Trending Lyricist II

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Amps no longer “see” Sonos Architectural speakers

Forum|Forum|1 year ago
October 16, 2024
53 replies
1585 views

Hello,

I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

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Best answer by KHeinold

Hey everyone I have news: they have updated the app/system and fixed the issue. I received an email this afternoon from Sonos staking they have fixed the issue and was told to look for an update in my system. Went in the app and checked for an update and sure enough one was found. After the update all amps/speakers are working as they should.

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C

ConanJim

Lyricist I

Ceiling architectural speakers and Amp are approximately 7 years old. Never moved them and they worked flawlessly until this issue

K

KHeinoldAuthor

Trending Lyricist II

Ceiling architectural speakers and Amp are approximately 7 years old. Never moved them and they worked flawlessly until this issue

Interesting. Mine are roughly 2 years old and it may be a change in their design and the new S2 platform that broke them. I have a call with Level 3 this week to dive further into it.

K

keymaster

Lyricist III

Adding that my 4 architectural in-ceiling speakers are about 4 years old, same amp and same location. They were detected upon installation by S1. I attempted detection of the 4 speakers this last weekend with S2, which failed multiple times and after factory reset, and with 2 other amps. I spent about 1.5 hours with level 1. The result was an offer to replace my out of warranty speakers for a discount of 30% and return of the old speakers. If S2 is the culprit and is not corrected this would be a really poor instance of forced obsolescence.

K

KHeinoldAuthor

Trending Lyricist II

Adding that my 4 architectural in-ceiling speakers are about 4 years old, same amp and same location. They were detected upon installation by S1. I attempted detection of the 4 speakers this last weekend with S2, which failed multiple times and after factory reset, and with 2 other amps. I spent about 1.5 hours with level 1. The result was an offer to replace my out of warranty speakers for a discount of 30% and return of the old speakers. If S2 is the culprit and is not corrected this would be a really poor instance of forced obsolescence.

It would be greatly disappointing if S2 broke the older speakers. Even more so SONOS never mentioned their discontinuing. I have a call today with level 3 support and will update here.

A

Andrew_175

Lyricist III

Same exact issue here. Eight brand-new ceiling speakers; four brand new Amps that seemingly don’t recognize any of them. Hopefully Sonos recognizes this is not an isolated issue.

K

keymaster

Lyricist III

Brand new! I think that convinces me this is an S2 issue and not hardware.

K

KHeinoldAuthor

Trending Lyricist II

Same exact issue here. Eight brand-new ceiling speakers; four brand new Amps that seemingly don’t recognize any of them. Hopefully Sonos recognizes this is not an isolated issue.

Just to make sure, they are SONOS Sonance specific in-ceiling speakers?

Jamie A

Sonos Staff

Hi @KHeinold et al,

I wanted to update this thread for you all as our team have discovered a bug impacting Sonos Architectural Speakers detection when attempting to Trueplay and I’ve marked this thread as having this issue. We are investigating the issue and do not currently have an ETA, but hope to have this fixed as soon as possible. If I hear any more information regarding this, I’ll update this thread.

Thank you to @KHeinold for your troubleshooting with our team through the levels of support and to anyone else who called in to report this, in turn helping the bug report be created and progress.

Please note: This bug only occurs when using the Sonos Amp with Sonos Architectural Speakers on the new Sonos app.

I hope this information helps!

I

Ignite023

Lyricist I

Having almost the same identical issue, goes from no speakers detected to speaker mismatch. Brand new Sonos architectural speakers, sonos arc ultra, and an older amp.

M

mariogdi

Lyricist I

Hi @KHeinold et al,

I wanted to update this thread for you all as our team have discovered a bug impacting Sonos Architectural Speakers detection when attempting to Trueplay and I’ve marked this thread as having this issue. We are investigating the issue and do not currently have an ETA, but hope to have this fixed as soon as possible. If I hear any more information regarding this, I’ll update this thread.

Thank you to @KHeinold for your troubleshooting with our team through the levels of support and to anyone else who called in to report this, in turn helping the bug report be created and progress.

Please note: This bug only occurs when using the Sonos Amp with Sonos Architectural Speakers on the new Sonos app.

I hope this information helps!

Are we going to be given an update on this thread when you guys do fix it?
I have 2 Architectural Speakers installed as of today and connected to my amp that cannot be detected.

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