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Keterelyon
Trending Lyricist I
November 19, 2023
Answered

No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

  • November 19, 2023
  • 79 replies
  • 4401 views

I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

 

thx!

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    Best answer by Corry P

    Hi @Keterelyon et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    79 replies

    Show previous replies
    Claus_vb
    Lyricist I
    December 24, 2023

    @Claus_vb You mean a preamp? Your turntable does not have a built in preamp?

    It has an integrated phono preamplifier.  

    Jth2023
    Lyricist III
    December 27, 2023

    Got an Era 100 for Xmas - merry Xmas to me. But alas, after thinking it was faulty got this same problem, works fine connected to other things but not my Sony turntable….. (PS-LX310BT)

     

    so, do I hold on hope they get this fixed or take it back? Whole point was that we can connect it to the vinyl player….

     

     

     

    Stanley_4
    Stanley_4
    Grand Maestro
    December 27, 2023

    I’d call Sonos and ask them if you should return it or if they can assist you in getting it connected in wired mode until this bug is fixed.

    Support has some presence here but a call is almost always better for sales support.

    AdamSWE
    Lyricist I
    December 28, 2023

    Just bought an Era 100 as a christmas gift to myself. Does pair with my Vinyl player Sony PS-LX310BT. But No sound at all. Really disappointing to see that this issue was reported long ago. Still nothing. Waiting a week but if not solved I’ll get a refund instead. Really a shame - was my first and last Sonos I guess.

    Skipton Boy
    Lyricist I
    December 30, 2023

    I have the same problem connecting my Era 100’s to a Sennheiser Bluetooth transmitter, BT-T 100.The speakers have a solid blue light, indicating a Bluetooth connection but there is no audio. The system worked fine when I connected it all a few months back but now has the same issue as reported above, with the Sony vinyl player. I have proved the Bluetooth transmitter is working by connecting headphones to it and the Era 100’s work when I connect an iPhone to them. It’s the combination of Sennheiser BT-T 100 and Sonos Era 100’s that are the problem. That pairing cost me £570 and is now useless. If there is no quick fix then I will be returning the speakers to John Lewis.

      KeterelyonAuthor
      Trending Lyricist I
      January 7, 2024

      It's really taking a long time now, it seems like you're forcing the purchase of your turntable by making the Sony one incompatible with the Sonos system…

        Schlumpf
        Schlumpf
        Virtuoso
        January 7, 2024

        It's really taking a long time now, it seems like you're forcing the purchase of your turntable by making the Sony one incompatible with the Sonos system…

        I asked you on the other thread if you really belive in this… come on, Sonos won’t be such stupid. 😉 

        Ralf
        RHH
        Lyricist III
        January 7, 2024

        Same issue here. Had the Sony PS-LX310BT specifically for its BT function for Xmas. Bought the Sonos Era 300 to pair with it. 
        BT paired no issue but no sound. Like everyone the turntable works with other BT devices and ERA works with iPhone.

        Going to try a manual connection. Very disappointed in my first Sonos purchase.

        Ken_Griffiths
        Ken_Griffiths
        January 7, 2024

        Same issue here. Had the Sony PS-LX310BT specifically for its BT function for Xmas. Bought the Sonos Era 300 to pair with it. 
        BT paired no issue but no sound. Like everyone the turntable works with other BT devices and ERA works with iPhone.

        Going to try a manual connection. Very disappointed in my first Sonos purchase.

        Just before last Xmas, Sonos Staff indicated the fix would be in early 2024 and there has not been any updates so far this year, not sure it will be in the next update, as it was subject to the fix being tested, so guess we’ll have to wait and see what happens. At least Sonos are aware and it looks like a fix is in the pipeline.🤞

          RHH
          Lyricist III
          January 7, 2024

          Thanks for the update, much appreciated. Fingers crossed then.
          Disappointing that I’m sat here with ironically Sony earphones - listening to Amy Winehouse on vinyl, gazing at my silent Sonos!!

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