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karstenjensen.dk
Enthusiast II
April 29, 2023
Answered

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

  • April 29, 2023
  • 56 replies
  • 16095 views

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

 

I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home.

 

My zones are: 

 

Office: two Play 5: gen1

Livingroom: Soundbar, Sub and two Play:3

Room 3: Play:1

Room 4: Play:1

 

I do have a booster as well. 

 

Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office.

 

I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine.

 

I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office.

 

On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zones are playing fine.

 

All systems are updated and I have rebooted computer, iPhone, modem, router, server, Play:5’s.

 

Can someone help me?

 

 

 

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    Best answer by sjw

    OK great, I’ll put all the instructions into one post.

    Connect to the NAS via SSH (use PUTTY). (you may have to enable SSH in the NAS Control Panel)

    Type sudo -i  (note the space after sudo).

    Press enter. (it should give a slightly humorous prompt).

    Type the root password.

    Type cd /etc/samba  Press enter

    Then type ls -al (they are lowercase L’s)

    It should list the smb.conf file.

    Type cp smb.conf smb.conf.backup  (that gives you a backup)

    Now type:

    vi smb.conf    Press enter

    This takes you into a text editor in the smb.conf file

    Check the line unix extensions=no isn’t already there.

    Now press the down arrow until you reach the end of the file.

    Type the letter o.  It should put the cursor below the last line - and you can now insert text.

    Type the line unix extensions=no

    Then press the esc key (top left of keyboard) a couple of times.

    Now press the : key.  (Shift ;)

    The cursor should go to the bottom of the file.

    Type wq and then enter.

    That writes the changes and quits out of the text editor.

    The change is now made.

    If anything seems to go wrong when you are in the file, press escape a couple of times, then : and then q! and enter.  This will quit the editor and make no changes.

    56 replies

    Show previous replies
    RobVs
    Lyricist III
    May 7, 2023

    I am having the same problems on my DS216play. All worked fine until the latest update. I am now on DSM 7.1.1-42962 (Update 5).

     

    Any suggestions to solve this are highly appreciated.

     

     

     

     

    Airgetlam
    Airgetlam
    May 7, 2023

    Did you look at the threads that @sjw linked above?

    Bruce
    RobVs
    Lyricist III
    May 7, 2023

    Yes, I did. I checked my settings, but the problem still stays.

    RobVs
    Lyricist III
    May 7, 2023

    I have to correct myself, I cannot play music from any of my SONOS-players. 

     

    I get the message: unnable to play …. - access tp //,,,,, denied.

     

     

     

    RobVs
    Lyricist III
    May 7, 2023

    Again, I have to correct myself. Apologies,

    I checked again and I noticed the problem occurs on my Sonos 5 (Gen 1) and on my Sonos Connect. it works fine on my Sonos 1 (Gen 1).

    Again apologies for my inaccuracy.

     

    sjw
    Local Superstar
    May 7, 2023

    It isn't a ‘check settings’ thing, you need to make (slightly technical) changes to your NAS.  Second link gives them.

    RobVs
    Lyricist III
    May 7, 2023

    Thanks for the quick reply. I checked the second link but I am not sure what the technical changes  are that you refer to. I see several options mentioned (downgrade SMB, which I do not want to do - add unix extension etc.)

    Can you be please be more specific on what I can/should do?

    Again thanks.

     

    Ken_Griffiths
    Ken_Griffiths
    May 7, 2023

    Thanks for the quick reply. I checked the second link but I am not sure what the technical changes  are that you refer to. I see several options mentioned (downgrade SMB, which I do not want to do - add unix extension etc.)

    Can you be please be more specific on what I can/should do?

    Again thanks.

    In the last post @Outburst mentions this…

    "I’m not sure whether this is an option on Synology drives, but instead of downgrading one could add “unix extensions = no” to the smb.conf file. Samba 4.15 includes a security change that makes this addition needed for some devices (old Linux Kernels)"

    …so perhaps try that option or you might have to uninstall/downgrade the extensions as suggested before that - If you don’t make any changes, then I guess you’re stuck for the time being.

      sjw
      Local Superstar
      May 7, 2023

      The changes are simple but require you to connect to your NAS in a way that most users are not familiar with (ssh). Until it's fixed their end (hopefully it will be), if you don't want to make those changes you won't be able to resolve the issue yourself.

      They are very simple changes though and you just need to type and follow those instructions above (you need an Admin/root account for the NAS).

        RobVs
        Lyricist III
        May 7, 2023

        I logged in using SSH, but now I am stuck. I see my username@NASname: $

        Do you have any other instructions (in detail) how to get to the smb.conf file and how to change it?

        Thanks for your help.

         

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