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No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

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I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

thx!

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Corry PAnswer

Sonos Staff

Hi @Keterelyon et al

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

Thanks for the update, much appreciated. Fingers crossed then.
Disappointing that I’m sat here with ironically Sony earphones - listening to Amy Winehouse on vinyl, gazing at my silent Sonos!!

I prefer a wired line-in connection, as it’s higher quality audio compared to what Bluetooth can provide and I find it more stable with the fact Sonos provides a line-in audio buffer of between ~75ms and 2secs (user can choose their buffer size within the limits mentioned) just to cater for Home wired/wireless network conditions across multiple grouped Sonos rooms. Thats great for playing TT PCM uncompressed stereo audio anywhere, or everywhere around the Home.

So whilst Bluetooth is a nice alternative option for headphones, like you mention, I would mostly choose a wired connection for my Sonos speaker system anyway.

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R

RHH

Lyricist III

Thanks for the reply Ken. I’ll report back once I get the cable. I’ve got the Sonos adapter and I’ve ordered a RCA to jack adapter as well.

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R

RHH

Lyricist III

Good news!
I got a RCA cable to jack/ and connect to the Sonos adapter and it works fine. Problem solved.

Cheers Ken.

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teomores

Contributor I

Good news!
I got a RCA cable to jack/ and connect to the Sonos adapter and it works fine. Problem solved.

Cheers Ken.

Just to be sure, is it mandatory to get the Sonos Line in adapter? I mean, can I do the same with a 3rd party market, or should I buy the 25€ ones and an RCA/Jack adapter?

Tks

Matteo

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jgatie

Just to be sure, is it mandatory to get the Sonos Line in adapter? I mean, can I do the same with a 3rd party market, or should I buy the 25€ ones and an RCA/Jack adapter?

Tks

Matteo

Unfortunately, generic adapters are all digital in to analog out. Only the Sonos brand unit is analog in to digital out.

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R

RHH

Lyricist III

I used the Sonus adapter which was a USB C to 3.5mm jack.
The RCA to 3.5mm jack adapter, which I then plugged into the Sonus USB adapter was aftermarket.

So in summary - USB C must be genuine Sonos

RCA to Jack can be aftermarket.

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melvimbe

I used the Sonus adapter which was a USB C to 3.5mm jack.
The RCA to 3.5mm jack adapter, which I then plugged into the Sonus USB adapter was aftermarket.

So in summary - USB C must be genuine Sonos

RCA to Jack can be aftermarket.

To be clear, it’s 3.5mm to USB C.

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Danny

O

Orgund

Lyricist II

I bought the Era 300 with the intention of setting it up with the Sony PS-LX310BT Turntable via bluetooth. And now it doesn't work after the last update of the Sonos app. What does Sonos intend to do about it? This has gone on for far too long. It's very sad, as I have over 10 Sonos devices.

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Ken_Griffiths

I bought the Era 300 with the intention of setting it up with the Sony PS-LX310BT Turntable via bluetooth. And now it doesn't work after the last update of the Sonos app. What does Sonos intend to do about it? This has gone on for far too long. It's very sad, as I have over 10 Sonos devices.

Your community profile suggests you own a Sonos Roam. By all accounts that product is not affected by the current issue, so just use that device instead… you can then play the TT audio on any/every one of your Sonos speakers by grouping them with the Roam over WiFi in the S2 Sonos App. Then you just need to wait patiently for Sonos to fix it for your Era 300 BT pairing, but you’re likely not losing anything at the moment as your Roam should be able to resolve things in the meantime.

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O

Orgund

Lyricist II

I bought the Era 300 with the intention of setting it up with the Sony PS-LX310BT Turntable via bluetooth. And now it doesn't work after the last update of the Sonos app. What does Sonos intend to do about it? This has gone on for far too long. It's very sad, as I have over 10 Sonos devices.

Your community profile suggests you own a Sonos Roam. By all accounts that product is not affected by the current issue, so just use that device instead… you can then play the TT audio on any/every one of your Sonos speakers by grouping them with the Roam over WiFi in the S2 Sonos App. Then you just need to wait patiently for Sonos to fix it for your Era 300 BT pairing, but you’re likely not losing anything at the moment as your Roam should be able to resolve things in the meantime

Ok, I'll try that. Thanks for the reply.

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