Sonos Port: Wired connection but still music is interrupted

Have tested the wired setup the last couple of days. Even though the drops were significantly less, it didn't quite work out as hoped. (The drops occurred less and also the outage was less long, but still dropouts)

Just switched my entire network to wireless and removed the UTP cable from the playbar.

All devices now show WM:1, except the 2 surround speakers and the SUB, they show WM:2

I Will test this setup for some time and keep you all posted…

ps. Do I need to recalibrate now (eg trueplay tuning)?

Trueplay doesn't need to be redone. All that's changed is the network connection. 

Hi @ratty 

Can you provide a voice over on current network matrix?

How to interpret al the “green boxes” which turned into grey?

(Currently on WiFi connection instead of sonosnet)

The matrix is almost meaningless for WiFi mode, except that it still depicts the ambient RF conditions in the left column. There’s no SonosNet, hence there are no active SonosNet connections.

Understood. I literally have no idea what is causing the interference.

I have deactivated my Canary camera's, deactivated my HUE lights….but the interference remains

The only 'thing’ left broadcasting is my router (in bridge mode)

Any way I can get more detailed info from the playbar device which is reporting the interference? 

(As turning off every device in its proximity is not resolving anything)

They’d probably all be reporting interference, if the matrix was able to display it. There could be more detail in the full diagnostic. You’d have to submit one and then contact Sonos Support quoting the confirmation number.

Did running the system in WiFi mode not help?

Did running the system in WiFi mode not help?

I believe, after having tested it for a couple of days now, that it DOES help. I haven't noticed any dropout and have been spinning quite some records throughout the last couple of days.

There also was enough (more than usual) interference with kids running around with their mobile devices, but this didn't result in any noticeable dropout.

(Audio compression; uncompressed; Line-in audio delay; 2000 ms)

Are any now operating on 5GHz? In /support/review, click on each node to expand, then ‘/proc/ath_rincon/status’. Note the frequency (MHz) after ‘Operating on channel’.

Hi Ratty
 

Most of them are on the 5 ghz (i guess)
 

The 2 one's in my kitchen as well as the playbar seem to be on the 2.4

The rest (including subwoofer) seem to be on 5

Is this any good? Any ideas on how to get the ones in the kitchen also on 5 ghz ?

The Playbar satellites would be on 5GHz as they’re directly connected to it.

The Playbar itself and Ones -- assuming they’re gen 1 -- would have to be on 2.4GHz. The list of models which can use a 5GHz SSID is here:  https://support.sonos.com/s/article/126