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svleuken
Avid Contributor I
Oct 23, 2020 7:21 AM UTC
Answered

Sonos Port: Wired connection but still music is interrupted

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One's

Still I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.

Also the sonos s2 app (on my Iphone) states that it can't connect to Sonos

Any idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

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ratty
rattyAnswer
Oct 24, 2020 10:49 AM UTC

Go to Settings/System/(roomname)/Products/Port

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svleukenAuthor
Avid Contributor I
Apr 5, 2021 6:52 AM UTC

Hi Ratty
 

Thanks again. The ones in my kitchen are gen2. (one of the ones is a one SL)
Any idea how to switch those 2 ones to 5ghz
For the playbar I understand this is not possible

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ratty
ratty
Apr 5, 2021 6:55 AM UTC

You can't force them. They'll just pick the best signal available. 

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svleukenAuthor
Avid Contributor I
Apr 5, 2021 9:53 AM UTC

Ok. Too bad.  (Even turning them off/on didn't change the chosen signal. Both remain on 2.4ghz)
But, again...Thanks for explaining. Really helpful and appreciated!

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ratty
ratty
Apr 5, 2021 10:05 AM UTC

Well at least the Port has apparently connected to the 5GHz. That may help.

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    svleukenAuthor
    Avid Contributor I
    Apr 5, 2021 9:40 PM UTC

    I believe it does as the dropouts are significantly less (read: not occurred so far) since I've switched from sonosnet to wifi

    The port on 5ghz might be doing the trick

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    svleukenAuthor
    Avid Contributor I
    Apr 8, 2021 8:19 PM UTC

    Hi @ratty 

    The Sonos app is now stating that "Kitchen (keuken)” is not configured. When looking at the "status” it shows that the Sonos kitchen Left is on 5ghz while the Sonos kitchen Right is on 2.4ghz

    Can this be causing the anomaly?

     

    Thanks upfront for your help!

     

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    ratty
    ratty
    Apr 8, 2021 8:50 PM UTC

    Does the app still complain if you force-stop it and restart? 

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    svleukenAuthor
    Avid Contributor I
    Apr 8, 2021 8:54 PM UTC

    Yup. It does. Also after a reboot/restart of my Iphone it keeps complaining.

    But when I put on a vinyl record, autoplay is triggering “kitchen” to start playing and both sonos one's in the kitchen will play….but I cant control them as "kitchen”doesnt show up in the app.

    So I have audio...but no control :-)

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    ratty
    ratty
    Apr 8, 2021 8:59 PM UTC

    That can’t be intended behaviour at all. Time to submit a diagnostic, post the number and get someone from Support to study the full system entrails. There’s nothing in the user-accessible info at /support/review which could help.

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    svleukenAuthor
    Avid Contributor I
    Apr 8, 2021 9:00 PM UTC

    update: Opening the sonos app on my iPad is displaying "kitchen". Iphone doesnt seem to detect Sonos One (L) which is, together with Sonos One (R) forming the group "kitchen

    The app on the iPad does see both Kitchen One's….as well as the "kitchen” group

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