecting the best answer to your question
      Andi S
      Lyricist I
      September 28, 2020

      Same here! Since several weeks, Sonos S1 app crashes, e.g. each time when entering a station name on station search tab.

      Environment:

      • Pixel 3 w. Android 11, Build number RP1A.200720.009
      • Always latest SONOS software, currently app version 11.2.3 (version before had same problem).

      Help is REALLY appreciated!

        simoneddible
        Lyricist I
        September 28, 2020

        I had the exact same issue!

        My Sonos S1 app kept crashing when selecting the Stations tab in Search.

        Rebooting the phone and re-installing the Sonos app did not fix the issue.

        I was using Sonos Version 11.2.3 Build 57381090 and Android Version 10.

        After I downgraded to Sonos Version 11.2.1 Build 57378190, the issue was resolved.

        You can find it here:

         

        Moderator Note: Modified in accordance with the community guidelines.

         

        Can someone post how to do this? Google solutions I have found don’t seem to work.

        Earquake
        Earquake
        Enthusiast I
        September 28, 2020

        Hello,

            I think that it is clear that there is an app issue, not a fault of individual phones.  A general google search shows a lot of people find this same problem and it’s creating a lot of bad reviews on Google Play store and Amazon to name but a couple.

        I get immediate crashes on clicking of search tabs.  Also clicking on long working favorite saved stations fails to trigger them. (Any FIP station, Audiophile Jazz, Dub Lab, Berlin Community Radio, Cinemix, CKUT to name but a few but from many different countries).  FIP I can play via the Alexa app and then share to other devices but it’s frankly not an extra hoop that should have to be jumped through.  This has been happening for weeks.

        Windows PC app labours under the same issue of not being able to play many stations.  BBC stations seem to work fine, for some reason.

        I have been very happy indeed with my ever expanding Sonos system for quite a while now however this is a bad look after brick gate and frankly smells a bit fishy, and those ever increasing numbers of annoyed customers on all the other sites are sadly saying the same.  I’m sure you’re going to get things fixed soon but don’t make it too long.  This is damaging when folks are spending more time at home than ever and need to be able to enjoy their Sonos systems to keep themselves sane.

        Samsung SM-G965F with nearly 2Gb free memory

        Software Build: G965FXXSBETH2

        Sonos App V 11.2.3

        Debugging data has been sent via crash reports a few times too.

        Phone is kept fastidiously up to date in general.

         

        Thank you

          Airgetlam
          Airgetlam
          September 28, 2020

          As explained in the Diagnostics - How do they work? thread, unless you post the number of the diagnostic in the forums, or call in, Sonos is unlikely to know to look at them.

          Bruce
            Big Aura
            Contributor I
            September 30, 2020

            Sorry - I missed this thread and had started another one (link: https://en.community.sonos.com/music-services-and-sources-228994/s1-android-app-crashes-everytime-i-search-in-stations-6848745?postid=16476739#post16476739).

            The workaround seems to be “use Apple” until it gets sorted...

            dementedbuddhaAuthor
            Trending Lyricist I
            September 30, 2020

            I’m not going to buy an expensive iPhone so I can control what is effectively an abandonware speaker system I already dropped thousands of dollars on. I’ve been grumpy about Sonos since they did the big redesign of the app a few years ago, I’ve never really gotten used to the new one. Then there’s my SMB NAS problems, which made me give up my local library. This has gone from my favorite piece of technology to the worst buyers remorse I’ve ever had about anything, and I owned a Betamax. No matter what has happened over the past few years, I’ve kept on with the system because I’m in it so deep financially and have a residual love for it that’s hard to give up on. It’s getting pretty hard now. If the system was as it had been a few years back and they did a bad app release, I’d have some patience, software is hard to build, but I’m pretty sick of all this. So frustrating  and sad :(

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