Enthusiast II

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Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Forum|Forum|3 years ago
April 29, 2023
56 replies
16095 views

I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home.

My zones are:

Office: two Play 5: gen1

Livingroom: Soundbar, Sub and two Play:3

Room 3: Play:1

Room 4: Play:1

I do have a booster as well.

Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office.

I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine.

I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office.

On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zones are playing fine.

All systems are updated and I have rebooted computer, iPhone, modem, router, server, Play:5’s.

Can someone help me?

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Best answer by sjw

OK great, I’ll put all the instructions into one post.

Connect to the NAS via SSH (use PUTTY). (you may have to enable SSH in the NAS Control Panel)

Type sudo -i (note the space after sudo).

Press enter. (it should give a slightly humorous prompt).

Type the root password.

Type cd /etc/samba Press enter

Then type ls -al (they are lowercase L’s)

It should list the smb.conf file.

Type cp smb.conf smb.conf.backup (that gives you a backup)

Now type:

vi smb.conf Press enter

This takes you into a text editor in the smb.conf file

Check the line unix extensions=no isn’t already there.

Now press the down arrow until you reach the end of the file.

Type the letter o. It should put the cursor below the last line - and you can now insert text.

Type the line unix extensions=no

Then press the esc key (top left of keyboard) a couple of times.

Now press the : key. (Shift ;)

The cursor should go to the bottom of the file.

Type wq and then enter.

That writes the changes and quits out of the text editor.

The change is now made.

If anything seems to go wrong when you are in the file, press escape a couple of times, then : and then q! and enter. This will quit the editor and make no changes.

Show previous replies

S

sjw

Local Superstar

Which model NAS do you have? Do you know the ‘root’ password? This is the main admin account.

Assuming you do, at the prompt, type

sudo -i (note the space after sudo).

Press enter. (it should give a slightly humorous prompt).

Type the root password.

Post back when you have done this.

R

RobVs

Lyricist III

I have a NAS216play (old one).

I have logged in

R

RobVs

Lyricist III

It now shows:
root@Nasname: #

S

sjw

Local Superstar

OK, we’ll do it one step at a time - I assume you have never done this type of thing before?

Type cd /etc/samba

Then type ls -al (they are lowercase L’s)

Does it show your smb.conf file?

Lyricist III

Local Superstar

Perfect.

OK, firstly, we will take a backup of the file!

Type:

cp smb.conf smb.conf.Rob (that gives you a backup)

Now type:

vi smb.conf Press enter

This takes you into a text editor in the smb.conf file

Check the line unix extensions=no isn’t already there.

Now press the down arrow until you reach the end of the file.

Type the letter o. It should put the cursor below the last line - and you can now insert text.

Type the line unix extensions=no

Then press the esc key (top left of keyboard) a couple of times.

Now press the : key. (Shift ;)

The cursor should go to the bottom of the file.

Type wq and then enter.

That writes the changes and quits out of the text editor.

The change is now made.

I don’t know if a reboot is needed for them to take effect - try it…

If anything seems to go wrong when you are in the file, press escape a couple of times, then : and then q! and enter. This will quit the editor and make no changes.

R

RobVs

Lyricist III

Perfect, that did the job. Thank you so mu.

Great help. Much appreciated.

Enjoy your day.

S

sjw

Local Superstar

Problem fixed yes?

R

RobVs

Lyricist III

Yes, thanks so much, I changed back the setting to use SSH.

S

sjwAnswer

Local Superstar

OK great, I’ll put all the instructions into one post.

Connect to the NAS via SSH (use PUTTY). (you may have to enable SSH in the NAS Control Panel)

Type sudo -i (note the space after sudo).

Press enter. (it should give a slightly humorous prompt).

Type the root password.

Type cd /etc/samba Press enter

Then type ls -al (they are lowercase L’s)

It should list the smb.conf file.

Type cp smb.conf smb.conf.backup (that gives you a backup)

Now type:

vi smb.conf Press enter

This takes you into a text editor in the smb.conf file

Check the line unix extensions=no isn’t already there.

Now press the down arrow until you reach the end of the file.

Type the letter o. It should put the cursor below the last line - and you can now insert text.

Type the line unix extensions=no

Then press the esc key (top left of keyboard) a couple of times.

Now press the : key. (Shift ;)

The cursor should go to the bottom of the file.

Type wq and then enter.

That writes the changes and quits out of the text editor.

The change is now made.

If anything seems to go wrong when you are in the file, press escape a couple of times, then : and then q! and enter. This will quit the editor and make no changes.

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