Trending Lyricist II

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Amps no longer “see” Sonos Architectural speakers

Forum|Forum|1 year ago
October 16, 2024
53 replies
1585 views

Hello,

I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

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Best answer by KHeinold

Hey everyone I have news: they have updated the app/system and fixed the issue. I received an email this afternoon from Sonos staking they have fixed the issue and was told to look for an update in my system. Went in the app and checked for an update and sure enough one was found. After the update all amps/speakers are working as they should.

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D

drewbab1229

Trending Lyricist I

Goes even further than this. If I am listening to music, there is no difference between ambient and full mode. Sonos has pretty much rendered my surround Sonos speakers and Amp useless. I have made my last Sonos purchase, not what it use to be.

K

KHeinoldAuthor

Trending Lyricist II

Has anyone been able to get a hold of tier 2 support?

W

Wp746

Lyricist I

Any updates? Same issue. I have 4 rooms with Sonos architectural- 1 outside speakers ,1 ceiling, and 2 in wall. Only 1 of the 4 (in wall) will still do true play. No other changes- smells an awful lot like a Sonos app issue

K

KHeinoldAuthor

Trending Lyricist II

Any updates? Same issue. I have 4 rooms with Sonos architectural- 1 outside speakers ,1 ceiling, and 2 in wall. Only 1 of the 4 (in wall) will still do true play. No other changes- smells an awful lot like a Sonos app issue

It’s def seeming like an app/software issue. I do finally have a call with level 2 in about 30 mins. Will come back with outcome.

K

KHeinoldAuthor

Trending Lyricist II

Well quick update, had a time scheduled today and never received a call. Now back to square one again.

W

Wp746

Lyricist I

Well quick update, had a time scheduled today and never received a call. Now back to square one again.

Dang that sucks- keep us updated

K

KHeinoldAuthor

Trending Lyricist II

Well quick update, had a time scheduled today and never received a call. Now back to square one again.

Dang that sucks- keep us updated

Yeah emailed the person in the scheduling email but shockingly haven't heard anything back.

K

keymaster

Lyricist III

I am experiencing exactly the same issue. Four architectural speakers connected to the same Amp and none are detected. I’m hopping that someone is able to determine the cause.

C

ConanJim

Lyricist I

Same problem with my system. Thanks everyone for sharing

K

KHeinoldAuthor

Trending Lyricist II

Hey everyone have an update. Spent 1.5 hours on the phone with level 2 with unfortunately no outcome. They are escalating to level 3 and will have to schedule a time with them to get on a call. We did everything to the amp including a factory reset. I even got a ladder and took a pair of my speakers out of the ceiling to give them the serial numbers. @ConanJim how old are your amps/speakers?

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