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Aromajane
Contributor I
Jul 23, 2020 4:13 PM UTC
Answered

Wall mount..

How do you get the wall mounts for the Sonos OneSL speakers to swivel?

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AromajaneAnswer
Contributor I
Jul 24, 2020 4:16 PM UTC

Thanks to all who helped, have spent all afternoon chatting on line to the Sonos support team who decided that we had a faulty pair of wall mounts! Replacement ones are on their way 😁👏

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12 replies

nik9669a
Senior Virtuoso
Jul 23, 2020 5:10 PM UTC

Just to clarify, which mounts do you have and where did you get them from?

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Paul A
Paul A
Retired Sonos Staff
Jul 23, 2020 5:25 PM UTC

Hi @Aromajane.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to confirm that the Sonos Wall Mount forsale on our website was designed for versatility, allowing positioning of your speaker upright, horizontally, or upside down for access to the controls. Sonos Wall Mount swivels up to 45 degrees in multiple directions.

I hope this helps.

Please let me know if you still have further questions or concerns. We are always here to help.

Thanks,

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AromajaneAuthor
Contributor I
Jul 23, 2020 5:55 PM UTC

Yes, that’s why we bought them but we are unable to move/adjust/swivel them!!!

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AromajaneAuthor
Contributor I
Jul 23, 2020 5:59 PM UTC

We have the Sonos wall mount pair (compatible with Sonos One, OneSL £99 bought directly from Sonos. We have a pair of OneSL speakers.

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Paul A
Paul A
Retired Sonos Staff
Jul 23, 2020 6:07 PM UTC

Hi @Aromajane.

Thanks for the immediate response.

Based on further research on the Sonos website, I found that there are some Sonos One Wall mount that does not have this feature available. I would suggest getting in touch with our sales team for a more appropriate solution for your issue as not all Sonos One wall mount have the said feature. What i was referring to is Sonos One, Sonos One SL, and Play 1 wall mount which has this adjustable feature design. 

Please let us know if you still have further questions or concerns. We are always happy to help out.

Thanks,

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AromajaneAuthor
Contributor I
Jul 23, 2020 6:24 PM UTC

Yes, this is the one we bought!

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Airgetlam
Airgetlam
Jul 23, 2020 6:27 PM UTC

If you look, there’s a ball joint between the speaker mount and the wall mount.

 


This means you should be able to just twist/pull the speaker into the orientation you desire, within the limits of that joint.

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Bruce
AromajaneAuthor
Contributor I
Jul 23, 2020 6:31 PM UTC

Yep, that’s what we thought but it won’t budge and we don’t want to force it & break it! Should it twist easily? 

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Airgetlam
Airgetlam
Jul 23, 2020 6:39 PM UTC

Try removing the speaker, and unscrew the connection to the wall portion. Then you can apply force to that ball joint without worrying about tearing it from the wall, or breaking the speaker.

I don’t own one, so it’s hard to tell you whether it should be easy or not. I’d be tempted to spray some wd40 on it, but that might make it too loose.

I’d guess it’s just been sitting too long in one position, and once it’s moved, it should work properly. 

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Bruce
AromajaneAuthorAnswer
Contributor I
Jul 24, 2020 4:16 PM UTC

Thanks to all who helped, have spent all afternoon chatting on line to the Sonos support team who decided that we had a faulty pair of wall mounts! Replacement ones are on their way 😁👏

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