Amps no longer “see” Sonos Architectural speakers

Forum|Forum|1 year ago
October 16, 2024
53 replies
1585 views

Hello,

I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by KHeinold

Hey everyone I have news: they have updated the app/system and fixed the issue. I received an email this afternoon from Sonos staking they have fixed the issue and was told to look for an update in my system. Went in the app and checked for an update and sure enough one was found. After the update all amps/speakers are working as they should.

Show previous replies

buzz

Are the speakers emitting the tone?

K

KHeinoldAuthor

Trending Lyricist II

Are the speakers emitting the tone?

They are not. Says an error in the app when you either try to Trueplay or just hit the button to look for the speakers.

K

KHeinoldAuthor

Trending Lyricist II

Separately, I posted a version of this problem on the thread earlier today. I too have been wondering if it is a bug that showed up in a recent upgrade. In my post, I asked if mixing the speaker wire polarity could cause this issue. Like you, that's has not been a problem for me until recently.

I’m thinking it has to be software based at this point. The fact it’s happening on 3 different amps with 3 different sets of speakers makes me lean that way.

K

KHeinoldAuthor

Trending Lyricist II

The saga continues. I was suppose to get in contact with layer 2 tech support but can’t seem to receive an email from Sonos to schedule that time. So for now, I will continue trying to reach out and get a hold of someone at tier 2.

K

Kpatel69

Lyricist I

I am having the same issue. Waiting on level 2.

K

KHeinoldAuthor

Trending Lyricist II

I am having the same issue. Waiting on level 2.

It’s unfortunate but good to see others with the same issue. I have not been able to get a hold of level 2. Not sure what to do at this point.

K

Kpatel69

Lyricist I

They gave me a case number to follow up I will do so in the next couple of days. I suspect it’s an app issue. I even tried to create a Sonos net to eliminate any network issues but I could not get my app to forget the wireless network.

K

KHeinoldAuthor

Trending Lyricist II

They gave me a case number to follow up I will do so in the next couple of days. I suspect it’s an app issue. I even tried to create a Sonos net to eliminate any network issues but I could not get my app to forget the wireless network.

Yeah to me it is a software issue. I’ve had the same setup for years and didn’t have issues before. Mine are all hardwired as well. If you get to level 2 keep us updated here! I’m suppose to get an email to schedule a level 2 call but I’ve never received one and it’s been multiple weeks with multiple calls to support.