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Avid Contributor I
October 23, 2020
Answered

Sonos Port: Wired connection but still music is interrupted

  • October 23, 2020
  • 104 replies
  • 2711 views

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One's

Still I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.

Also the sonos s2 app (on my Iphone) states that it can't connect to Sonos

Any idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

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Best answer by ratty

Go to Settings/System/(roomname)/Products/Port

104 replies

ratty
March 27, 2021

I’ve had a read back through the thread, to try and refresh my memory. Can you perhaps summarise where things now stand:

  • which Sonos components are now wired?
  • which speakers drop out when playing the turntable’s Line-In? 
  • which 2.4GHz channels (and widths) are in use and where? 
  • what became of the attempts to investigate what appeared to be substantial interference?

If you felt like posting another screenshot of the network matrix it could be useful.

svleukenAuthor
Avid Contributor I
March 27, 2021

Hi Ratty

No prob. Thanks upfront for assisting.

  • Only 1 ONE is wired. All others wireless. Sonos WM:0
  • All speakers (Sometimes group living room, sometimes group kitchen….but mostly all of them)
  • Router (in bridge mode) only broadcasts channel 1. (This is used by Sonos and Canary devices. Canary doesn't work on 5 GHZ). All other devices (laptop, iPhone use the 5 Ghz band)
  • All attempts made (as described in above thread) didn't result in a steady solution. (Powered down the canary's, powered down my Goodle hub..so only Sonos remained….no luck unfortunately)
  • Do you believe a SONOS BOOST will help? (Not sure what its added value would be as I already have a router (birdgme mode) present in the living room
svleukenAuthor
Avid Contributor I
March 27, 2021

Current set up:
 

 

ratty
March 27, 2021

The wired One is a surround. You should not use a home theatre satellite as the sole wired connection. It can cause instability.

On that basis, and if you’re unable to wire anything else, wiring a Boost instead might help. Adding a Boost without wiring it to the network would be a waste of time; it would be ignored.

 

The signal strengths between the nodes are good and, again, the red cell in the left column suggests that everything is fighting interference. (The white cells in that column are because the latest radio modules don’t return ambient data in a compatible format. The full diagnostic -- visible only to Sonos -- would tell the complete story.)

 

Instead of investing in a Boost, have you tried running your system on your router’s WiFi in “wireless” mode? 

ratty
March 27, 2021

What is the SonosNet channel? It’s not the same as the router’s is it? 

And what is the router’s 2.4GHz channel width? 

svleukenAuthor
Avid Contributor I
March 27, 2021

Hi Ratty
 

Sonosnet channel is 11
How can i switch to my WiFi channel and disconnect from sonosnet?
 

Thx
Sven

ratty
March 27, 2021

Sonosnet channel is 11

Okay, so well clear of the router then.

 

How can i switch to my WiFi channel and disconnect from sonosnet?

https://support.sonos.com/s/article/3209

svleukenAuthor
Avid Contributor I
March 27, 2021

Thanks. As also for all previous help
Before i switch to wireless, would it help if i would connect my playbar as the wired hub?


Just came to know that connecting a surround ONE supposedly is not to be used. (would expected the app to prevent me from setting this up, anyway)

Will inform you on progress

ratty
March 27, 2021

Before i switch to wireless, would it help if i would connect my playbar as the wired hub?

Sure, try that if you can easily run a cable from the router.

 

Just came to know that connecting a surround ONE supposedly is not to be used. (would expected the app to prevent me from setting this up, anyway)

The controller app isn’t set up to notice that a surround is the only wired device.

It’s mentioned somewhere that you shouldn’t do this, though I can’t immediately locate it. Basically it’s because the connection between the HT master (your Playbar) and the satellite (One) flips channel, under the control of the master. Also, loading that link with incoming internet streams could impact its latency, and hence upset the tight sync between master and satellite. 

svleukenAuthor
Avid Contributor I
March 27, 2021

What would be the wisest. WiFi or sonosnet via the playbar? 

Both is easily doable on my end..

(Thanks for the voiceover regarding the satellite. Highly appreciated)