Enthusiast II

Answered

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Forum|Forum|3 years ago
April 29, 2023
56 replies
16095 views

I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home.

My zones are:

Office: two Play 5: gen1

Livingroom: Soundbar, Sub and two Play:3

Room 3: Play:1

Room 4: Play:1

I do have a booster as well.

Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office.

I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine.

I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office.

On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zones are playing fine.

All systems are updated and I have rebooted computer, iPhone, modem, router, server, Play:5’s.

Can someone help me?

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Best answer by sjw

OK great, I’ll put all the instructions into one post.

Connect to the NAS via SSH (use PUTTY). (you may have to enable SSH in the NAS Control Panel)

Type sudo -i (note the space after sudo).

Press enter. (it should give a slightly humorous prompt).

Type the root password.

Type cd /etc/samba Press enter

Then type ls -al (they are lowercase L’s)

It should list the smb.conf file.

Type cp smb.conf smb.conf.backup (that gives you a backup)

Now type:

vi smb.conf Press enter

This takes you into a text editor in the smb.conf file

Check the line unix extensions=no isn’t already there.

Now press the down arrow until you reach the end of the file.

Type the letter o. It should put the cursor below the last line - and you can now insert text.

Type the line unix extensions=no

Then press the esc key (top left of keyboard) a couple of times.

Now press the : key. (Shift ;)

The cursor should go to the bottom of the file.

Type wq and then enter.

That writes the changes and quits out of the text editor.

The change is now made.

If anything seems to go wrong when you are in the file, press escape a couple of times, then : and then q! and enter. This will quit the editor and make no changes.

S

sjw

Local Superstar

When you say access is denied in a room, do you mean you're literally getting an error saying ‘denied’ or that you are unable to play music in some rooms but others are OK?

If one room is able to access the NAS, then your whole system has access - the speakers/rooms don't have individual ‘permissions’.

K

karstenjensen.dkAuthor

Enthusiast II

I have acces to the folders in my Office. But when Sonos i trying to play the files it says it cannot play the file because access is denied and it skips to the next file quickly and then the same error occurs.

And all other parts of my home I can play my files.

But the problem is I have not altered any settings lately. It just suddenly occurred.

Do you understand what I’m saying?

Ken_Griffiths

S1 App required the SMB v1 sharing protocol, so ensure the NAS is not set to v2, or higher.

I seem to recall from other posts here in the community that on the NAS box its as follows…

Goto the SMB settings under File Services, then Advanced, and then ‘Other’. There is a setting called enable NTLMv1 authentication. Once you do, you will get a nasty warning message about potential vulnerabilities with this aging standard. Continue and enable the setting and it should then work.

I’m just not sure if the instructions above apply to your NAS model. If not, then maybe check the user manual and check the SMB version.

S

sjw

Local Superstar

OP can play in some rooms though so I’m not fully understanding the issue. Unless by ‘other parts of the house’ they mean non-Sonos devices too?

However, as @Ken_Griffiths , make sure your SMB is set to V1 as the minimum allowed version.

It looks like this:

K

karstenjensen.dkAuthor

Enthusiast II

SMB3 and SMB1 is already enabled

S

sjw

Local Superstar

Are you able to Update your Library?

S

sjw

Local Superstar

Hi, it looks like others are having similar issues where certain devices can connect and others not. Seems to be related to an SMB update on the NAS.

See here -

Depending on your knowledge of accessing the NAS via ssh/Putty, there is also a fix a little lower.

K

karstenjensen.dkAuthor

Enthusiast II

Thanks for the links. Makes sense but I\m not really interested ind neither ditch my Play 5 speaker for new expensive ones or down grade SMB on my NAS. Hopefully Sonos and Synology will come up with a good solution.

Tomorrow I will call the support and ask them what to do…...