Skip to main content
Keterelyon
Trending Lyricist I
November 19, 2023
Answered

No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

  • November 19, 2023
  • 79 replies
  • 4401 views

I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

 

thx!

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Corry P

    Hi @Keterelyon et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    79 replies

    Show previous replies
    Corry P
    Corry PAnswer
    Sonos Staff
    December 15, 2023

    Hi @Keterelyon et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    WintonGuy
    Lyricist I
    December 15, 2023

    This is such a shame that this has happened because I have had to spend out additional money to make my system work, i.e. The line in adapter and a male to female convertor too. Is there any compensation for those left out of pocket by your mistake? 

    Corry P
    Corry P
    Sonos Staff
    December 15, 2023

    Hi @WintonGuy 

    That's out of my powers to do, so I would recommend contacting our support channels in this case to see what resources they have available for you in these circumstances. If you bought direct from our store, you'll get 100 days Money Back Guarantee period anyway, so that shouldn't be a problem, but we can't refund you for anything that you did not purchase from us.

    Having said all that, I honestly can't tell you or give you any promises.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      LesbosD
      Lyricist III
      December 20, 2023

      I have given up on the Bluetooth as the speakers and turn table are useless if it doesn't work.

      So I bought the Sonos line in adapter so LPs can be listened to.........could take a long time for a patch fix to appear.

      Mind you, Sonos should refund the £20 it cost me for the adapter, but not much chance of that. 🤭

      Could I ask did you also need to purchase and RCA to 3.5mm jack to connect to the Sonos adaptor? 

      Tiny_107
      Trending Lyricist I
      December 20, 2023

      Yes I did, I think I paid £6.99 from Amazon.

      Glad I did buy the cables as I suspected it won't be top of the urgency list to fix.

      LesbosD
      Lyricist III
      December 20, 2023

      I think that's what I will need to do too. So frustrating that I will need to spend nearly £30 to get a connection. Thanks for the reply though. Much appreciated. 👍

      Claus_vb
      Lyricist I
      December 21, 2023

      Yes I did, I think I paid £6.99 from Amazon.

      Glad I did buy the cables as I suspected it won't be top of the urgency list to fix.

      Did it work for you with cables? I have the same problem, I bought an RCA to 3.5mm adapter but it still doesn't sound. It can barely be heard very low on the turntable, but not o  the speaker. now I have to buy an amplifier to connect all the cables

      Tiny_107
      Trending Lyricist I
      December 21, 2023

      Yes it did work.

      You shouldn't need the amp.

      Did you buy the genuine Sonos line in usb c adaptor?

      Did you look in the Sonos app to make sure it had been recognised.

      If you have done all this and you are still having issues, call Sonos tech support.

      Don't waste your money buying an app, you don't need one. 

       

       

      106rallye
      106rallye
      December 21, 2023

      @Claus_vb You mean a preamp? Your turntable does not have a built in preamp?

      AndyUKnew
      Contributor I
      December 21, 2023

      Same issue here - Era 100 pairing with Sony PS-LX310BT and no sound playing. System had been working brilliantly for months until recently. Hope they get it fixed soon. 

      Show more replies
      Terms & ConditionsAccessibility statement